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How do I manage MessageBank® on my mobile?

Activate my MessageBank®

To activate your MessageBank®:

  1. Call ‘101’ or hold down the ‘1’ key on your Telstra mobile
  2. Follow the voice prompts to set up your personal greeting and MessageBank® PIN

Good to know: If you’re taken directly to the main menu then see the steps in ‘How do I resume call forwarding to my MessageBank®?’ below for further steps you can take to activate.

Change my MessageBank® greeting

To change your greeting:

  1. Call 101 or hold down the 1 key on your Telstra mobile
  2. You’ll hear any new voice messages first and then be directed to the MessageBank® main menu
  3. Press 3 for ‘Mailbox Setup’
  4. Press 1 for ‘Greetings’
  5. Press 1 to re-record your new personal greeting

Good to know: If you have trouble, call our MessageBank® Helpdesk on 125 102, enter your mobile phone number and follow the prompts.

Cancel my MessageBank® 

To cancel MessageBank® call us on 13 22 00 and when prompted say ‘Mobile MessageBank’.

If you don’t want to cancel but want to prevent calls from forwarding to MessageBank®, follow these steps:

  1. Dial ##002# from your Telstra mobile
  2. Press Call/Send
  3. You will get a notification about Call Forwarding being disabled.
  4. Press Ok/Dismiss

Good to know: When you cancel call forwarding to MessageBank® we automatically enable Message2Txt®. This converts a 10-second voice message into an SMS without you having to dial ‘101’.

Cancel Message2Txt®

To cancel Message2Txt® call us on 13 22 00. We’ll help you out.

Resume call forwarding to my MessageBank® 

To resume call forwarding:

  1. Dial **004*101# from your Telstra mobile
  2. Press Call/Send
  3. You will get a notification about Call Forwarding registration.
  4. Press Ok/Dismiss

It says ‘not in service’ when I call ‘101’

It means your Mobile MessageBank® is not activated.

To activate Mobile MessageBank® call us on 13 22 00 and when prompted say ‘Mobile MessageBank’.

Hang-up messages

Hang-up messages are SMS notifications that tell you when a caller has hung up after your greeting and didn’t leave a message.

Activate or cancel hang-up messages

  1. Call 101 or hold down the 1 key on your Telstra mobile
  2. You’ll hear any new voice messages first, then go to the MessageBank® main menu
  3. Press 3 for ‘Mailbox Setup’
  4. Press 5 for ‘Other Mailbox Options’
  5. Press 6 for ‘Hang-up Messages’
  6. Follow the prompts to turn it on or off

 

 

 

 

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