Sorry, but we’re not sure

We recommend you check your device's manual or contact the manufacturer to find out which frequencies your device supports, because we don't know if it will work on our network after 1 December 2016.

If it supports 700MHz, 850MHz or 1800MHz frequencies, change your device's carrier network settings to Automatic and use a 3G/4G SIM card to use it with us.

Otherwise you should upgrade your device and get a new Telstra SIM. Just visit your nearest Telstra Store, or press one of these links to see our range of compatible devices.

Telstra Consumer | Telstra Business | Government & Enterprise

The Telstra Mobile Network provides Australia's largest 4G and 3G-enabled coverage, greater reliability and faster speeds in more places.

It’s ready for our network

Your device is compatible, and you can enjoy talk, text and internet here on Australia’s best mobile network, as long as you have coverage.

To help make sure you do, change the device’s carrier network settings to Automatic and use a 3G/4G SIM card.

The Telstra Mobile Network provides Australia's largest 4G and 3G-enabled coverage, greater reliability and faster speeds in more places.

Time for an upgrade

So you can get all your talk, text and data here on Australia's best mobile network, we think you should upgrade your device and get a new Telstra SIM.

Because after 1 December 2016, this device won't work on our network, even if you want to call emergency service numbers.

Don't worry though, upgrading is easy. Just visit your nearest Telstra Store, or press one of these links to see our range of compatible devices.

Telstra Consumer | Telstra Business | Government & Enterprise

The Telstra Mobile Network provides Australia's largest 4G and 3G-enabled coverage, greater reliability and faster speeds in more places.

Is your device compatible?

To find out if your device is compatible with the Telstra Mobile network, enter the first 8-digits of your IMEI number.


How to find your device's IMEI number

The IMEI is the unique, 15-digit number given to all mobile devices. To find your IMEI, type *#06# into your device (like you would to make a call), press 'Send' and it will appear on your screen. If the IMEI doesn't appear, or you have a device without a keypad, you can find it on the sticker behind the battery in your device.

Things you need to know

  1. At a minimum, your device and SIM must support 3G 850MHz services to use the Telstra Mobile Network.
  2. The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, many surrounding suburban areas and in over 300 regional areas. You'll automatically switch to our fastest available 3G in other coverage areas around Australia, and you can check these areas here.