Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

If a Telstra technician is booked in to connect your home broadband, we’ll remind you the day before with an email or SMS.

Make sure on the day of your appointment that;

  • someone is at home for the full appointment timeframe you’ve been given; for example from 8am-12pm, as the technician can arrive anywhere between those times
  • the person at home is at least 18 years old and can make decisions on your behalf regarding your home broadband service
  • the technician has easy and safe access to the area(s) where they will need to work



Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us