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Contact Telstra
Contact us
We're here and ready to help. Find out how to get in touch online, on the phone, or in person for help with your products and services.
Help in your hands
Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. We'll know what services you have and connect you to the right expert by phone or chat.
Other contact options
Call us
Talk to us and get the help you need. See our contact centre hours.
Speak with us in your language
For assistance in languages other than English, call the Telstra Multilingual Service Monday to Friday 8am – 6pm AEST.
Visit a store
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Specialised support
Let us know
Feedback and complaints
Good or bad, we'd love to hear from you. Share your thoughts.
Scams and security concerns
We take customer privacy and computer security seriously.
Damaged equipment
Tell us about damaged equipment like payphones, manhole covers, pillars and cables.
More ways we can help
Online help & support
Find answers to your frequently asked questions.
Business customers
Get help and support if you're a business customer.
Former employees
Send your query to the People Solutions team.
Media and other
Get in touch for media, investor, and corporate enquiries.