Plan Extra Small (XS) Small (S) Medium (M) Large (L)
Monthly Charge

Casual month to month

Minimum Monthly Charge

Casual month to month

$15/mth $25/mth $50/mth $75/mth
Business Demand Data
Monthly Data Allowance
5GB 10GB 50GB 100GB
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Your plan doesn’t include a call, SMS and MMS allowance. If you make calls or send SMS using a call/SMS capable device, PAYG rates apply. National calls – $1 per 60 second block. Standard national SMS – 25¢ per message sent per recipient in Australia. Standard national MMS – 50¢ per message sent per recipient in Australia
Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply.

Roaming Data Allowance

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply.
What's Included
  • 5G Network Access Free and automatically included until 30 June 2020. A 5G compatible device is required.
  • Data-free live sports For details, visit telstra.com.au/tv-movies-music/sports-offer
  • Free Telstra Air.  You can access free Wi-Fi data at Telstra Air® hotspots in Australia and Fon spots overseas. Download the Telstra Air app or visit telstra.com/air to activate
What's Not Included
  • Overseas usage
  • Content charges (including third party charges)

Visit telstra.com/customer-terms for information on rates.

Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances
Data

Monthly Data Allowance to use in Australia. No excess data charges in Australia, continue to access data at speeds of up to 1.5Mbps once included data allowance is exceeded. 

The total Minimum Monthly Charge does not include additional monthly device payments.

Minimum Monthly Charge

Extra Small (XS) Small (S) Medium (M) Large (L)
$15/mth $25/mth $50/mth $75/mth
Monthly Data Allowance
Extra Small (XS) Small (S) Medium (M) Large (L)
5GB 10GB 50GB 100GB
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Your plan doesn’t include a call, SMS and MMS allowance. If you make calls or send SMS using a call/SMS capable device, PAYG rates apply. National calls – $1 per 60 second block. Standard national SMS – 25¢ per message sent per recipient in Australia. Standard national MMS – 50¢ per message sent per recipient in Australia
Calls + SMS + MMS

To international numbers

Calls + SMS + MMS

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply.

Roaming Data Allowance

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply.
What's Included?
  • 5G Network Access Free and automatically included until 30 June 2020. A 5G compatible device is required.
  • Data-free live sports For details, visit telstra.com.au/tv-movies-music/sports-offer
  • Free Telstra Air.  You can access free Wi-Fi data at Telstra Air® hotspots in Australia and Fon spots overseas. Download the Telstra Air app or visit telstra.com/air to activate
What's Not Included
  • Overseas usage
  • Content charges (including third party charges)

Visit telstra.com/customer-terms for information on rates.

Monthly Data Allowance to use in Australia. No excess data charges in Australia, continue to access data at speeds of up to 1.5Mbps once included data allowance is exceeded. 

The total Minimum Monthly Charge does not include additional monthly device payments.

Information about the service

Your plan is for a mobile data service that provides access to the Telstra Mobile Network. Telstra will be switching off 3G in 2024. After swtich off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more: tel.st/goodbye3G

Your Device Payment Contract

You may purchase an eligible device with this plan, payable over 24 or 36 interest-free monthly payments. If you receive a monthly credit and cancel your Plan or Device Payment Contract early, you will lose your credit and must pay the balance of any remaining device repayments.

Bring Your Own (BYO) Device

You can bring your own compatible device with this plan. Telstra will be switching off 3G in 2024. Before switch off, you can use handsets supporting 3G on 850MHz and 4G minimally on 700MHz and 1800MHz. See telstra.com/device for more information. After swtich off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more: tel.st/goodbye3G

Telstra New Tablet Feeling

Telstra New Tablet Feeling allows you to take up a new tablet in the last 12 months of your Device Payment Contract. To redeem the offer return your existing tablet undamaged and in good working order, sign up to an eligible plan with a new Device Payment Contract and pay the New Tablet Feeling upgrade fee. 

For more information refer to the Telstra New Tablet Feeling Critical Information Summary. 

No Excess Data Charges

With no excess data charging, if you exceed your included data allowance, your data speeds are capped at 1.5Mbps until the end of your bill cycle (not suitable for HD video or high speed applications, and means that some web pages, video/social media content and some large files may take longer to load) and slowed further during busy periods.

Eligible Data Share

You can also share data with other eligible plans on the same account. Eligible plans can be found in our customer terms at telstra.com.au/customer-terms

Existing services on your account

If you have existing shareable services on your account, and you connect a new, or change an existing shareable service to a Telstra Business Mobile or Telstra Business Data Plan, we will automatically:

  • change your existing eligible shareable services to have no excess data charges in Australia. This means that when you exceed your included data allowance your speeds will be slowed
  • remove Business Demand Data from your existing eligible shareable services. 

See Our Customer Terms for a full list of eligible services.

Information about pricing

Refer to the Plan Cost table. If you use your mobile data for things not included in your Plan you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

What happens if I cancel my plan early?

You'll need to pay out any remaining device and accessory payments. 

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

 

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

 

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

What happens if I go overseas?

Unless you are re-contracting your existing service or have chosen to opt-out, international roaming and International Day Pass are activated by default on your plan. You can deactivate them by calling us on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. For an additional charge per day an International Day Pass lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in eligible roaming destinations. If you use more than the International Day Pass data allowance, we will automatically add extra data in blocks of 500MB for $10 each.

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) if you:

  • use your service outside of Eligible Roaming Destinations 
  • choose to opt out of your International Day Pass

 

 

 

 

 

 

 

 

 

 

 

 

Eligible Roaming Destinations

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

Bill Payment Charges

  • Paperless bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Exemptions may apply. For details, visit telstra.com/billpay

Other Information

Understanding my bill

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

How can I monitor and manage my usage?

You'll receive SMS alerts when you reach 50%, 85% and 100% of your Monthly Data allowance. To check your usage:

Find out more at telstra.com/myusage

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

MOSB3091-Tue Jun 25 00:00:00 AEST 2019

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