Choose a contact centre that's right for you
Improve your customer experience through our contact centres. Choose between premise-based and hosted solutions, both of which can be scaled up or down.
- Explore this page:
- Cloud solutions
- On premises solutions
- Why Telstra
Enhance your customer service
Our contact centre solutions can help you boost customer satisfaction and enrich your relationships across various communication channels.
They also help improve visibility and control, increase efficiency and lower the cost of each interaction. Plus, you have the flexibility of using cloud-based or on-site deployments.
Whatever your size or situation, we have a solution to suit your needs.
Contact us
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Frost & Sullivan white paper, Delivering true customer experience by embracing a customer contact strategy, Oct 2016
Whitepaper
This study from Frost & Sullivan shows that customers who have positive experiences with an
Cloud Contact Centre - Genesys
Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for operations with 5 to 1000+ seats.
Total Contact Centre
Hosted by our partner Premier Technologies, Total Contact Centre can scale up to between 50-200 seats.
Network Contact Centre
A virtual contact centre solution for large scale and complex customer interactions.
Unified Contact Centre
Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.
Avaya Contact Centre
Enrich customer interactions on multiple channels while helping to improve agent efficiency.
ShoreTel Unified Communications
A powerful unified platform for internal collaboration and customer contact management.
Why Telstra?
Experience that's second to none
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
We know what works
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and managing both cloud-based and unified communications solutions.
Deep understanding of vendor technologies
We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.
Connect reliably in more places
Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our contact centre solutions are tightly integrated with the network to help ensure peak performance.
Awarded Hosted Contact Centre Service Provider of the Year 2009 to 2014 by Frost and Sullivan