Telstra Business Tech Services Tech Services
Monthly Charge

12 month term
Monthly Charge

$60 per month
Monthly Charge

12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

As part of this service you will receive access to our Telstra Business Tech Services support over the phone 24 hours a day, 7 days a week

 

We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment

 

This service provides support and advice for the following:

 

FIXED INTERNET & NETWORKS

  • 24/7 support when getting online with a fixed service (e.g. copper, ADSL, Cable & nbn™ )
  • Networks - help to diagnose issues and configuration
  • Connection of internet enabled devices to Wi-Fi
  • Port forwarding
  • Static IP support for set-up and management of IP service and addressing
  • Managed Wi-Fi (hotspot) configuration
  • DOT advanced configuration and customisation
  • Virtual office networking, networked printers and other equipment support (local and wide area networks)

 

EMAIL

  • Email setup
  • Email troubleshooting, advice and help to optimise
  • Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability

 

DEVICE, APPS & HARDWARE

  • Express hardware replacements when transitioning to the nbn network
  • Device, application or social media tutorial
  • Software, mobile, laptop, tablet or peripheral set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Office 365 services
  • BYO modem & router configuration
  • Support for security devices (cameras etc.) & complex multi-functional devices (printers, scanners etc.)

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Business Data storage (transfer limit - 50GB) and support
  • Data backup
  • Data archiving

 

VOICE & CALLING

  • Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration
  • Support and configuration for business calling features like smart call routing

 

ECOMMERCE SUPPORT

  • EFTPOS setup and support (Excludes hardware faults)
  • Setup and advice for payment processing (mobile, online, in-store or on the road)
  • Support for POS systems and associated ‘Software as a Service‘ (SaaS) technology

 

WEB SUPPORT

  • Business Web support – support for Telstra Business Website Services and other web services
  • Support with domain names and hosting

 

24/7 SUPPORT

  • Support over the phone to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week

 

SECURITY & PROTECTION

  • Laptop security advisory
  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft Office recovery
  • Support for malicious software removal
  • Network security support/guidance and configuration
  • Security – Ability to assist with setup and configuration of firewalls, end point protect, backup and recovery plan
  • Security – PCI set and compliance support 
  • Servers - Ability to diagnose issues with servers and assist with remote configuration
What's Not Included
  • Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges.
  • In store or in-premise support is not included as part of this service
  • Assessments exclude an IT security assessment
Minimum Cost Standard Pack

Includes set up costs (with Self Install Kit option)

 Casual month to month $60
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

 Casual month by month
Maximum Early Termination Charges (ETC)
You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)
Maximum Early Termination Charges (ETC)

12 month term
Maximum Early Termination Charges (ETC)

24 month term
Maximum Early Termination Charges (ETC)

Casual month to month
Devices
Allowances

Monthly Charge

Tech Services
$60 per month
What's Included?
Tech Services

As part of this service you will receive access to our Telstra Business Tech Services support over the phone 24 hours a day, 7 days a week

 

We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment

 

This service provides support and advice for the following:

 

FIXED INTERNET & NETWORKS

  • 24/7 support when getting online with a fixed service (e.g. copper, ADSL, Cable & nbn™ )
  • Networks - help to diagnose issues and configuration
  • Connection of internet enabled devices to Wi-Fi
  • Port forwarding
  • Static IP support for set-up and management of IP service and addressing
  • Managed Wi-Fi (hotspot) configuration
  • DOT advanced configuration and customisation
  • Virtual office networking, networked printers and other equipment support (local and wide area networks)

 

EMAIL

  • Email setup
  • Email troubleshooting, advice and help to optimise
  • Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability

 

DEVICE, APPS & HARDWARE

  • Express hardware replacements when transitioning to the nbn network
  • Device, application or social media tutorial
  • Software, mobile, laptop, tablet or peripheral set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Office 365 services
  • BYO modem & router configuration
  • Support for security devices (cameras etc.) & complex multi-functional devices (printers, scanners etc.)

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Business Data storage (transfer limit - 50GB) and support
  • Data backup
  • Data archiving

 

VOICE & CALLING

  • Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration
  • Support and configuration for business calling features like smart call routing

 

ECOMMERCE SUPPORT

  • EFTPOS setup and support (Excludes hardware faults)
  • Setup and advice for payment processing (mobile, online, in-store or on the road)
  • Support for POS systems and associated ‘Software as a Service‘ (SaaS) technology

 

WEB SUPPORT

  • Business Web support – support for Telstra Business Website Services and other web services
  • Support with domain names and hosting

 

24/7 SUPPORT

  • Support over the phone to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week

 

SECURITY & PROTECTION

  • Laptop security advisory
  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft Office recovery
  • Support for malicious software removal
  • Network security support/guidance and configuration
  • Security – Ability to assist with setup and configuration of firewalls, end point protect, backup and recovery plan
  • Security – PCI set and compliance support 
  • Servers - Ability to diagnose issues with servers and assist with remote configuration
What's Not Included
Tech Services
  • Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges.
  • In store or in-premise support is not included as part of this service
  • Assessments exclude an IT security assessment
Minimum Cost

Includes set up costs
Tech Services
Casual month to month
$60
Maximum Early Termination Charges (ETC)
Tech Services
You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)

Information about the service

This service offers a month to month subscription to 24/7 over the phone tech support for most connected devices. 

Information about pricing

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

Other information

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears.

Support

If you have questions about your Telstra Business Service, please visit telstra.com.au/small-business/business-services or call us on 13 70 55

 

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/business-government

MOSB9200-Thu Jan 12 03:00:00 AEDT 2023

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