If a Telstra technician is booked in to connect your home broadband, we’ll remind you the day before with an email or SMS.
Make sure on the day of your appointment that;
- someone is at home for the full appointment timeframe you’ve been given; for example from 8am-12pm, as the technician can arrive anywhere between those times
- the person at home is at least 18 years old and can make decisions on your behalf regarding your home broadband service
- the technician has easy and safe access to the area(s) where they will need to work
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