Swap, solve and secure
StayConnected Plus is the ultimate device backup plan for your business.
It lets you swap or replace your device, access important security features and your backed up data.
Plus with SolutionHub you can search, chat about and solve most device questions from the palm of your hand.
You can get StayConnected Plus for Business for just $15 per month* when you purchase a new mobile or tablet device, or upgrade your existing device, in store or through our contact centre.
Swap or replace your device
We’ll dispatch a swap or replacement mobile or tablet of the same or similar model (usually a refurbished model) by the next business day#.
You can swap or replace up to twice a year (a service fee of up to $220 per swap applies).
Overseas? No problem, we ship anywhere (additional shipping fees apply. Call us for a quote).
To request a swap or get a replacement: Call us on 13 2000 (and say “StayConnected”) or log in to Your Telstra Tools.
Search, chat and solve
No more wasting time searching for your device answers on the internet, just go to SolutionHub.
You can Search. Chat. Solve for answers to your device questions.
Available through the Telstra StayConnected App or by calling us on 13 2000 (and saying “StayConnected”).
Keep your content safe
With the StayConnected App, you can:
- Back up your photos videos and contacts in the cloud (iOS and the Android up to 10 GB)
- Locate and alarm your mobile or tablet to find it (iOS and Android)
- Lock and erase your device to secure your content (Android and limited iOS)
- Secure your device with safe browsing, anti-virus and malware security features (Android only)
Things you need to know:
*You may only register one device per Telstra business post-paid mobile or tablet service. Each registered device will incur a separate monthly fee.
Selected Mobile Security features like anti-virus and malware, safe browsing and remote lock are not available on iOS devices. Remote wipe on iOS devices is only for contacts and requires end user acceptance.
#Device must be in stock and ready to ship. Delivery next business day if the service request is lodged by 2pm AEST.
To take advantage of StayConnected Plus you need to take it up when you are purchasing your new Telstra mobile or tablet with a contract.
For more information including a list of mobile and tablet devices compatible with StayConnected and our Data Protection features, download the PDFs below, call 13 2000 or contact your nearest Telstra Business store.
If something unexpected happens to your device, you're only a few clicks away from getting your mobile life back to normal.
- Submit a service request
Call 13 2000 (and say “StayConnected”) (a free call from most Telstra home phones and Telstra mobile phones within Australia) or log in to Your Telstra Tools. There is a service fee of up to $220 if you want to swap or replace your mobile or tablet. If your device is covered by warranty or consumer guarantee the service fee will not apply.
$140 Tier 2
(Most smartphones and tablets)
$190 Tier 3
(Large smartphones also known as phablets)
- Sit back and relax
We'll dispatch the same or similar device (usually refurbished) to you by the next business day# and email you the order details so you can track it online. If a refurbished device of the same make and model as your current mobile model isn’t available we’ll provide you a similar refurbished handset, or you can opt to wait until we have your model in stock.
(If your mobile only needs to be repaired, we’ll provide you with a reply paid satchel so you can send the handset back to us via Australia Post.* Standard repair fees apply.)
- Return your device
If the original device is still in your possession you must return your original device within 14 days of receiving the exchange device. If you do not return your original device within this time period you will be charged a Device Non Return Fee.
- Restore the content on your swap or replacement device
If you've previously backed up your photos, videos and contacts using the – Telstra StayConnected App don't forget to reinstall the app, via the Apple store (iOS) or Google Play (Android) to restore your device content. For instructions on restoring your content please visit Telstra Crowdsupport or StayConnected Plus for Business customers can contact 13 2000 and say “StayConnected” for assistance from one of our local tech experts.