Information about the service

Ad On Digital creates professionally customised animated videos and digital campaigns for your business, that you can share through email, website and social media platforms.


To take up Ad On Digital with Telstra Business Systems (TBS) you’ll need to take up a TBS Plan.

Minimum term

There’s no minimum term for your Ad On Digital service, but your TBS plan will have a minimum term, depending on which plan you take up.

What’s included

Video Plus provides (up to) 2 minute customised animated videos that is researched, scripted and professionally produced for your business. Expert project managers will guide you through the whole process.

Video Premium in addition to the Video Plus inclusions provides one page digital brochures with video embedded for email or text message marketing, as well as email or text campaign strategy design. Video Premium provides access to the campaign manager tool allowing you to email or text your contacts and have a full analytics report of the results from the tool. 

What’s not included

Any adjustments to the animated video or digital brochure campaign after your final approval may incur a cost to revamp content.

If it’s a minor change the new video changes will cost $1,094.50 including GST. A minor change is up to one sentence of any part of the message which needs to be changed and or a change to the graphics and voice over on the video. Typically these include things like a changed address, change of a service or a product, or a change of web address.

For a revamp of the digital brochure campaign, which includes design of a new digital brochure, change of copy, links or new campaign reporting, the fee is $3,294.50 including GST.

Live filming at the customers premise is not included in the cost of the package. This is a motion graphic animation video only

Pricing and inclusions


Video Social

Video Plus

Video Premium

Cost (incl. GST)




Video length

Up to 1 minute

Up to 2 minutes

Up to 2 minutes





Research your customer’s organisation




Professional scriptwriting




Professional voiceover




Backing music




Fast turnaround




MP4 video – ready to upload to social media, website, emails




Custom designed digital brochure with clear call to action




Email or text message campaign (includes digital brochure and video ready to send to your customers)




Video hosting (over 4 week marketing campaign)




Comprehensive analytic reporting




In order to provide analytical reporting, the email or text message campaign must be sent via the campaign manager tool provided by Ad On Digital




Important information about Ad On Digital packages

Ad On Digital provides you a campaign manager account and login credentials. Your digital brochure campaign will be loaded into the campaign manager account. From here you can email or text message your customers the brochure.

Ad On Digital will also send the final digital brocure and video to you for use as you see fit. Should the customer want to continue send outs, changes to the brochure can be made by Ad On Digital on a fee for service basis.

You are responsible for uploading the MP4 video to the digital platforms of your choosing (eg Facebook, website, etc). Telstra is not involved in the production of your advertisements and does not endorse or support, endorse or approve the content of your Ad On Digital advertising or messaging.

Analytic campaign report is only available if the Ad On Digital email or text campaign manager is used.

Information about pricing

The total minimum plan cost

The total cost of one Social Video Package is $2,750 including GST.

The total cost of one Video Plus Package is $5,494.50 including GST.

The total cost of one Video Premium Package is $8,794.50 including GST.

Early Termination Charge

If you purchase your Ad On Digital package outright, you can cancel your Ad On Digital package at any time. No Early Termination Charge (ETC) applies. Please note that any applicable ETC for your TBS plan (and any TBS repayment options) will apply.

Other information

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit Or for customers with an account number starting with 2000, please go to or the My Telstra app available for download through the Apple or Android store.


The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit to request an email bill and/or set up direct debit. For more information on other bill payment options, go to 

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

Transferring to the nbn network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assurred yourself that your nbn service is operational.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

  • call 13 2000 and say “complaint”
  • call your Account Representative if you have one.
  • visit

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at

This is a summary only. The full legal terms for this plan are available at

Notification of Telstra's Corporate Restructure

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit This message is from Telstra Corporation Limited and Telstra Limited.