As part of this service you will receive access to our Telstra Business Tech Services support over the phone and through online chat, 24 hours a day, 7 days a week.

We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment.  

This service provides support and advice for the following:

FIXED INTERNET & NETWORKS

• 24/7 support when getting online with a fixed service (e.g. copper, ADSL, Cable & nbn™ )
• Networks - help to diagnose issues and configuration
• Connection of internet enabled devices to Wi-Fi
• Port forwarding
• Static IP support for set-up and management of IP service and addressing
• Managed Wi-Fi (hotspot) configuration
• DOT advanced configuration and customisation
• Virtual office networking, networked printers and other equipment support (local and wide area networks)

EMAIL

• Email setup
• Email troubleshooting, advice and help to optimise
• Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability

DEVICE, APPS & HARDWARE

• Express hardware replacements when transitioning to the nbn network
• Device, application or social media tutorial
• Software, mobile, laptop, tablet or peripheral set-up or troubleshooting
• Device operating system recovery
• Laptop health check and help to optimise
• Assistance with set-up of Office 365 services
• BYO modem & router configuration
• Support for security devices (cameras etc.) & complex multi-functional devices (printers, scanners etc.)

STORAGE & BACKUP

• Cloud storage setup and help
• Business Data storage (transfer limit - 50GB) and support
• Data backup
• Data archiving

VOICE & CALLING

• Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration
• Support and configuration for business calling features like smart call routing

ECOMMERCE SUPPORT

• EFTPOS setup and support (Excludes hardware faults)
• Setup and advice for payment processing (mobile, online, in-store or on the road)
• Support for POS systems and associated ‘Software as a Service‘ (SaaS) technology

WEB SUPPORT

• Business Web support – support for Telstra Business Digital Marketing Services and other web services
• Support with domain names and hosting

24/7 SUPPORT

• Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week

SECURITY & PROTECTION

• Laptop security advisory
• Setup of your Anti-virus software
• Settings and privacy setup
• Help with device operating system recovery
• Help with Microsoft Office recovery
• Support for malicious software removal
• Network security support/guidance and configuration
• Security – Ability to assist with setup and configuration of firewalls, end point protect, backup and recovery plan
• Security – PCI set and compliance support 
• Servers - Ability to diagnose issues with servers and assist with remote configuration

• Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges.
• In store or in-premise support is not included as part of this service.
• Assessments exclude an IT security assessment.