One touch point for multiple solutions
Provide streamlined support
and high quality response
Consolidate and simplify your service desk solutions
Do you have several technology solutions, but find that multiple service desks aren’t the best way to provide support for end users?
If you want to provide your people with a streamlined, more consistent and high-quality response for multiple solutions, our Integrated Service Desk is just what you need.
It consolidates service desk functions for all your agreed Telstra and third party solutions.
You'll gain a single touch point for service request fulfilment and incident management, and this can even be extended to end users with functions like 'How-To' support.
Tap into our expert assistance at any time through a variety of contact methods.
We'll provide end-to-end management of incidents and service requests from initial contact through to resolution to agreed service levels.
Rest assured, you'll be regularly informed of progress with automated updates via your channel of choice.
Help your organisation to get
Improved service experience
Have consistent, rigorous service desk processes across all your eligible products and services from one touch point.
With a single contact point, you can save time and effort by not managing multiple service desk suppliers.
We can easily scale the Service Desk to quickly respond to planned or unplanned increases in service requests.
Stay on top of things with an on-demand view of the resolution process, as well as comprehensive reporting and trend analysis.
Potential business impact
- Simplified processes
- Improved customer service
- Single Service Desk
Ideal for companies with
- Multiple service desks
- Multiple suppliers