Telstra - Telstra Business Tech Services - Platinum

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		Tech Services
Monthly Charge 12 month term
Monthly Charge		$60 per month
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		As part of this service you will receive access to our Telstra Business Tech Services support over the phone and through online chat, 24 hours a day, 7 days a week. We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment. This service provides support and advice for the following: FIXED INTERNET & NETWORKS 24/7 support when getting online with a fixed service (e.g. copper, ADSL, Cable & nbn™ ) Networks - help to diagnose issues and configuration Connection of internet enabled devices to Wi-Fi Port forwarding Static IP support for set-up and management of IP service and addressing Managed Wi-Fi (hotspot) configuration DOT advanced configuration and customisation Virtual office networking, networked printers and other equipment support (local and wide area networks) EMAIL Email setup Email troubleshooting, advice and help to optimise Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability DEVICE, APPS & HARDWARE Express hardware replacements when transitioning to the nbn network Device, application or social media tutorial Software, mobile, laptop, tablet or peripheral set-up or troubleshooting Device operating system recovery Laptop health check and help to optimise Assistance with set-up of Office 365 services BYO modem & router configuration Support for security devices (cameras etc.) & complex multi-functional devices (printers, scanners etc.) STORAGE & BACKUP Cloud storage setup and help Business Data storage (transfer limit - 50GB) and support Data backup Data archiving VOICE & CALLING Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration Support and configuration for business calling features like smart call routing ECOMMERCE SUPPORT EFTPOS setup and support (Excludes hardware faults) Setup and advice for payment processing (mobile, online, in-store or on the road) Support for POS systems and associated ‘Software as a Service‘ (SaaS) technology WEB SUPPORT Business Web support – support for Telstra Business Digital Marketing Services and other web services Support with domain names and hosting 24/7 SUPPORT Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week SECURITY & PROTECTION Laptop security advisory Setup of your Anti-virus software Settings and privacy setup Help with device operating system recovery Help with Microsoft Office recovery Support for malicious software removal Network security support/guidance and configuration Security – Ability to assist with setup and configuration of firewalls, end point protect, backup and recovery plan Security – PCI set and compliance support Servers - Ability to diagnose issues with servers and assist with remote configuration
What's Not Included		Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. In store or in-premise support is not included as part of this service. Assessments exclude an IT security assessment.
Minimum Cost Standard Pack Includes set up costs (with Self Install Kit option)	Casual month to month	$60
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances

Tech Services
Monthly Charge
$60 per month

What's Included?

Tech Services

As part of this service you will receive access to our Telstra Business Tech Services support over the phone and through online chat, 24 hours a day, 7 days a week.

We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment.

This service provides support and advice for the following:

FIXED INTERNET & NETWORKS

24/7 support when getting online with a fixed service (e.g. copper, ADSL, Cable & nbn™ )
Networks - help to diagnose issues and configuration
Connection of internet enabled devices to Wi-Fi
Port forwarding
Static IP support for set-up and management of IP service and addressing
Managed Wi-Fi (hotspot) configuration
DOT advanced configuration and customisation
Virtual office networking, networked printers and other equipment support (local and wide area networks)

EMAIL

Email setup
Email troubleshooting, advice and help to optimise
Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability

DEVICE, APPS & HARDWARE

Express hardware replacements when transitioning to the nbn network
Device, application or social media tutorial
Software, mobile, laptop, tablet or peripheral set-up or troubleshooting
Device operating system recovery
Laptop health check and help to optimise
Assistance with set-up of Office 365 services
BYO modem & router configuration
Support for security devices (cameras etc.) & complex multi-functional devices (printers, scanners etc.)

STORAGE & BACKUP

Cloud storage setup and help
Business Data storage (transfer limit - 50GB) and support
Data backup
Data archiving

VOICE & CALLING

Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration
Support and configuration for business calling features like smart call routing

ECOMMERCE SUPPORT

EFTPOS setup and support (Excludes hardware faults)
Setup and advice for payment processing (mobile, online, in-store or on the road)
Support for POS systems and associated ‘Software as a Service‘ (SaaS) technology

WEB SUPPORT

Business Web support – support for Telstra Business Digital Marketing Services and other web services
Support with domain names and hosting

24/7 SUPPORT

Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week

SECURITY & PROTECTION

Laptop security advisory
Setup of your Anti-virus software
Settings and privacy setup
Help with device operating system recovery
Help with Microsoft Office recovery
Support for malicious software removal
Network security support/guidance and configuration
Security – Ability to assist with setup and configuration of firewalls, end point protect, backup and recovery plan
Security – PCI set and compliance support
Servers - Ability to diagnose issues with servers and assist with remote configuration

Tech Services
What's Not Included
Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. In store or in-premise support is not included as part of this service. Assessments exclude an IT security assessment.

Tech Services
Minimum Cost Includes set up costs
Casual month to month
$60

Tech Services
Maximum Early Termination Charges (ETC)
You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)

Information about the service

This service offers a month to month subscription to 24/7 online chat and over the phone tech support for most connected devices.

Information about pricing

Bill Payment Charges

Your first bill will be on paper. After the first bill, all other bills will be sent via email. You can request a paper bill at no extra cost if required.

Paperless bills and electronic payments – Free
Payments made in person or by mail – Extra $1.00
Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Other information

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears.

Support

If you have questions about your Telstra Business Service, please visit telstra.com.au/small-business/business-services or call us on 13 70 55

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/businessgovernment

nbn™ nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence. ® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB9200-Tue Oct 15 00:00:00 AEDT 2019