How to get Telstra Platinum support over the phone

13 Feb 2018

We know everyone has different levels of tech expertise, and needs different types of help. Whether it’s a sudden IT crisis that you have to fix now, or you want peace of mind with 24/7 tech support, we can help.

With Telstra Platinum® you can choose your level of help according to the type of problem you have. Check out the support packages to help you identify your issue, and whether it’s big or small.

We’ll discuss it with you before we start to make sure you select the right level of support.

Contact us 24x7 for technology support with patience, advice and support for all your technology needs.

We work with all major brands and devices, and the list is constantly growing.

Support with faults is part of an included service in your Broadband, Home or Mobile service. When you have Platinum you get support for all tech in the home, as well as if the issue is about an underlying Telstra product, we'll sort that out too.

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services.


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Questions about Telstra Platinum? We can help

Get Platinum support

For advice and tech support, call or chat to our experts.

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