If you close your account, we’ll normally suspend your email address and delete your emails after 30 days. 

If you want to keep your Telstra email address active, you can. This article explains how.

To keep your Telstra email address:

Just tell us when you close your account. 

You can keep your Telstra email address for free for the first 12 months after you close your account. 

After that you’ll need a Paid Email account. It’s $79 a year which you’ll need to pay upfront. We’ll send you a reminder two months before it’s due.

Can I have a Telstra email address if I have Pre-Paid?

Yes, you can take up the yearly $79 Paid Email subscription.  Non-Telstra customers can too.

Want more information? 

Read our Customer Information Summary.






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