At Telstra, we often call our customers to review their accounts, inform them about new products and services, or let them know if their account is overdue. Unfortunately, companies or individuals sometimes call our customers claiming to be from Telstra when they’re not. They may try to switch you to another phone company, or in some cases attempt to obtain personal information so they can access bank accounts.

What to look out for

These people may quote fake Telstra Employee (ID) Numbers or Customer Account numbers, or describe themselves as ‘Telstra technicians’. They may say there’s a fault with your computer and that you need to pay for technical support or software, or that your internet will soon be disconnected unless you give them remote access to your computer.

What you need to remember is this: that’s not our style. As a valued customer, we’ll always notify you in writing about any technical fault that requires your attention, or if there’s a scheduled service interruption in your area. Most importantly, never give an unsolicited caller remote access to your computer, and make sure it’s protected with up-to-date anti-virus and anti-spyware software.

Is it really Telstra calling? (PDF, 188KB)