Reconciliation Action Plan

The Reconciliation Action Plan (RAP) program provides a framework for organisations to support the national reconciliation movement. With the release of our fourth RAP, Telstra is among 1000 other Australian organisations, and just 21 others with an advanced ‘Elevate’ RAP pledging to develop respectful relationships and create meaningful opportunities with Aboriginal and Torres Strait Islander peoples.

Our vision for reconciliation is an inclusive Australia where Aboriginal and Torres Strait Islander peoples are connected and empowered to thrive, underpinned by the principles of understanding, cultural strength, focus, and growth.

This vision will be achieved by harnessing the strengths of the organisation to build digital futures with Aboriginal and Torres Strait Islander peoples, providing employment and opportunities to lift economic participation, and creating a culturally responsive and engaged organisation.

You can download the 2018-2021 Telstra Reconciliation Action Plan here.


Mobile My Way 



Mobile My Way is for people who live in remote Indigenous communities or who work with them.

The illustrated booklet and overview guide (below) look at Telstra's products and services. They also explain how to solve common technical issues, and how to get in touch with us.

Illustrated Book (PDF, 5MB)

Overview Guide (PDF, 2MB)

Poster (PDF, 902KB)

To request hard copy materials (available from September 2020), please email




Here to help

The Indigenous Hotline is a service available for Aboriginal and Torres Strait customers, particularly those living in remote areas across Australia. Call us on 1800 444 403. This service is available Monday to Friday 8am to 8pm (AEST).