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Get a better picture of
customer relations

A complete recording solution for greater assurance and insight.

Know the who, when and why of customer

With Communications Recording, it's easy to monitor the key customer touch point of phone interactions. You can capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS. The analytics add-on offers even deeper awareness of customer contact. It's ideal if you want more assurance in your dealings with customers, or want to drive smarter and more personalised relationships:

Set up and operation couldn't be simpler. Our network based platform can work with your existing Telstra mobile, TIPT and SIP Connect services. It provides a range of functions to assit your business - call recording, speech analytics, quality control of interactions, management and storage - in one integrated solution.

Contact us

Talk to your Account Executive.

Not sure who they are?

  Call 1300 835 787

We're available Monday to Friday, 9am-5pm


Talk to a sales specialist

Enquire now


Protect your business

Monitor compliance with internal policies and external regulatory requirements.

Enrich customer experience

Assess and train staff so they present your business in the best way.

Improve marketing

Optional analytics to identify trends, tailor products and services, and target promotions.

Fixed and mobile call monitoring

View all interactions across a mobile or distributed workforce.

 

Simple set up

Network based for integration ease. No need to install and manage hardware or software.

Easy to manage

Self-service portal for a near real-time view of interactions plus reporting.

Convenient budgeting

No capital expenditure needed with predictable monthly pricing.

Highly secure

Data is protected at rest or in flight. All data is stored in Australia.

Ensure compliance

Ensure compliance

  • Ensure staff adhere to internal policies
  • Help meet compliance regulations
  • Reduce escalations and resolve customer disputes
  • Have evidence in case of legal action
Enrich  customer experience

Enrich customer experience

  • Help staff present your business in the best way:
    • Assess skill gaps to assist training
    • Monitor, coach and evaluate agents
    • Enable staff to share and learn from recordings
Ensure compliance

Improve marketing

  • Understand overall trends and individual needs
  • Market more accurately and effectively
  • Tailor products and services to customer demand

A complete solution for fixed line and mobile recording

We have your calls covered, whether your people are working from the office, at home or on the road.

Connect reliably in more places

Enjoy better call quality and performance with our fixed and mobile networks, which together create the largest fully integrated IP platform in Australia. The Telstra Mobile Network reaches 99.4% of the Australian population with combined 3G and 4G coverage.

 

First class security to protect your information

Our key infrastructure and security processes are certified to the highest standards, including ISO 27001 and AS/NZS 4360:2004 Risk Management Standard. We draw on experience managing threats for the largest network in Australia – our own, and tap into intelligence from leading security vendors, the Australian Government and the worldwide security community to stay ahead of threats.

We partner with the best to provide the best solutions

Communications Recording builds upon the proven, award-winning SmartRecord® technology by Enghouse Networks in partnership with KNet Enterprises for a powerful and multi-featured solution

 

Get ahead of the game through our skill and experience

Let our Professional Services help you maximise the potential of Communications Recording. Take advantage of our expertise in cloud, collaboration and contact solutions across multiple industries to achieve your business goals now, and prepare you for future developments.

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