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Special Services and the rollout of the nbnTM network

Planning your transition to superior network capabilities – view our infographic to learn more


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Act now so your business isn’t left behind. In business, you can’t afford to stand still. 

With the rollout of the nbn™ network, more and more Australian businesses have already migrated to the nbn™.

Telstra can help you plan the transformation and transition of your legacy copper services to the nbn™, ensuring your changing business needs are supported with next generation solutions.

Over time, Telstra is required to stop providing copper network services. As part of this, we are progressively disconnecting those more advanced or complex copper-based services (known as “Special Services”), to be replaced with new nbn™ product capabilities – find our migration plan on the ACCC website.

Additionally, we have ceased the sale of Special Services due to the supporting technologies and platforms nearing end of life. Find our previous announcements at the following links: ISDN and CustomNet.

Rolling out your nbn infographic

Kick off your business’s nbn migration journey

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Identify the opportunity

Small Business

In business, you can’t stand still, and that’s especially true with the rollout of the nbn™ network. As the rollout accelerates, every Australian business will be impacted. As Australia makes the shift to the nbn™ network, you’ll benefit from superfast internet and a great range of optimised voice services. We understand the nbn™ network will affect every business differently. With our expertise, your business can make the most of HD video conferencing, smart call management, fast downloads, remote working, media streaming and cloud computing, helping to improve productivity, efficiency and customer communications.

Find out more

Business & Enterprise

We deliver complete, integrated ICT solutions to enable your business to harness the promise of Australia’s new broadband network. Whether you want to simplify branch network architectures, consolidate your data network, or evolve the way you connect through unified communications and cloud collaboration, our team can help explore your business needs and challenges and tailor a solution to maximise benefits from the nbn™ opportunity.

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The impact to your business

We’re required to disconnect the copper network that is currently used to deliver these services, on a region by region basis, in alignment with the nbnTM rollout.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (A) of the Migration Plan).

Affected services

Key dates

Possible changes after Cease Sale

Your Available Migration Options

Telstra Business IP

Telstra Business IP is your flexible solution for a fast and scalable MPLS-based IP VPN network. Built on the resilient and secure Telstra Next IP® network, Business IP includes a last mile access service and national wide area coverage.

Optimised for medium to large businesses and enterprises that need data connectivity. Business IP has the ability to scale up to meet your current and future Virtual Private Network needs. Designed to securely and reliably carry voice, data and video between branch, head office and data centre sites with traffic prioritisation available to optimise performance.

Telstra Connect IP®

Telstra Connect IP® is a turn-key solution for a fast and scalable MPLS-based IP VPN built on the resilient and secure Telstra Next IP® network. Connect IP® includes: a last mile access service, national wide area coverage, IP gateway, managed on-site equipment and support – all in a single and cost effective bundle.

Ideal for Small and medium businesses with 2 or more sites. Connect IP® has the ability to scale up to 5,000 geographically dispersed sites per Virtual Private Network. Designed to securely and reliably carry voice, data and video between branch and head office sites with traffic prioritisation available to optimise performance.

The impact to your business

We have decided to exit these services across all of Australia by 2022. Before this time, we expect that the underlying technologies and platforms that support the these services would have ceased being supported by the relevant vendors, meaning we would no longer be able to provision and maintain services to satisfactory levels. During this period we expect that the nbnTM rollout would reach up to 92% of Australian premises, and we’re subsequently being required to disconnect the copper network that is currently used to deliver the Affected Services on a region by region basis.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (D) of the Migration Plan).

Affected services

Key dates

Possible changes after Cease Sale

Your Available Migration Options

Liberate

Liberate unifies the desk phone and mobile in a single, network integrated solution. Unlike with Over The Top (OTT) apps or VoIP, intelligence within the Telstra network provides effortless call handover between the mobile and desk phone. Plus, you have access to UC functions while on the go.

One number lets you answer calls on the nearest phone, while customer calls can be answered by anyone on your team, or call group. You can also move calls between your mobile and desk phone, or transfer calls from your mobile with ease. When you make a call, you can display either your mobile or desk phone number. And lastly, a single voicemail means you’ll never miss customer messages.

Cloud Collaboration TIPT

Cloud Collaboration TIPT is a complete unified communications solution that's simple, flexible, scalable and highly reliable. It allows you to converge voice, video and data on one network while providing a consistent user experience across devices and locations.

More than just telephony, Cloud Collaboration-TIPT is an award-winning all-in-one cloud collaboration solution used within Telstra itself. It delivers carrier grade voice, video and IP enabled communications across multiple devices with flexible, scalable and reliable access and consistent user experience.

 

Telstra Calling for Office 365

An Australian first. Simple, seamless and intuitive calling in Microsoft Office 365 has arrived. Now you can make calls to landline or mobile within Skype for Business and Microsoft Teams – leading tools you know and trust.

Telstra Calling for Office 365 gives you:

- The best of both worlds – your journey is backed by Telstra & Microsoft, two market leaders in innovation

- An end-to-end collaboration experience – bring all technology and tools together in one single future ready environment

- Simplicity for your peace of mind – migrate, deploy, manage and scale with ease

All your collaboration tools are in one place and accessible via the Microsoft Cloud. Make and receive calls via one business number. Use your existing numbers or allocate new ones.

Telstra Calling for Office 365 is a major step towards a more effective and flexible cloud model. Just choose how much you want to migrate from our range of hybrid options.

Cloud Collaboration Skype for Business

With Skype for Business, organisations can choose the collaboration features they need to enhance business interactions and adopt new ways of working. They can also choose to have some of their services in the private Telstra cloud, and others in the Microsoft cloud.

For customers who want to improve collaboration, Skype for Business provides enterprise-grade tools in a hybrid cloud plus end-to-end management and support. Simple to use, highly secure and future-ready, it can create innovative and flexible working environments, deliver a consistent user experience to enable better outcomes.

 

Cisco Spark

Ignite teamwork and speed up projects. Cisco Spark is an all-in-one business messaging and conferencing app that gives you one virtual place to meet, share ideas and unify workflows across the globe.

Connect people and ideas through virtual meeting rooms in the cloud. Distributed teams can now collaborate more effectively, make faster decisions and accelerate projects – all from just about anywhere in the world, on any internet-enabled device.

With the Cisco Spark app, there’s no need for costly equipment, dedicated networks, or IT teams to manage infrastructure. It's that simple.

Cloud Collaboration Cisco Powered (TCCCP)

Cloud Collaboration – Cisco Powered is a complete UC solution that offers advanced Cisco collaboration technologies delivered from the secure Telstra cloud. We provide a full suite of rich voice, video, presence, instant messaging, IP communications and conferencing tools.

For enterprise and government customers that need their workers to collaborate from diverse locations such as the office or remote sites, Telstra Cloud Collaboration – Cisco Powered provides flexible communications and collaboration applications delivered in many countries globally from the secure Telstra Cloud, enabling businesses to scale up and down and pay for what they use with minimised upfront capital investment.

 

Telstra Business SIP

With the rollout of the nbn™, voice services on ISDN and PSTN will need to migrate to IP. Telstra Business SIP removes the hassles and expense of moving over by providing you with a voice-only solution that's ready when you are. With Telstra Business SIP, you can:

  • Enjoy quick and easy setup
  • Use your existing access network now, and be ready for the nbn™.
  • Use any network provider – Telstra or non-Telstra.
  • No need to replace your PABX or have a private IP network.
  • Manage number migration, users and plans and check performance via our portal.
  • Tailor the service to suit virtually any kind of business.

SIP Connect

SIP Connect enables on-site equipment - Private Branch Exchange (PBX) or Key Telephone System (KTS) – to connect with Telstra’s IP Telephony platform and Public Switched Telephone Network (PSTN), via an IP based Virtual Private Network - Telstra’s Next IP® network.

For organisations with an IP VPN and legacy telephony system, SIP Connect is a resilient, secure and quality connection to the IP Telephony platform, unlocking the productivity and cost gains from the convergence of data & IP Telephony networks, while investing in future technologies that will continue to deliver innovation benefits.

The impact to your business

We have decided to exit these services across all of Australia on 15 April 2019. Before this time, we expect that the underlying technologies and platforms that support the these services would have ceased being supported by the relevant vendors, meaning we would no longer be able to provision and maintain services to satisfactory levels. During this period we expect that the nbnTM rollout would reach up to 92% of Australian premises, and we’re subsequently being required to disconnect the copper network that is currently used to deliver the Affected Services on a region by region basis.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (B) of the Migration Plan).

Affected services

Key dates

Possible changes after Cease Sale

Your Available Migration Options

Liberate

Liberate unifies the desk phone and mobile in a single, network integrated solution. Unlike with Over The Top (OTT) apps or VoIP, intelligence within the Telstra network provides effortless call handover between the mobile and desk phone. Plus, you have access to UC functions while on the go.

One number lets you answer calls on the nearest phone, while customer calls can be answered by anyone on your team, or call group. You can also move calls between your mobile and desk phone, or transfer calls from your mobile with ease. When you make a call, you can display either your mobile or desk phone number. And lastly, a single voicemail means you’ll never miss customer messages.

Cloud Collaboration TIPT

Cloud Collaboration TIPT is a complete unified communications solution that's simple, flexible, scalable and highly reliable. It allows you to converge voice, video and data on one network while providing a consistent user experience across devices and locations.

More than just telephony, Cloud Collaboration-TIPT is an award-winning all-in-one cloud collaboration solution used within Telstra itself. It delivers carrier grade voice, video and IP enabled communications across multiple devices with flexible, scalable and reliable access and consistent user experience.

 

Telstra Calling for Office 365

An Australian first. Simple, seamless and intuitive calling in Microsoft Office 365 has arrived. Now you can make calls to landline or mobile within Skype for Business and Microsoft Teams – leading tools you know and trust.

Telstra Calling for Office 365 gives you:

- The best of both worlds – your journey is backed by Telstra & Microsoft, two market leaders in innovation

- An end-to-end collaboration experience – bring all technology and tools together in one single future ready environment

- Simplicity for your peace of mind – migrate, deploy, manage and scale with ease

All your collaboration tools are in one place and accessible via the Microsoft Cloud. Make and receive calls via one business number. Use your existing numbers or allocate new ones.

Telstra Calling for Office 365 is a major step towards a more effective and flexible cloud model. Just choose how much you want to migrate from our range of hybrid options.

Cloud Collaboration Skype for Business

With Skype for Business, organisations can choose the collaboration features they need to enhance business interactions and adopt new ways of working. They can also choose to have some of their services in the private Telstra cloud, and others in the Microsoft cloud.

For customers who want to improve collaboration, Skype for Business provides enterprise-grade tools in a hybrid cloud plus end-to-end management and support. Simple to use, highly secure and future-ready, it can create innovative and flexible working environments, deliver a consistent user experience to enable better outcomes.

 

Cisco Spark

Ignite teamwork and speed up projects. Cisco Spark is an all-in-one business messaging and conferencing app that gives you one virtual place to meet, share ideas and unify workflows across the globe.

Connect people and ideas through virtual meeting rooms in the cloud. Distributed teams can now collaborate more effectively, make faster decisions and accelerate projects – all from just about anywhere in the world, on any internet-enabled device.

With the Cisco Spark app, there’s no need for costly equipment, dedicated networks, or IT teams to manage infrastructure. It's that simple.

Cloud Collaboration Cisco Powered (TCCCP)

Cloud Collaboration – Cisco Powered is a complete UC solution that offers advanced Cisco collaboration technologies delivered from the secure Telstra cloud. We provide a full suite of rich voice, video, presence, instant messaging, IP communications and conferencing tools.

For enterprise and government customers that need their workers to collaborate from diverse locations such as the office or remote sites, Telstra Cloud Collaboration – Cisco Powered provides flexible communications and collaboration applications delivered in many countries globally from the secure Telstra Cloud, enabling businesses to scale up and down and pay for what they use with minimised upfront capital investment.

 

Telstra Business SIP

With the rollout of the nbn™, voice services on ISDN and PSTN will need to migrate to IP. Telstra Business SIP removes the hassles and expense of moving over by providing you with a voice-only solution that's ready when you are. With Telstra Business SIP, you can:

  • Enjoy quick and easy set up
  • Use your existing access network now, and be ready for the nbn™
  • Use any network provider – Telstra or non-Telstra
  • No need to replace your PABX or have a private IP network
  • Manage number migration, users and plans and check performance via our portal
  • Tailor the service to suit virtually any kind of business

SIP Connect

SIP Connect enables on-site equipment - Private Branch Exchange (PBX) or Key Telephone System (KTS) – to connect with Telstra’s IP Telephony platform and Public Switched Telephone Network (PSTN), via an IP based Virtual Private Network - Telstra’s Next IP® network.

For organisations with an IP VPN and legacy telephony system, SIP Connect is a resilient, secure and quality connection to the IP Telephony platform, unlocking the productivity and cost gains from the convergence of data & IP Telephony networks, while investing in future technologies that will continue to deliver innovation benefits.

Need a hand?

You’ll need to move to alternative service/s once the nbnTM network becomes available in your area. We’ll let you know when nbn co has announced its rollout date. If you have services located in different sites, their Cease Sale and Disconnection dates may vary. The dates will depend on the existing service type, and when the nbnTM network becomes available for each location.

If you’d like to identify the specific nbnTM status, important dates and further information for your business site:

 

Select your Special Services Product type from the tabs above

 

 

 

Click the “Affected Services” link contained within the tab to identify whether your service is included

 

 

 

Click the “Key Dates” link contained within the tab to familiarise yourself with the Key Dates, Timeframes and Rules for your service

 
 

Visit nbnco.com.au

 

 

 

Enter your site address and select “CHECK BUSINESS”

 

 

 

View the nbnTM availability, nbnTM technology type, and planned developments for your site.
Remember to apply the Key Dates, Timeframes and Rules for your service to the nbnTM site information.
You can also register your email address to receive updates, and learn more about the nbnTM network with useful resources.

 

Remember to apply the key dates for your services, in relation to nbnTM service availability.

If the nbnTM rollout dates change, and you’re in an affected area, we’ll contact you directly.

Please conduct an audit of your service/s, to assess how your business will be affected. Our team will be happy to offer advice and suggestions.

If you have services located in different sites, their Cease Sale and Disconnection dates may vary. The dates will depend on the existing service type, and when the nbnTM network becomes available for each location.If you have a complex network of Ethernet Lite services, you may like to identify the specific nbnTM status, important dates and further information for your business sites in multiple regions.We are happy to provide the following table as a self-service option

Download now

Start the conversation

If you are a Telstra Business Managed or Enterprise customer, please call your Telstra Account Executive.

Not sure who they are?

  Call 1300 835 787

Or, register your interest in a Telstra Business Managed or Enterprise Strategy Workshop with our experts to explore how your business can get the most from the nbn™ network with Telstra.

Now is the time to determine your nbn™ Strategy; Transition, Transformation or a combination of the two.

During an nbn™ workshop, we help educate you and your team on the topic of nbn™ and help you understand the unique impacts to your business. The workshops are ideal for Enterprise customers with an appetite to learn more about nbn™ and Telstra, and to help you plan for the future. Register your interest in a Strategy Workshop now.

Register Now