Improve your customer experience.
Make sure that each experience your customer has with your organisation is a positive one with our customer contact solutions.
Customer expectations are changing
Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. Our customer contact solutions are designed to help you change when and how your customers interact with your company.
For both complex and simple deployments, we’ll help you with consulting, design, procurement and management. Our solutions will help you increase productivity, enhance customer satisfaction and reduce costs.
We deliver options from purely web-based solutions to completely managing your customer contact centre for you.
Make it easy for customers to make contact with you with Telstra’s inbound services.
Contact Centres - Cloud Solutions
Contact Centres - On Premises Solutions
Unified Contact Centre
Premise-based solutions with Cisco’s Unified Contact Centre Express and Unified Contact Centre Enterprise.
Customer Contact Optimisation
Help your organisation to get
We’ll help maximise output across agents, processes and infrastructure.
An integrated solution
Our focus is collaboration, so our solution integrates with your current capability.
We can provide dynamic analysis of your contact centre and make changes to suit demand and business requirement.
A suite of flexible options
Our convenient contact methods allow customers to contact you via multiple channels, including social media.
Our experienced management
Minimise the difficulty of technology management as well as any ongoing capital investment.