In the iPhone box, you'll find your iPhone and a USB-C Charge Cable.
In keeping with their commitment to the environment, Apple has removed the usual earbuds and power adapter from the iPhone packaging.
The supplied USB-C to Lightning cable supports fast charging and is compatible with USB-C power adapters and computer ports.
Apple encourages customers to reuse their current USB-A to Lightning cables, power adapters and headphones, which are compatible with the iPhone 12.
If you're on the lookout for new power adapters or headphones, check out our range of Apple accessories.
The Quick Start screen appears on your existing device and leads you through the process. Check Apple Support for details on using Quick Start.
Switching from Android? Check out Apple's support article on how to switch from Android to your new iPhone.
If you already have a SIM card that has been used before, like on a previous device, you’re already activated. Just insert your SIM card into your new iPhone and you’re good to go.
If you’re using an eSIM, just scan your eSIM QR code with your new phone. Done.
If you ordered a new SIM card with a new number on an upfront mobile plan, your SIM will be automatically activated once you accept the delivery.
In all other cases, like moving from another provider while keeping your number or if you’ve ordered a Pre-Paid SIM card, you’ll need to activate your SIM.
Learn how to activate a SIM card
Whether you’re aiming to enhance your iPhone 12's capabilities or simply need an extra charging cable, we’ve got you covered. Explore a range of accessories to complement your device and elevate your iPhone 12 experience. From MagSafe wireless chargers to a pair of Apple AirPods, find the perfect add-ons for your iPhone 12.
Explore our range of Apple accessories
Got a question about your order? Please contact us via messaging in My Telstra. You can also use the app to manage your services, pay bills and more.
The iPhone 12 comes with a USB-C Charge Cable, but you’ll need to supply your own USB-C power adapter. You can purchase one here.
Yes, the iPhone 12 has an IP68 rating, which means it can withstand water submersion up to 6 meters for 30 minutes. However, avoid intentionally exposing it to water.
MagSafe is a magnetic technology introduced by Apple for its iPhone 12 lineup. It allows for easy attachment of accessories like chargers, wallets, and cases using built-in magnets.
