Telstra Locator Locator Subscription Expansion Pack Cat-M1 Tag Add On
Monthly Charge

Casual month to month

$10/mth $5/mth $5/mth
Minimum Monthly Charge

Casual month to month

$10/mth (Excluding eligible Telstra Locator Exclusive Gold Tier Reward Customers who have redeemed the complimentary Locator offer) $15/mth includes the cost of your subscription ($10/mth), and the cost of your Expansion Pack ($5/mth). $15/mth includes the cost of your subscription ($10/mth), and the cost of your Cat-M1 Add On ($5/mth).
Business Demand Data
Monthly Data Allowance
Network Access
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
Your subscription lets you locate up to 20 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets.
 
A free Telstra Locator Starter Kit is provided when you take up the Telstra Locator Subscription for the first time.
 
The Telstra Locator Starter Kit includes 2 Telstra Locator Bluetooth Tags and 1 Telstra Locator Wi-Fi Tag.

 

Access to the Telstra Locator App and Telstra Locator finding services. 

You can locate an additional 10 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets.
 
Maximum of 4 Expansion Packs per subscription.
 

The Cat-M1 Add On lets you locate a single Locator Cat-M1 Tag. 

You must purchase a seperate Cat-M1 Add On for each Cat-M1 Tag that you wish to use.

 

What's Not Included

The Cat-M1 Add On does not include a Cat-M1 Tag and you will need to purchase this seperately

Additional Telstra Locator Tags are not included and must be purchased separately.

Telstra Locator Tags and accessories are available to purchase at: https://www.telstra.com.au/location-of-things/telstra-locator#locate-more

 

Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances
Support

24x7 expert online and phone support

Only one Telstra Locator Subscription per Telstra Customer Account

Data to use and access your Telstra Locator service (app) is metered and will count towards your home broadband or mobile data limits.

Minimum Monthly Charge

Locator Subscription Expansion Pack Cat-M1 Tag Add On
$10/mth (Excluding eligible Telstra Locator Exclusive Gold Tier Reward Customers who have redeemed the complimentary Locator offer) $15/mth includes the cost of your subscription ($10/mth), and the cost of your Expansion Pack ($5/mth). $15/mth includes the cost of your subscription ($10/mth), and the cost of your Cat-M1 Add On ($5/mth).
What's Included?
Locator Subscription Expansion Pack Cat-M1 Tag Add On
Your subscription lets you locate up to 20 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets.
 
A free Telstra Locator Starter Kit is provided when you take up the Telstra Locator Subscription for the first time.
 
The Telstra Locator Starter Kit includes 2 Telstra Locator Bluetooth Tags and 1 Telstra Locator Wi-Fi Tag.

 

Access to the Telstra Locator App and Telstra Locator finding services. 

You can locate an additional 10 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets.
 
Maximum of 4 Expansion Packs per subscription.
 

The Cat-M1 Add On lets you locate a single Locator Cat-M1 Tag. 

You must purchase a seperate Cat-M1 Add On for each Cat-M1 Tag that you wish to use.

 

What's Not Included

The Cat-M1 Add On does not include a Cat-M1 Tag and you will need to purchase this seperately

Additional Telstra Locator Tags are not included and must be purchased separately.

Telstra Locator Tags and accessories are available to purchase at: https://www.telstra.com.au/location-of-things/telstra-locator#locate-more

 

Support

24x7 expert online and phone support

Only one Telstra Locator Subscription per Telstra Customer Account

Data to use and access your Telstra Locator service (app) is metered and will count towards your home broadband or mobile data limits.

Information about the service

How it works

The Telstra Locator Subscription is a month-to-month subscription you can cancel at any time. The cost of the subscription is $10 per month. The subscription lets you locate up to 20 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets using the Telstra Locator Network. You may only have one subscription per Telstra customer account.

 

The Telstra Locator Network uses GPS, Bluetooth, Wi-Fi and LTE-M technologies to help locate tags and devices. The type and extent of coverage will vary from location to location and will not be the same at all times. Not all tags and devices use all of these technologies. Telstra Locator Bluetooth Tags use the Telstra Locator Bluetooth Community to provide location updates. Telstra Locator Wi-Fi Tags uses this Bluetooth community as well as compatible parts of the Telstra Air Network to provide location updates. Telstra Locator Cat-M1 Tags us the Telstra Bluetooth Community and Telstra IoT Network to provide location updates. In the future, Telstra Locator Cat-M1 Tags may also use other technologies as added by us from time to time.

 

This limits where and how accurately the Telstra Locator Network can locate a tag or device. Location information about your tags and devices is approximate only and may not be current if a tag or device is no longer detected by the Telstra Locator Network.

Setting up

A home or office broadband plan with a Wi-Fi enabled modem is required to set up and use Wi-Fi Tags. You’ll also need to download and use the Telstra Locator App on a compatible iOS or Android device in order to set up and use the service. Data charges may apply to download and use the app. 

Locating tags and devices

The app will use your mobile and tablet devices to help locate nearby lost Telstra Locator Tags and other compatible devices, including those of other Telstra Locator users. This works in a secure and anonymous way and by using this product you will opt-in to be part of the locator community. You consent to us determining the location of your tags and devices in providing this service.  We provide a scanning feature that identifies if there are Telstra Locator Tags nearby. We may also use the location of where your Tags have been found by the Telstra Locator Network to provide an indicative published map of where tags have been found. These features will not disclose any personal information or the exact location of your tags to others. You must not use the Telstra Locator service to track the location of another person or an object in their possession without that person’s express consent. 

Minimum term

Casual (month-by-month)

If you purchase a Telstra Locator Cat-M1 Tag using a Hardware Repayment Option (described below) your minimum term for that agreement is 24 months.

Information about pricing

Your minimum monthly charge

$10

Telstra Locator Exclusive Gold Tier Reward Customers who have redeemed the complimentary Locator offer (Aug 2020 offer) will not be charged while they maintain an active post-paid Telstra service.

Additional devices

Telstra Locator Tags and accessories are available to purchase by visiting https://www.telstra.com.au/location-of-things/telstra-locator#locate-more

 

Telstra Locator Cat-M1 Tags can be purchased on a repayment option under which you will need to enter into a 24 month contract for the repayment of the cost of the Tag of 24 monthly payments (Hardware Repayment Option).  If this contract is cancelled or terminated other than for our breach you will need to pay out any remaining monthly payments."

Telstra Locator Cat-M1 Tag Add On

You can add a Telstra Locator Cat-M1 Tag Add On for $5 per month to your subscription so you can locate a Locator Cat-M1 Tag.  The Cat-M1 Add On does not include a Cat-M1 Tag and are sold separately. You must purchase a separate Cat-M1 Add On for each Cat-M1 Tag that you purchase and wish to use as part of your Telstra Locator service. Any Cat-M1 Tag you purchase does not count toward the number of devices in your base subscription.

Telstra Locator Expansion Pack

You can add a Telstra Locator Expansion Pack for $5 per month to your subscription so you can locate an additional 10 Telstra Locator Bluetooth or Wi-Fi Tags, compatible smartphones or tablets.  Additional Telstra Locator Tags are not included and are sold separately. 

 

Other information

Understanding my bill

Your Telstra Locator Subscription will be charged monthly. Charging will only commence once your order has completed. Your order will be deemed complete once your Starter Kit has been delivered, or if a Starter Kit is not part of your order, upon order submission. You will be sent an email when your Telstra Locator Subscription is ready to activate and use. You will begin being charged for your subscription from the first full billing cycle after your order has completed. You will not be charged a pro-rata amount for any period where the subscription order is completed part way through a billing cycle.  If you take up a Hardware Repayment Option for a Telstra Locator Cat-M1 Tag we will charge you for the monthly instalments under that Hardware Repayment Option

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.  This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Telstra Corporation Limited is under license. Android is a trade mark of Google LLC. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSC2100-Tue Nov 12 00:00:00 AEDT 2019

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