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Information about the service

Ad On Hold gives you professionally recorded advertising message(s) for when your inbound calls are placed on hold.

Ad On Hold will consult with you to create a voice script for your recording and professionally record it for you. Once this process has been concluded the messages will be sent to your Telstra sales partner to install.

Availability

To take up Ad On Hold with Telstra Business Systems (TBS) you’ll need to take up a TBS plan.

Minimum term

There’s no minimum term.

What’s included

Silver, Silver Plus and Silver Premium 

  • Professionally designed On Hold Advertising scripts (designed by Ad On Hold)
  • Customised and professionally recorded On Hold Message (up to 3 minutes long)
  • Customised and professionally recorded Auto Attendant/Greeting Message, After Hours Message
  • Background music and mixing by Ad On Hold’s professional studios

Gold, Gold Plus, Gold Premium

  • Professionally designed On Hold Advertising scripts (designed by Ad On Hold)
  • Customised and professionally recorded On Hold Message (up to 6 minutes long)
  • Up to 20 IVR Prompts
  • Background music and mixing by Ad On Hold’s professional studios
  • 4 departmental messages
  • Public holiday message
  • Professionally customised auto attendant / greeting message and after hours message with backing music

What’s not included

Any adjustments to your recordings more than a month after the initial installation may cost you extra to re-record the message content. You may also need to pay an installation cost to re-install the message(s).

If it’s a minor change the new recording will cost $544.50 including GST. A minor change means changing up to one sentence of any part of the message. Typically these include things like a changed address, a service or a product, or web address.

For a whole new Ad On Hold message and extra message editing, the fee is $1,089 including GST.

Cost  (incl GST)

Ad On Hold Minor Change

$544.50

Ad On Hold Message Revamp

$1,089

Ad On Hold Message Player

$187

Plan

Number of revamps

Silver

N/A

Gold

Silver Plus

1

Gold Plus

Silver Premium

4

Gold Premium

Playing the same message at multiple sites

You can choose to upload exactly the same on hold and message recordings at multiple sites but you’ll need to pay 25% of the original package price for each additional site. If there is any difference in the content, you’ll need to take up extra packages.

Playing multiple On Hold Messages at one site

You can play multiple Ad On Hold message packages at one site, subject to your TBS phone system capabilities. You’ll need to purchase a separate Ad On Hold package for each message stream required.

Information about pricing

The total minimum plan cost

Plan

Package Cost (incl. GST)

Silver Package

$2,085

Silver Plus Package

$3,146

Silver Premium Package

$6,005

Gold Package

$4,180

Gold Plus Package

$5,242

Gold Premium Package

$8,100

Early Termination Charge

If you purchase your Ad On Hold package outright, you can cancel your Ad On Hold package at any time. No Early Termination Charge applies. Please note that any applicable early termination charges for your TBS plan will apply.

If you’ve taken up a TBS repayment option and you cancel your package early, you will need to pay us a TBS Repayment Option Early Termination Charge (ETC). The ETC decreases by equal instalments each month you stay on the plan, and is calculated in accordance with your equipment repayment terms as per our Terms and Conditions.

Other information

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

Billing

The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay 

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

Ad on Hold is a registered trade mark of PPPT Pty Ltd ABN 54 808 983 598. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2720-Tue Mar 05 00:00:00 AEDT 2019

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