Set up & manage Telstra Pre-Paid service

Say hello to Pre-Paid

Whether you're new to Telstra Pre-Paid or you've been with us for a while, here you'll find everything you need to make the most of your mobile phone, mobile broadband or tablet.

What can we help you with?

Recharge options

Learn how to recharge in a few easy steps, or add a Plus Pack for extra data.

Set up & manage

Get going on Pre-Paid and explore ways to manage your account.


Plan details

Check your full rates and inclusions or change your plan.

Data usage

Calculate your data usage and get helpful tips on your plan.

Pre-Paid benefits

Discover the extras included with every recharge.

Unlock your device

Learn how to unlock your mobile phone or tablet for use on any network.

Device guides

Get help setting up, managing or troubleshooting your device.

Be rewarded with Telstra Plus

Telstra Plus members on a Pre-Paid service can earn points on every recharge to redeem in the Rewards Store on a range of rewards including Pre-Paid digital recharge vouchers from just 10,000 points for a $30 credit. Membership is free. Eligibility criteria apply.

Got more questions about Pre-Paid? We’re here to help.

Contact us

We're here to answer your questions.

Send us a message

You can message us about a range of topics and we'll get back to you as soon as we can.

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.


More information about Pre-Paid mobile phones can be found in our frequently asked questions.