Your new Upfront Mobile and Data plans have no excess data or call charges, no hidden fees and no lock-in contracts. So you’re in control of what you spend.
You’ll now pay for your Upfront services with our new payment method: AutoPay. It is a new form of direct debit. With AutoPay, each month on your payment date, we’ll debit the monthly cost of your service via your selected payment method (credit/debit card or bank account).
With AutoPay, you’ll no longer receive a bill. Instead, you’ll get a reminder 3 days before the payment is debited from your chosen account. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.
Using My Telstra, you can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts.
You'll get a notification 3 days before your AutoPay payment is due for your Upfront plan.
The AutoPay payment will align to your current monthly bill issue date or to an existing AutoPay payment date and cover you for the month ahead. You can view your digital receipt in the My Telstra app.
If you've added a device on a repayment plan, the first device payment was paid on the day you signed up.
Your ongoing monthly device payment will be charged on the same day as your monthly plan payment date, once your device has been received.
You'll receive a separate bill for any other Telstra services that are not on an Upfront plan, like an internet service or accessories.
During the switch, you'll make multiple payments in the first month. Rest assured - these payments are for different billing periods:
Download the My Telstra app to help you manage your account and services.
Your plan is month-to-month, with a no lock in contract. You can change plans once a month if you need to.
Alternatively, if you're not happy with these changes, you can cancel your service. Please note, if you are paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app.
Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions.
You can find more information about MessageBank on our support page.
No, you can't share data with those services. Data sharing is only available between services on Upfront Mobile and Data plans on the same account. This is because other mobile plans that aren't Upfront plans don't support data sharing.
Your international calling plan inclusion has changed. Our upfront plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.
You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on upfront plans.
Please note that if during the month you:
International Roaming won't be included in your new plan, instead, you'll only be able to roam in selected destinations by purchasing and activating an International Roaming Day Pass. You can activate an International Roaming Day Pass in the My Telstra app. You'll be charged once you start to use your service in those eligible destinations. Find out the destinations you can roam in and where international roaming is unavailable.
When roaming, your usage notification will be sent to your service via SMS for mobile services and email for data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.
Pay-as-you-go roaming is not available on upfront plans.
Currently, full payment must be made via direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
The AutoPay payment will be attempted on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra.
Your Upfront plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront plan will still be issued with a monthly bill.
You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.
You'll no longer be issued an itemised bill for services on an Upfront plan because your monthly plan charge is a set amount each month. You won't be charged extra for exceeding your monthly data allowance.
If this is your only service and we have advised that you will receive a refund, we'll issue you with a final bill and then send your refund via a cheque. If you have other post-paid services, you'll receive a bill, and the credit will be applied on the bill.
Yes, you can extend the next payment date for an Upfront plan or service. To do this:
You can only extend consecutive payments if you’ve paid the previous extension in full.
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