Telstra Business Tech Services | Tech Services | ||||||||
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Monthly Charge
12 month term |
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Monthly Charge
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$60 per month | ||||||||
Monthly Charge
12 month term or casual month to month |
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Standard Pack Cost
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Standard Pack Cost with Netflix
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Minimum Term
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Entertainment Pack
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What's Included
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As part of this service you will receive access to our Telstra Business Tech Services support over the phone 24 hours a day, 7 days a week
We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment
This service provides support and advice for the following:
FIXED INTERNET & NETWORKS
DEVICE, APPS & HARDWARE
STORAGE & BACKUP
VOICE & CALLING
ECOMMERCE SUPPORT
WEB SUPPORT
24/7 SUPPORT
SECURITY & PROTECTION
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What's Not Included
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Minimum Cost Standard Pack
Includes set up costs (with Self Install Kit option) |
Casual month to month | $60 | |||||||
Minimum Cost Standard Pack with Netflix
Includes set up costs (with Self Install Kit option) |
Casual month by month | ||||||||
Maximum Early Termination Charges (ETC)
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You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued) | ||||||||
Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
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Allowances
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Monthly Charge
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Tech Services |
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$60 per month |
What's Included?
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Tech Services | |||||||
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As part of this service you will receive access to our Telstra Business Tech Services support over the phone 24 hours a day, 7 days a week
We will provide an onboarding service call, and offer four assessments every 12 months on your tech environment including software, hardware and networks, and provide a report following each assessment with recommendations to help improve your tech environment
This service provides support and advice for the following:
FIXED INTERNET & NETWORKS
DEVICE, APPS & HARDWARE
STORAGE & BACKUP
VOICE & CALLING
ECOMMERCE SUPPORT
WEB SUPPORT
24/7 SUPPORT
SECURITY & PROTECTION
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What's Not Included
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Tech Services | |||||||
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Minimum Cost
Includes set up costs |
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Tech Services | |||||||
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Casual month to month
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$60 |
Maximum Early Termination Charges (ETC)
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Tech Services | |||||||
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You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge of $60 for the current billing cycle. (No credit issued) |
Information about the service
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This service offers a month to month subscription to 24/7 over the phone tech support for most connected devices.
Information about pricing
- Bill Payment Charges
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- Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
- Electronic payments – Free
- Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
- Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
- Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods
Other information
- Fair Use Policy
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Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government
- Understanding my bill
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You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.
If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears.
- Support
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If you have questions about your Telstra Business Service, please visit telstra.com.au/small-business/business-services or call us on 13 70 55
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This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/business-government
MOSB9200-Thu Jan 12 03:00:00 AEDT 2023