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How do I manage MessageBank® on my mobile?

Activate my MessageBank®

  1. Call 101 or hold down the key on your Telstra mobile
  2.  
  3. Follow the voice prompts to set up your personal greeting and MessageBank® PIN

 

Good to know

If you’re taken directly to the main menu then see the steps in ‘How do I resume call forwarding to my MessageBank®?’ below for further steps you can take to activate.

Change my MessageBank® greeting

  1. Call 101 or hold down the 1 key on your Telstra mobile
  2.  
  3. You’ll hear any new voice messages first and then be directed to the MessageBank® main menu
  4.  
  5. Press 3 for ‘Mailbox Setup’
  6.  
  7. Press 1 for ‘Greetings’
  8.  
  9. Press 1 to re-record your new personal greeting

 

Good to know

If you've got your MessageBank pin handy and are having trouble, call our MessageBank® Helpdesk on 125 102, enter your mobile phone number and follow the prompts.

Cancel my MessageBank® 

If you’d like to cancel MessageBank® use our convenient online form or if you don’t want to cancel but want to prevent calls from forwarding to MessageBank® follow these steps:

 

  1. Dial ##002# from your Telstra mobile
  2.  
  3. Press Call/Send
  4.  
  5. You will get a notification about Call Forwarding being disabled.
  6.  
  7. Press Ok/Dismiss

 

Resume call forwarding to my MessageBank® 

 

  1. Dial **004*101# from your Telstra mobile
  2.  
  3. Press Call/Send
  4.  
  5. You will get a notification about Call Forwarding registration.
  6.  
  7. Press Ok/Dismiss

 

If it says ‘not in service’ when you call 101 it means your Mobile MessageBank® is not activated. To activate this service use our online form.

 

Good to know

When you cancel call forwarding to MessageBank® we automatically enable Message2Txt®. This will convert a 10-second voice message into an SMS without you having to dial ‘101’. To cancel Message2Txt® use our online form.

Hang-up messages

Hang-up messages are SMS notifications that tell you when a caller has hung up after your greeting and didn’t leave a message.

 

Activate or cancel hang-up messages:

 
  1. Call 101 or hold down the 1 key on your Telstra mobile
  2.  
  3. You’ll hear any new voice messages first, then go to the MessageBank® main menu
  4.  
  5. Press 3 for ‘Mailbox Setup’
  6.  
  7. Press 5 for ‘Other Mailbox Options’
  8.  
  9. Press 6 for ‘Hang-up Messages’
  10.  
  11. Follow the prompts to turn it on or off

 

 

 

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