Instructor Aids

Train others with these instructor aids

Deliver your own training sessions using these lesson outlines or instructor aids.

Latest instructor aids

Introduction to video calling (PDF, 3.6MB)

Discover how to use common video calling applications like Zoom and Skype. 

Introduction to the My Telstra app (PDF, 463KB)

Learn the key features of the My Telstra app, from getting help to paying bills. 

Introduction to email – Part 1 (PDF, 1.7MB)

Learn the basic steps required to keep in touch with friends and family using email. 

How to use QR codes (PDF 558KB)

A step by step guide to help you use a QR code system for checking into businesses and venues.

Learn about accessibility features on your mobile or tablet

Scene 1 


Mobile devices are increasingly part of our everyday lives. We use them to communicate when on the go [people phoning and texting], but they are also an important tool for finding information, making payments and even storing tickets

[person at bus stop checking timetable; person buying coffee with Apple pay].

It is important that mobile phones and tablets are easy for everyone to use. Technology companies have developed a range of features to make mobile devices more accessible. [text on device screen magnifies, gets spoken].

No two users are the same, Accessibility features help you customize your device so it works well for YOU.  [Accessibility icon – transforms to smiling user].

Scene 2 

Accessibility features are particularly helpful for people with vision, hearing and other impairments [starts with a person with a cane, glasses, hearing aid].

But many of these features are useful for all users. [add diverse crowd, different skin colour, size, age etc].

If you have a hearing impairment, you might not hear your phone ring.

[phone shows incoming call]. 

But a flashing light or vibration can alert you to an incoming call or message. 

[phone flashes and vibrates, owner smiles and answers].

Other users will also find this useful, particularly in noisy environments 

[vibrates for construction worker; flashing light in nightclub/bar].

Scene 3

Locating Accessibility Features on your device is easy. SAM will help you. 

[Character with SAM across chest]. 


Settings…. [phone screen – zooms in on settings icon]

Accessibility…. [phone screen – zooms in on Accessibility icon]

Make your choice…. [phone screen – finger flicks down past Vision (unreadable text below), Physical, Hearing etc]

Features are grouped by type, like Vision, Physical and Motor, and Hearing. 

Let’s look at some Hearing features. [phone screen – zooms in on Hearing]

Scene 4 

To activate the flash light alert, SAM says:

Settings….Accessibility….Make your choice – Hearing

[SAM on phone, finger points to settings, then Accessibility, then Hearing]

Under Audio/Visual, you can turn on LED Flash for Alerts. 

[SAM’s finger points to audio/visual then LED Flash and turns on]

Vibration can help if you’re hearing or vision impaired, or, you simply don’t want to miss a call.

Settings….Accessibility…..Touch….. Vibration.

 [SAM’s finger points to accessibility then Touch then Vibration]

Scene 5

Subtitles and captions can help you process audio and video content. You might use these if you have a hearing impairment [close up of head with hearing aid],

 or if you want to understand content without sound [person sitting on train].

[SAM’s finger points to settings – Accessibility – Hearing – Subtitles and Captioning, then words appear on screen of video]

Scene 6

And don’t forget, if you use a hearing aid you can pair it with your device so sound goes directly through your hearing aid. You’ll find it much easier to hear.

There are plenty of other ways to customize your phone. The best way to learn about these is to explore the Accessibility area of your device. You may be surprised at what you can do.

We want everyone to enjoy their mobile phone. Including you.

(note: spoken in a plain/clear voice) 

For more information, you can book a skills building session with Telstra at

Learn about the types of accessibility features and how to set them up on your mobile or tablet

Scene 1 

Telstra is committed to helping all members of the community to stay connected. Technology is constantly improving to make this easier, whatever your circumstances. [diverse group of people happily using their phones and tablets]

Your mobile device includes a range of accessibility features to meet your individual needs. Many of these are designed for users with disabilities, but are also useful for the broader community.

Scene 2 

Smartphones are small enough to be carried in your pocket [phone being slipped into pocket], which means some people will find the screen hard to read [person struggling with the small screen/text]. 

Editing your screen display settings can help. You can change font style and size [show font enlarging], introduce greater contrast [show contrast increasing], and use bold and underline to highlight important text [show text going bold and then a link underlined].

SAM will help you remember how to find most of these. [Character with SAM across chest]. SETTINGS. ACCESSIBILITY. MAKE your choice.

Settings…. [phone screen – zooms in on settings icon]

Accessibility…. [phone screen – zooms in on Accessibility icon]

Make your choice…. [phone screen – finger flicks past Hearing (unreadable text below), Physical etc and settles on Vision]

Scene 3 

In the Vision or Visual Enhancements area you can choose your reading preferences. [person relaxing in armchair happily reading screen].

There’s even an option for filtering colours to suit different kinds of colour blindness. [close up of screen with changing colour filter]

Scene 4

Your device also has a VoiceOver or TalkBack feature that gives audible descriptions of what’s on your screen—from battery level

[“your battery is low/you have 5% battery”]……to who’s calling [“David is calling’]….. to which app your finger is on [finger on Weather app – speech bubble “Weather”] . 

When you touch the screen or drag your finger over it, VoiceOver speaks the name of the item your finger is on, including icons and text. [finger moves from Weather app to Music and speech bubble says “Music”]

To activate, just go to Settings [close up of settings] 

> Accessibility [show accessibility choice]

> VoiceOver or TalkBack? [VoiceOver/TalkBack]

Scene 5

If you find it difficult to read a screen or operate your device manually, you may like to use the virtual assistant. By setting up Siri – on Apple devices – or Google Assistant - on Android - you can simply talk to your phone to ask questions or issue instructions. [image of a personal assistant/butler type coming out of phone in thought bubble?]

You can ask for a weather forecast, the location of a shop, or create and send a text message, without touching your device. [person with speech bubble saying “Hey Siri, will it rain today?”]. This might be useful if you have a disability – or simply if your hands are full. [person holding a baby saying “Hey Google, call babysitter”].

You can turn on Siri in your settings (Settings then Siri & Search), or download the App for Google Assistant [close up of Google Assistant icon]

Scene 6

Accessibility features can address mobility  needs. For example, if particular gestures are difficult for you, you can pair a switch, joystick or mouse and use these to operate your device instead. [switch, joystick and mouse sitting beside phone and tablet], [indicate not just visual, maybe move from the “vision” to the “mobility screen” in settings] 

[person with phone/tablet in lap and hand on joystick].

There are many other ways to customize your phone. Most of these are found in the Accessibility section of your Settings. [settings icon and arrow to accessibility icon]. The best way to see what suits you is to test out the features yourself. [diverse group of people using phones?]

And you can always book a skills building session with Telstra at

We want everyone to enjoy their mobile phone. Including you.

All instructor aids

Introduction to QR codes

Introduction to email – Part 1

Introduction to Internet – Part 1

Introduction to Internet – Part 2

Introduction to online shopping – Part 1

Introduction to smartphones

Introduction to social media – Part 1

Introduction to tablets

Introduction to tablets: Android

Introduction to tablets: iPad

Introduction to cyber safety

Introduction to email – Part 2 


Introduction to email – Part 3


Introduction to Internet – Part 3


Introduction to NSW Seniors Card


Introduction to NSW Seniors Card – summary


Introduction to NSW Transport Apps


Introduction to NSW Transport Apps – summary


Introduction to social media – Part 2


Managing your digital assets


Managing your digital assets – summary


Sharing photos and other attachments online