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nbn™ speeds explained

We’ve simplified what to expect when it comes to the nbn network and your internet speeds.

Explaining what impacts the performance of your nbn broadband can get technical. To simplify things, we’ve likened it to driving a car:

nbn co's technology type to your premises

Think about this as the maximum speed your model of car can achieve.

Your speed tier

Think about this as the speed limit of the road you are driving on.

Your service provider's network capacity

Think about network capacity as the number of lanes your service provider builds to carry traffic in peak hour.

Your in-premises set up and internet usage

Think about this as how well you maintain your car and the local driving conditions.

  nbn co’s technology type to your premises

nbn co is rolling out the nbn network to Australian homes and businesses. Your maximum line speed is determined by the technology nbn co makes available at your premises. This is the same regardless of which service provider you choose. Your actual speed may differ to the maximum line speeds due to a range of factors that we outline later, particularly during busy periods.

nbn co technology types and factors influencing maximum line speeds

Find out what nbn technology type will be used for your premises here.

 

  Your speed tier

At Telstra, we generally offer three speed tiers with most of our plans starting at Standard Evening Speed. What speed tier may be suitable for you depends on what you use the internet for and the maximum line speed of your nbn technology.

Speed tiers Basic
Evening Speed
Standard
Evening Speed
Standard Plus
Evening Speed
Premium
Evening Speed
Best for This is the basic speed offered on the nbn network. Telstra doesn’t include this as part of our standard offering. It’s good if you’re a small household with one connected device and just want to cover the basics:
  • Light web browsing
  • Social networking
  • Emailing
This is the standard speed offered on the nbn network. Telstra includes this speed as part of our standard offering at no extra cost. It’s perfect for when there are a few of you at home, with multiple devices and broadband users. With extra speed, you can:
  • Cover all the basics – web browsing, social networking, emailing
  • Stream video
Faster than standard and great for homes with multiple people sharing the internet at the same time to:
  • Stream HD movies + TV
  • Download and upload large files
Premium download speeds – as fast as it gets on the nbn network. This tier provides plenty of power for several people to be online with multiple devices. Perfect if you work/study from home or have a household full of heavy users and media-buffs.
  • Stream 4K movies and TV
  • Download very large media or other files
 
Even if you choose a higher speed tier or purchase a speed boost, your nbn service can never go faster than the maximum line speed available at your premises. This is particularly relevant to those customers who will be connected by Fibre to the Node (FTTN) or Fibre to the Building (FTTB).
 
For FTTB and FTTN customers, we can’t confirm your maximum line speed until your service is installed and activated on the nbn network. This means we will only offer the Premium Evening Speed tier once this information is available and if you are eligible, unless we have included it as part of your plan. If your nbn connection doesn’t allow you to properly benefit from the speed tier you’re on, we’ll provide you with your maximum line speed, once it’s available, along with alternative options.

 

  Your service provider's network capacity

During busy periods, like 7-11pm in the evening, broadband speeds can slow down as more premises use the internet at the same time. The more network capacity your service provider purchases from nbn co for your area the less speeds will decline during these times.

At Telstra, we purchase enough capacity from nbn co to deliver our customers the ‘typical speeds’ outlined in the table below. We continually monitor traffic and adjust capacity to meet demand from our customers and deliver these speeds.

 

  Your in-premises set-up and internet usage

There are number of factors related to your in-premises set-up and internet usage that can affect your broadband performance on the nbn network. These factors are the responsibility of the customer. We have outlined the key factors below: 

Modem: The quality and age of your modem will impact the performance of your connection. We recommend using one of our latest Telstra branded modems to maximise your broadband performance, such as the Telstra Gateway Frontier™ modem, with hybrid technology that combines the power of Telstra's home and mobile networks in one device, for a more reliable connection. Please contact us if you require a new Telstra branded modem.      

Wi-Fi: Your Wi-Fi performance can be impacted by where you place your modem, as well as any radio or electrical interference with other devices in or near your premises. Improve your Wi-Fi performance by placing your modem centrally in your premises, or near the stairwell in a two-storey building. To find out more ways to improve your Wi-Fi connection, search ‘Telstra Home Dashboard’ online.

In-premises wiring: If the copper lines within your premises are damaged, corroded, badly connected or poorly configured, it can significantly reduce your nbn speed. Our trained technicians can visit your premises and help fix issues related to in premises set up (fees apply). Please contact us if you would like to discuss this service.

Devices: If your connection is slow on one device only, the problem could be malware, viruses or it might be too old to support higher speeds. If you’re downloading on multiple devices at once, your available bandwidth is shared between these devices. The more devices connected, the more bandwidth you share between them, and the slower your experience will be. 

Content: Downloads taking too long? This can happen if the source of the content you’re trying to access is affected by congestion. An example is when a lot of users try and access the same website simultaneously. Also, remember that downloads from international websites are usually slower than Australian websites.

Typical speeds for each speed tier on all nbn technology types

Speed tiers Typical minimum speeds between 7pm-11pm  Typical speeds outside 7pm-11pm Important information
Basic Evening Speed

7Mbps (download)

11Mbps (download)

As outlined above, please be aware your actual user speeds may be less than the typical speeds due to your technology type, in-premises set up and how and when you use the internet.

For FTTB and FTTN customers, we can’t confirm your maximum line speed until your service is installed and activated on the nbn network. This means we will only offer the Premium Evening Speed tier once this information is available and if you are eligible, unless we have included it as part of your plan. If your nbn connection doesn’t allow you to properly benefit from the speed tier you’re on, we’ll provide you with your maximum line speed, once it’s available, along with alternative options.

Standard Evening Speed 15Mbps (download) and 4Mbps (upload) 22Mbps (download) and 4Mbps (upload)
Standard Plus Evening Speed 30Mbps (download) and 15Mbps (upload) 45Mbps (download) and 15Mbps (upload)
Premium Evening Speed (not available on Fixed Wireless) 60Mbps (download) and 24Mbps (upload) 90Mbps (download) and 30Mbps (upload)

Improving your broadband performance on the nbn network

As Australia’s most popular nbn provider, we are committed to providing a fast and reliable connection to the broadband network that’s trusted by more Australian homes.
However, if your performance on the nbn network is not meeting your expectations, you can first test your connection speed here. If your problems persist please contact us, and we will investigate what can be done to improve your performance. If needed we will engage nbn co to resolve any issues in the nbn network.