Support for our Aboriginal and
Torres Strait Islander customers

First Nations Connect is your dedicated support phone line and service centre. 

If you need support or have any questions about your Telstra phone or internet plan, call us on 1800 444 403, Monday to Friday 9am - 5pm (around Australia).

 Our friendly customer care team are here to help.

Mobile My Way

Mobile My Way is for people who live in remote Indigenous communities or who work with them. The illustrated booklet and overview guide (below) look at Telstra’s products and services. They also explain how to solve common technical issues, and how to get in touch with us. 

To request hard copy materials (available from September 2020), please email consumer.affairs@team.telstra.com