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Get human help with your tech.

Get access to our technology experts with Telstra Platinum. Our team gets your technology connected and working the way it should, while bringing you up to speed on getting the most out of your devices.

We’re here to help over the phone, online, in-store or even in your home.

View plans  Pay-on-demand

Why Telstra Platinum

Get tech advice and support for all of your home gadgets with Telstra Platinum.

More than just tech support

  • Help fixing issues like computer viruses.
  • Coaching to better use your gadgets.
  • Support with home network set up.
  • We're experts in a variety of gadgets.

Telstra Platinum - more than just tech support

Support where you need it

  • Support at your local Telstra store.
  • Online access to our tech experts.
  • Over the phone support.
  • Optional in home visits available.

Telstra Platinum - support where you need it

Support when you need it

  • Experts whenever you need them. 
  • 24x7 online and phone support.
  • Help whenever our stores are open.
  • Your tech isn't always working. We are.

Telstra Platinum - support where you need it

Select a service

Your Telstra Platinum subscription provides you with access to our technology experts whenever you need it; over the phone, online or instore, including 24x7 support and in-home options.

Service Subscription

 

Now$15Per month for 12 months

Min cost $180

Technology
Support for a wide range of gadgets, including computers, smart TVs, smartphones, gaming consoles and tablets.

Software
Support for common software applications like Internet Explorer#, Firefox^, Facebook and MS Office.

Service
Access to our experts where and when you need them - phone, online and in-store, with 24x7 support and in-home options.

What's covered?

Buy now

Minimum cost $180 over 12 months. Only available to Telstra customers.
Critical Information Summary

Extra value

As a Telstra Platinum® subscriber, you will be eligible for a 50% discount on the $240 standard price for certain Telstra Platinum® pay-on-demand in-home services. This includes Set IT Up, Support IT and Learn IT appointments. Choose to pay $120 upfront, or break the cost up by adding $10 per month to your monthly subscription fee.

 

We have a range of once off pay-on-demand services to help you in the home, over the phone or in store (Tech Bar).

 

Already have a Telstra Platinum® subscription? Just for being a Telstra Platinum® subscriber, you're eligible for a 50% discount on the standard price for certain Telstra Platinum® pay-on-demand in-home services. This includes Set IT Up, Support IT and Learn IT appointments. Choose to pay upfront, or break the cost up by adding it to your monthly subscription fee.

Existing Telstra Platinum customers

Remote Login

Enter the 6-digit code provided by your Telstra Platinum technician for a technical support session.


 

  Support: 13 7587

Hours of operation

Telstra Platinum in store services

Telstra Platinum in store operates during standard trading hours.

Find a Telstra store

Telstra Platinum remote (phone, online)

Telstra Platinum remote (phone, online) services operate 24 hours a day, 7 days a week.

Telstra Platinum in-home services

Telstra Platinum in-home services are available Monday - Friday from 8am - 5pm. After hours and weekend appointments may be available.

Questions about Telstra Platinum? We can help

Shop online 24x7

Make your home a connected home through our online shop.

Shop now
Platinum support

Call 13 7587 24x7 for technology advice and support with your gadgets, the net and computers.

Call now
Find a Telstra store

Store locator will help you find your closest Telstra store.

Find a Telstra store
CrowdSupport®

Have a question about Connected Home? Ask our customers.

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