Social Media Marketing Plans Social Media Advertising
Monthly Charge

Casual month to month

Minimum Monthly Charge

Casual month to month

from $150 per month
Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • Ad creation for Facebook and Instagram ads 
  • Monthly traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, chat and email
  • End-to-end campaign management
  • Reporting on campaign performance
  • From $100 of marketing spend per month
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances

Minimum Monthly Charge

Social Media Advertising
from $150 per month
What's Included?
Social Media Advertising
  • Ad creation for Facebook and Instagram ads 
  • Monthly traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, chat and email
  • End-to-end campaign management
  • Reporting on campaign performance
  • From $100 of marketing spend per month
Social Media Management Plans Basic plan Standard plan Extras
Monthly Charge

Casual month to month

Minimum Monthly Charge

Casual month to month

$100 per month $150 per month $40 From $1000 per month
Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • Content created for 4 unique posts per month
  • Published on 2 social media platforms (up to 8 posts in total)
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call
  • Content created for 8 unique posts per month
  • Published on 3 social media platforms (up to 24 posts in total)
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call

 

  • Content created for 2 additional unique posts per month
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances

Minimum Monthly Charge

Basic plan Standard plan Extras
$100 per month $150 per month $40 From $1000 per month
What's Included?
Basic plan Standard plan Extras
  • Content created for 4 unique posts per month
  • Published on 2 social media platforms (up to 8 posts in total)
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call
  • Content created for 8 unique posts per month
  • Published on 3 social media platforms (up to 24 posts in total)
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call

 

  • Content created for 2 additional unique posts per month
  • Content creation for two or three eligible platforms of your choice
  • Eligible social media platforms includeFacebook, Instrgram, LinkedIn, X (Twitter) and Google
  • Professionally written posts custom-made for targeted social media platforms
  • 24/7 phone support from digital experts. Plus access to chat and email support
  • Social Media Management dashboard to monitor engagement and review content calendar
  • Reporting on engagement and performance
  • Social Media analytics reports on key metrics
  • Quarterly digital marketing coaching call

Other information

 

You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge for the current billing cycle. (No credit issued)

 

Manage your service online

You can manage the details of your Telstra Website Services plan(s) and Extras online at marketplace.telstra.com or calling 1800 878 483.

Billing

The pricing in this Critical Information Summary is for a full billing cycle. 

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

We're here to help

 

You’ll find more information at marketplace.telstra.com

If you have questions about your bill, need technical or account support, please call the Marketplace team on 1800 878 483 or 133 677 (TTY).

 

Complaints or disputes

If you need to make a complaint you can:

  • call 13 2000 and say "complaint"
  • call your Account Representative if you have one
  • visit telstra.com/complaints

 

Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

 

 

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/business-government