Telstra Business Tech Services

Telstra Business Tech Services		Tech Services
Monthly Charge 12 month term
Monthly Charge		$60 per month incl. GST
Monthly Charge 12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included		As part of this service you will receive access to our Telstra Business Tech Services IT Helpdesk, available over the phone 24 hours a day, 7 days a week. In addition, you may access up to four assessments every 12 months on your IT environment including software, hardware and networks. You will receive a report following each assessment with recommendations to help improve your IT environment. If you took up Tech Services on or before 30 November 2023, your service also includes an onboarding call. This service provides support and advice for the following: 24/7 SUPPORT Support over the phone by our Australian based experts, 24 hours a day, 7 days a week INTERNET & NETWORKS Support getting online with an internet service Networks - help to diagnose issues and configuration Connection of Wi-Fi enabled devices Support with network configuration devices such as modem and/or routers with configuration settings including static IP setup, port forwarding, Wi-Fi and IP services Office network support such as networked printers, point of sale and scanners Digital Office Technology (DOT) advanced configuration and customisation EMAIL Email setup such as adding new email account to device, creating new accounts Email troubleshooting, advice and help to optimise Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability DEVICE, APPS & HARDWARE Device, application or social media guidance Software, mobile, laptop, tablet or peripheral set-up or troubleshooting Device operating system recovery Laptop health check and help to optimise Assistance with set-up of Microsoft Office - M365 services Bring Your Own (BYO) modem & router configuration Support for security and network devices such as cameras, printers, scanners and other business related devices STORAGE & BACKUP Cloud storage setup and help Business Data storage (transfer limit - 50GB) and support Data backup Data archiving VOICE & CALLING Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration Support and configuration for business calling features like smart call routing ECOMMERCE SUPPORT EFTPOS setup and support (excludes hardware faults) Setup and advice for payment processing (mobile, online, in-store or on the road) Support for Point of Sale (POS ) systems and associated software WEB SUPPORT Assistance with troubleshooting websites managed by Telstra or not Support with domain names and hosting SECURITY & PROTECTION Support and advice on laptop security, anti-virus software, privacy set-up, device settings, operating system and office application recovery and malicious software removal Network and Security support and advice with set-up, configuration of firewalls, end point protection, backup, and recovery plan Security – Payment Card Industry (PCI) setup and compliance support Servers - ability to diagnose issues with servers and assist with remote configuration
What's Not Included		Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges In store or on-premise support is not included as part of this service Assessments exclude an IT security assessment
Minimum Cost Standard Pack Includes set up costs (with Self Install Kit option)	Casual month to month	$60
Minimum Cost Standard Pack with Netflix Includes set up costs (with Self Install Kit option)	Casual month by month
Maximum Early Termination Charges (ETC)		You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances		Complaints If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

Tech Services
Monthly Charge
$60 per month incl. GST

What's Included?

Tech Services

As part of this service you will receive access to our Telstra Business Tech Services IT Helpdesk, available over the phone 24 hours a day, 7 days a week.

In addition, you may access up to four assessments every 12 months on your IT environment including software, hardware and networks. You will receive a report following each assessment with recommendations to help improve your IT environment.

If you took up Tech Services on or before 30 November 2023, your service also includes an onboarding call.

This service provides support and advice for the following:

24/7 SUPPORT

Support over the phone by our Australian based experts, 24 hours a day, 7 days a week

INTERNET & NETWORKS

Support getting online with an internet service
Networks - help to diagnose issues and configuration
Connection of Wi-Fi enabled devices
Support with network configuration devices such as modem and/or routers with configuration settings including static IP setup, port forwarding, Wi-Fi and IP services
Office network support such as networked printers, point of sale and scanners
Digital Office Technology (DOT) advanced configuration and customisation

EMAIL

Email setup such as adding new email account to device, creating new accounts
Email troubleshooting, advice and help to optimise
Corporate email - set-up group and shared email accounts plus tutoring on how to setup administration capability

DEVICE, APPS & HARDWARE

Device, application or social media guidance
Software, mobile, laptop, tablet or peripheral set-up or troubleshooting
Device operating system recovery
Laptop health check and help to optimise
Assistance with set-up of Microsoft Office - M365 services
Bring Your Own (BYO) modem & router configuration
Support for security and network devices such as cameras, printers, scanners and other business related devices

STORAGE & BACKUP

Cloud storage setup and help
Business Data storage (transfer limit - 50GB) and support
Data backup
Data archiving

VOICE & CALLING

Business Voice support – support for Telstra and non-Telstra phone systems and VOIP configuration
Support and configuration for business calling features like smart call routing

ECOMMERCE SUPPORT

EFTPOS setup and support (excludes hardware faults)
Setup and advice for payment processing (mobile, online, in-store or on the road)
Support for Point of Sale (POS ) systems and associated software

WEB SUPPORT

Assistance with troubleshooting websites managed by Telstra or not
Support with domain names and hosting

SECURITY & PROTECTION

Support and advice on laptop security, anti-virus software, privacy set-up, device settings, operating system and office application recovery and malicious software removal
Network and Security support and advice with set-up, configuration of firewalls, end point protection, backup, and recovery plan
Security – Payment Card Industry (PCI) setup and compliance support
Servers - ability to diagnose issues with servers and assist with remote configuration

Tech Services
What's Not Included
Telstra Business Tech Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges In store or on-premise support is not included as part of this service Assessments exclude an IT security assessment

Tech Services
Minimum Cost Includes set up costs
Casual month to month
$60

Tech Services
Maximum Early Termination Charges (ETC)
You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued)

Allowances

Tech Services

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

Information about the service

This service offers a month to month subscription to 24/7 over the phone tech support for most connected devices.

Information about pricing

Bill payment charges

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

Other information

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears.

Support

If you have questions about your Telstra Business Service, please visit telstra.com.au/small-business/business-services or call us on 13 70 55

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/business-government

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