Improve your customer experience.
Make sure that each experience your customer has with your organisation is a positive one with our customer contact solutions.
Customer expectations are changing
Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. Our customer contact solutions are designed to help you change when and how your customers interact with your company.
For both complex and simple deployments, we’ll help you with consulting, design, procurement and management. Our solutions will help you increase productivity, enhance customer satisfaction and reduce costs.
We deliver options from purely web-based solutions to completely managing your customer contact centre for you.
Make it easy for customers to make contact with you with Telstra’s inbound services.
Contact Centres - Cloud Solutions
Cloud Contact Centres Genesys
Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 5 to 1000+ seats.
Total Contact Centre
Hosted by our partner Premier Technologies, Total Contact Centre can scale up to between 50-200 seats.
Contact Centres - On Premises Solutions
Unified Contact Centre
Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.
Avaya Contact Centre
Enrich customer interactions on multiple channels while helping to improve agent efficiency.
Customer Contact Optimisation
Managed Business Centres
Let us be a cost-effective extension of your customer care during peak periods – whether they’re planned or not.
Create rich conversations to transform interactions with your customers and across your organisation.
Help your organisation to get
We’ll help maximise output across agents, processes and infrastructure.
An integrated solution
Our focus is collaboration, so our solution integrates with your current capability.
We can provide dynamic analysis of your contact centre and make changes to suit demand and business requirement.
A suite of flexible options
Our convenient contact methods allow customers to contact you via multiple channels, including social media.
Our experienced management
Minimise the difficulty of technology management as well as any ongoing capital investment.
In just 3 months, we developed a global virtualised network solution linking Mindpearl's base in Brisbane with a new location in Fiji.
SA Health worked with Telstra to develop the Enterprise Patient Administration System (EPAS).