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Choose a contact centre that's right for you

Improve your customer experience through our contact centres. Choose between premise-based and hosted solutions, both of which can be scaled up or down.

Enhance your customer service

Our contact centre solutions can help you boost customer satisfaction and enrich your relationships across various communication channels.

They also help improve visibility and control, increase efficiency and lower the cost of each interaction. Plus, you have the flexibility of using cloud-based or on-site deployments.

Whatever your size or situation, we have a solution to suit your needs.

Contact us

Talk to your Account Executive.

Not sure who they are?

  Call 1300 835 787

We're available Monday to Friday, 9am-5pm

  Support

 

Frost and Sullivan

Frost & Sullivan white paper, Delivering true customer experience by embracing a customer contact strategy, Oct 2016

Whitepaper

This study from Frost & Sullivan shows that customers who have positive experiences with an organisation spend 140 per cent more compared to customers who report poor experiences. Organisations that skilfully manage the entire customer experience do so by leveraging a dedicated customer contact strategy – focusing on customer preference, technology solutions and service provider capabilities.

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Cloud Contact Centre - Genesys

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for operations with 5 to 1000+ seats.

 

Total Contact Centre

Hosted by our partner Premier Technologies, Total Contact Centre can scale up to between 50-200 seats.

Network Contact Centre

A virtual contact centre solution for large scale and complex customer interactions.

Unified Contact Centre

Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.

Avaya Contact Centre

Enrich customer interactions on multiple channels while helping to improve agent efficiency.

ShoreTel Unified Communications

A powerful unified platform for internal collaboration and customer contact management.

Why Telstra?

Experience that's second to none

We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.

We know what works

Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and managing both cloud-based and unified communications solutions.

Deep understanding of vendor technologies

We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.

Connect reliably in more places

Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our contact centre solutions are tightly integrated with the network to help ensure peak performance. 

Awarded Hosted Contact Centre Service Provider of the Year 2009 to 2014 by Frost and Sullivan