Upfront plan support

Your Telstra Upfront Plan explained

You've moved to one of our Upfront plans. Find out more about your Upfront plan here.

Upfront plan details

Your new Upfront Mobile and Data plans have no excess data or call charges, no hidden fees and no lock-in contracts. So you’re in control of what you spend.

Payments

The way you pay has changed

You’ll now pay for your Upfront services with our new payment method: AutoPay. It is a new form of direct debit. With AutoPay, each month on your payment date, we’ll debit the  monthly cost of your service via your selected payment method (credit/debit card or bank account).

With AutoPay, you’ll no longer receive a bill. Instead, you’ll get a reminder 3 days before the payment is debited from your chosen account. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.

Using My Telstra, you can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts.

  1. AutoPay reminder

  2. Your monthly plan payment

  3. Device repayments

  4. Recurring bill for other services

Diagram illustrating a woman looking at her mobile phone

Why am I making multiple payments?


During the switch, you'll make multiple payments in the first month. Rest assured - these payments are for different billing periods:

  • A payment for your old plan for the billing period that has just passed.
  • Your first AutoPay payment on the new upfront plan for the billing period for the month ahead.

Frequently asked questions

Learn more about Upfront plans

Download the My Telstra app to help you manage your account and services.  

  • Check your plan details
  • Check your monthly usage
  • Pay your bill
  • View upcoming or past payments
  • Manage your payment method details
  • Get help with an issue

Your plan is month-to-month, with a no lock in contract. You can change plans once a month if you need to.

Alternatively, if you're not happy with these changes, you can cancel your service. Please note, if you are paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app.

Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions. 

  1. Open the My Telstra app 
  2. Navigate to Services and select your service
  3. Tap the three dots in the top right-hand side
  4. Select Manage your MessageBank to make changes 
  5. Swipe the MessageBank toggle to off and then tap Update settings.

 

You can find more information about MessageBank on our support page.

No, you can't share data with those services. Data sharing is only available between services on Upfront Mobile and Data plans on the same account. This is because other mobile plans that aren't Upfront plans don't support data sharing.

Learn more about international calls

Our upfront plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.

You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on upfront plans.

Please note that if during the month you:

  • Increase your plan, your 30-minute allowance will be reset.
  • Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

Learn more about international roaming

International Roaming won't be included in your new plan, instead, you'll only be able to roam in selected destinations by purchasing and activating an International Roaming Day Pass. You can activate an International Roaming Day Pass in the My Telstra app. You'll be charged once you start to use your service in those eligible destinations. Find out the destinations you can roam in and where international roaming is unavailable.

When roaming, your usage notification will be sent to your service via SMS for mobile services and via email for your data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.

Pay-as-you-go roaming is not available on upfront plans.

Learn more about payments

Currently, full payment must be made via direct debit on your nominated AutoPay payment date.  

We're working on future options that will provide greater payment flexibility. 

The AutoPay payment will be attempted on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra.

Your Upfront plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront plan will still be issued with a monthly bill. 

You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.

You'll no longer be issued an itemised bill for services on an Upfront plan because your monthly plan charge is a set amount each month. You won't be charged extra for exceeding your monthly data allowance.

If this is your only service and we have advised that you will receive a refund, we'll issue you with a final bill and then send your refund via a cheque. If you have other post-paid services, you'll receive a bill, and the credit will be applied on the bill.

Yes, you can extend the next payment date for an Upfront plan or service. To do this:

  1. Sign into the My Telstra app and go to Payments;
  2. Select Manage your payments;
  3. Select Having trouble paying;
  4. Select Payment extension.

You can only extend consecutive payments if you’ve paid the previous extension in full.

Need Help?

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