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nbn™ speeds explained

We’ve simplified what to expect when it comes to the nbn network and your internet speeds.

 

 Factors influencing maximum line speeds

nbn co is rolling out the nbn network to Australian homes and businesses. At Telstra, we offer various speed tiers on our nbn plans. Your actual speed may differ to the maximum line speeds due to a range of factors that we outline below. 

nbn technology types available
Fibre to the Premises (FTTP)
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Optical Fibre leading all the way to your premises, and to the nbn connection box inside your premises.

View fixed line speeds

 

Hybrid Fibre Coaxial (HFC)
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Optical Fibre leading to a node in your street, or a nearby street, with a final stretch of coaxial cable to your premises, and to the nbn modem within your premises. 

View fixed line speeds

 

Fibre to the Node (FTTN)
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Optical Fibre leading to a node in your street, or a nearby street, with a final stretch of copper to your wall socket inside your premises.

View factors affecting line speed

View fixed line speeds

 

Fibre to the Building (FTTB)
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Optical Fibre leading to a node in the buildings communications equipment room, with a final stretch of copper to your wall socket inside your premises. 

View factors affecting line speed

View fixed line speeds

 

Fibre to the Curb (FTTC)
Fibre to the Curb (FTTC)

Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.

View factors affecting line speed

View fixed line speeds

 

Fixed Wireless (FW)
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A fixed antenna on your roof receives a signal from your local nbn Wireless tower, with internal wiring to the nbn connection box inside your premises.

View factors affecting wireless speed

View fixed wireless speeds

 

Speed tiers for nbn fixed line technologies (FTTP, HFC, FTTN, FTTB, FTTC)

 

Speed tiers Suitability Typical minimum speeds between 7pm-11pm Typical speeds outside 7pm-11pm

Basic Evening Speed

(nbn tier 12)

This is the basic speed offered
on the nbn network.

ldeal if you're a small household with one connected device and just want to cover all the basics: light web browsing, social media, email.

Telstra doesn't include this as part of our standard offering. 

9Mbps (download)

0.8Mbps (upload)
11Mbps (download)

0.9Mbps (upload)

Standard Evening Speed

(nbn tier 25)

This is the standard speed on
the nbn network.

Ideal when there are a with multiple users at home. Cover all the basics: web browsing, social media, email, stream video.

Telstra includes this speed as part of our standard offering at no extra cost.

20Mbps (download)

4Mbps (upload)
22Mbps (download)

4Mbps (upload)

Standard Plus Evening Speed

(nbn tier 50)

Faster than standard.

Great for homes with multiple people sharing the internet at the same time to: Stream HD movies + TV Download and upload large files.

40Mbps (download)

15Mbps (upload)
45Mbps (download)

15Mbps (upload)

Premium Evening Speed

(nbn tier 100)

As fast as it gets on nbn.

Perfect if you work/study from home or have a household full of heavy users and media-buffs. Stream 4K movies and TV Download very large media or other files.

80Mbps (download)

30Mbps (upload)
90Mbps (download)

30Mbps (upload)

Find out what nbn technology type will be used for your premises here.

Telstra speed testing conducted in January, February, March and April 2018 indicates that around 90% of our nbn customers (excluding Fixed Wireless customers and those FTTB/N customers with a limited maximum line speed) on Standard Plus Evening Speed experienced the following average download speeds between 7pm-11pm:

 

Average Evening Download Speeds (7pm-11pm) Jan-18 Feb-18 Mar-18 Apr-18

Standard Evening Speed

(nbn tier 25)

22.26Mbps 22.43Mbps 23.05Mbps 23.01Mbps

Standard Plus Evening Speed

(nbn tier 50)

45.13Mbps 45.18Mbps 45.64Mbps 45.15Mbps

Premium Evening Speed

(nbn tier 100)

88.91Mbps 90.03Mbps 91.11Mbps 89.93Mbps

Speed tiers for nbn wireless technologies (Fixed Wireless)

 

Speed tiers Suitability Typical minimum speeds between 7pm-11pm Typical speeds outside 7pm-11pm

Basic Evening Speed

(nbn tier 12)

This is the basic speed offered
on the nbn network.

ldeal if you're a small household with one connected device and just want to cover all the basics: light web browsing, social media, email.

Around 50% of customers achieve speeds greater than 5 Mbps (download) 2-11Mbps (download)

Standard Evening Speed

(nbn tier 25)

This is the standard speed
on the nbn network.

Ideal when there are a with multiple users at home. Cover all the basics: web browsing, social media, email, stream video.

 

Around 50% of customers achieve speeds greater than 10 Mbps (download) 2-22Mbps (download)

Find out what nbn technology type will be used for your premises here.

Your service provider's network capacity

 

During busy periods, like 7-11pm in the evening, broadband speeds can slow down as more premises use the internet at the same time. The more network capacity your service provider purchases from nbn co for your area the less speeds will decline during these times. 

At Telstra, we purchase enough capacity from nbn co to deliver our customers on fixed line technology the ‘typical speeds’ outlined in the table below. We continually monitor traffic and adjust capacity to meet demand from our customers and deliver these speeds. 

For Fixed Wireless customers, congestion at your local nbn Wireless tower will also impact speeds during busy periods. 

 

Your in-premise set-up and internet usage

 

Modem

The quality and age of your modem will impact the performance of your connection. We recommend using one of our latest Telstra branded modems to maximise your broadband performance, such as the Telstra Smart Modem™ modem, with hybrid technology that combines the power of Telstra's home and mobile networks in one device, for a more reliable connection. Please contact us if you require a new Telstra modem.

Wi-Fi

Your Wi-Fi performance can be impacted by where you place your modem, as well as any radio or electrical interference with other devices in or near your premises. Improve your Wi-Fi performance by placing your modem centrally in your premises, or near the stairwell in a two-storey building. To find out more ways to improve your Wi-Fi connection, search ‘Telstra Home Dashboard’ online.

In-premises wiring (FTTB/FTTN/FTTC)

If the copper lines within your premises are damaged, corroded, badly connected or poorly configured, it can significantly reduce your nbn speed. Our trained technicians can visit your premises and help fix issues related to in premises set up (fees apply). Please contact us if you would like to discuss this service.

Devices

If your connection is slow on one device only, the problem could be malware, viruses or it might be too old to support higher speeds. If you’re downloading on multiple devices at once, your available bandwidth is shared between these devices. The more devices connected, the more bandwidth you share between them, and the slower your experience will be. 

Content

Downloads taking too long? This can happen if the source of the content you’re trying to access is affected by congestion. An example is when a lot of users try and access the same website simultaneously. Also, remember that downloads from international websites are usually slower than Australian websites.

Performance

Telstra is committed to providing a fast and reliable connection to the broadband network. However, if your performance on the nbn network is not meeting your expectations, you can test your connection speed. If your problems persist please contact us, and we will investigate what can be done to improve your performance. If needed we will engage nbn co to resolve any issues on the nbn network.

Test your nbn speed

 

Find out more about the nbn network

 

nbn™ plans

View our range of home broadband plans.

More on nbn™ plans

 

Rollout map

See where the nbn™ is available and where it's coming next.

More on nbn™ rollout map

 

How to connect

We help make your transition to the nbn™ as simple as possible.

More on nbn™ network connection