3G Network Service ClosureEnd of the line for 3G
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We will be switching off Telstra’s 3G (850 MHz) coverage in 2024.
Telstra’s 3G “Next G” technology was launched in 2006 and was a key enabler for the growth of mobile services in Australia, connecting millions of customers and delivering superior levels of coverage.
The spectrum currently used for 3G is ideal for covering large areas and providing coverage into buildings and homes. By repurposing the 3G spectrum for 5G, we can provide 5G coverage to larger areas of regional Australia and improve in-building metropolitan coverage.
We are seeing a consistent, steady decline in the number of people using 3G. This is due to declines in the number of people using 3G only or non-VoLTE capable devices, and the upgrades we have been making to 4G.
Telstra will help you every step of the way and we will work with you during this time to ensure the transition is as seamless as possible.
Telstra has successfully switched off GSM (2G) in the past so we believe more than four years is enough to manage this transition from 3G to 4G/5G.
We are working towards expanding the 4G network to a similar size and reach as our 3G network so our customers and the communities they live in are not disadvantaged.
3G-only devices will not work on 4G. We will work with customers and stakeholders around any concerns they have about changing devices or technology types to be ready for the change.
If you’ve brought your own (BYO) device to use on the Telstra Mobile Network, we’ll do our best to help you upgrade to 4G mobile technology or LTE-M/NB-IoT where relevant for IoT use cases.
You can do this at a Telstra Shop or if you are an Enterprise customer by contacting your Telstra representative.
LTE-M and NB-IoT are part of what’s known as Low Power Wide Area Networks (‘LPWAN’). These are perfect network solutions for many IoT use cases, as they provide features that allow for extended battery life and extended coverage range, but at lower speeds and for smaller data packets.
To access the LTE-M or NB-IoT technologies, you need a specific IoT device that is enabled for these technologies. A 3G or 4G only device will not work on LTE-M or NB-IOT.
For more information please contact your Telstra representative.
Telstra has a broad range of 4G devices already certified and available. We suggest you speak to your Telstra representative to discuss what is right for you.
Device manufacturers are already adopting these modules into their devices, and as of July 2019, Telstra has certified 4G devices in the following areas, with other applications expected to follow in the next 12-24 months:
- Eftpos terminals
- Industrial routers
- Security Monitoring
- Asset Tracking
- Environment Monitoring
Please contact your device manufacturer or Telstra representative for more information.
We expect that most typical IoT use cases (devices) will have a 4G LTE or LPWAN migration solution within the next 24 months.
We are unable to comment on the timings for individual device manufacturers. However we are confident that manufacturers that do not currently have compatible devices, should have compatible devices available well before the 3G closure date.
If you change to a 4G device and use it in the same manner and data consumption profile as you did previously, then most likely you do not need to change your connectivity plan (subject to the terms of your existing plan).
However, if you are an IoT Enterprise Customer and use the Telstra Wireless M2M Control Centre, you will need to check that your Communications Plan is 4G enabled.
If you upgrade to a LTE-M or NB-IoT device, then we suggest you talk to your Telstra Representative about a connectivity plan that suits the new device.
The available migration options are a recommendation only, Telstra will work with you to see what the best solution for your business would be.