Disaster Preparedness

In Australia, fires, cyclones and floods are becoming more frequent and more intense, so being prepared is more important than ever.

For information on how you can prepare for a natural disaster, go here

Disaster Assistance

We know how important it is to stay in touch with family and friends in the event of a disaster.

Telstra plays a huge role in the community.  When a disaster assistance package is announced, we give access to free calls and free Telstra Air Wi-Fi through local payphones for everyone in the affected area, while we work to get things back up and running.

Telstra customers may be eligible for additional help through an assistance package. To find out how we can help you, please call 13 22 00.

Tips when making emergency calls to Triple Zero (000)


To make sure you're ready to respond if the worst happens, here are some useful tips and advice about keeping communication going during emergencies.

1. Stay calm.

2. You will be asked if you require police, fire or ambulance. Advise which emergency service you require.

3. You will then be connected to an emergency call taker who will ask you a series of questions.

4. If you are using a phone service where location details are not available (mobile or IP service) you will be asked to provide the Town and State details of the Emergency. This ensures you are connected to the correct locality for response by the Emergency Services.

5. It is vital to provide the correct information so that the emergency service requested can attend your situation.

It is important to remember that these questions are asked to provide you with the best and fastest service for your needs. In time-critical situations the emergency services are being dispatched while you are being questioned. Your information will continue to be updated throughout the call.

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Contact us

For general enquiries, please call us on 13 2200. Or contact your Regional Australia local team.