Telstra Launches 2 Hour Delivery Service

Media Release, 20 September 2021

Telstra today announced the launch of a 2 hour delivery service from participating Telstra Stores to coincide with the latest handset launches. The service, offered in partnership with Zoom2u, will begin with a limited offer for Telstra customers: free 2 hour delivery of Apple and Samsung handsets to customer’s homes in select areas of Sydney, Melbourne and Brisbane. The service is available today.

Michael Ackland, Consumer & Small Business Executive said that changes to retail brought about by COVID had inspired Telstra to invest in new customer experiences across a range of channels.

“During COVID, our Call & Collect options have taken off. Customers are looking for more ways to shop; more offers and more immediacy and that is why we have introduced Telstra Day, and now we are introducing superfast delivery to give our customers more of what they want”.  

Michael Ackland said “Our digital user base is one of the largest in Australia and we have invested heavily in our online experiences over recent years. Coupled with our store buybacks and the return of our call centres to Australian shores, we believe that we are well placed to service our customers, however they choose to engage with us”.

How does it work?

  1. Check your eligibility
    Currently, you need to be an existing Telstra customer, have had an active post-paid service for at least 6 months and be living within the delivery zones of one of our twenty five participating stores. (Details of participating stores can be found below or at
  2. Place your order
    Call your participating Telstra store and order an Apple or Samsung smartphone with a plan. You may also bundle selected accessories with your delivery but your order must be placed at least 2 hours before doors close. 2 hour delivery is currently only available for telephone orders at participating stores but will soon be available on select online and call centre purchases.
  3. Track your order in real time
    As soon as the driver has collected your order you will receive a real time tracking link via SMS so that you can watch your purchase in real time all the way to your front door!
  4. Secure delivery
    To ensure your purchase is kept safe, the driver will only deliver to the account owner who placed the order, at the billing address on the account and will use a pre-agreed 4 digit pin to confirm identity. Please ensure you are home to collect the delivery with your photo ID, otherwise your order will be returned to the store for collection.

    Full details can be found at

Participating stores


Chatswood Chase

1800 724 303

CBD (400 George Street)

1800 721 425

Warringah Mall

1800 724 297

Bondi Junction

1800 723 917


1800 723 741


1800 723 137


Carindale Ground Floor

1800 725 701

Mt. Gravatt

1800 726 247

CBD (136 Queen Street)

1800 725 914


1800 726 583

Browns Plains

1800 725 793


1800 726 147


1800 726 171



1800 728 351

Northland Shopping Centre

1800 728 409

The Glen

1800 728 207


1800 728 069


1800 726 751

Plenty Valley

1800 870 576


1800 728 410


1800 728 907


1800 728 406

Bourke Street

1800 726 917


1800 926 324

Fountain Gate

1800 728 904



Reference number: 128/2021