Unless otherwise agreed with you, the Service will be delivered remotely during our standard business hours of 9am - 5pm on weekdays (except public holidays in the state or territory in which you are located).  On-site installation or installation outside of our standard business hours may be available for additional fees.

Remote installation requires matching time commitments from your elected administrator for orientation, remote hand assistance or training.

The Service includes setup and activation of Telstra Data Protect on compatible endpoint devices up to specified limits and verfies that the Telstra Data Protect service is operational before handling the adminitration responsibility over to your nominated administrator.

A summary of the standard inclusions is set out below:

Admin Portal is the setup and handover of the Admin portal to manage the backup service as provided by your Telstra Data Protect subscription.  This is essential for a new Telstra Data Protect service.

Essential 1 is a per device, remote installation of the Telstra data Protect backup agent on the Backup Target Devices and activating the backup service into the Telstra Data Protect cloud storage subscription.

Call out fees are applicable to non-Metro locations if an onsite installation service is requested.  Work outside the standard Service package inclusions will attract additional fees, as separately agreed with you.  For further details on call out fees visit telstra.com.au/small-business/online-support/business-software/call-out-fee or speak to your Telstra Business Technology Centre representative.

Use of this service is governed by a fair use policy, which deals with excessive use.  For further details visit  telstra.com.au/customer-terms/business-government

Services will be invoiced upon completion of the agreed deliverables or once you have signed and returned a client accepatnce certificate to us in respect of the Service.

• Direct Debit is our preferred payment method., you can set it up anytime at telstra.com/directdebit
• Electronic payments - Free.
• Payments made in person or by cheque - Extra $2.50 (some exemptions apply).
• Paperless bills are free.  A paper bill can be issued for $2.20 per copy sent (some exemptions apply).
  • Paper bills are issued unless you set up paperless billing.  Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

This is a summary only - the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com.au/customer-terms.