What is Mobile Swap Assure?
If you signed up for a Mobile or Data Plan after 25 June 2019 Telstra no longer offers Mobile Lease plans and Mobile Swap Assure for purchase.
If you signed up before 25 June 2019:
Mobile Swap Assure allows you to replace your phone at any time regardless of damage when you pay the one off fee of $190 and take up a new 24-month eligible phone and mobile plan.
What are the replacement fees?
Mobile Swap Assure
Upgrade at any time (regardless of damage) when you enter a new 24 month eligible device and mobile plan
Return damaged device at the end of your Device Lease Contract
Can I take up Mobile Swap Assure at any time?
No, Mobile Swap Assure must be added on the same day that you purchase your plan.
Can I cancel Mobile Swap Assure at any time?
Yes. You can cancel Mobile Swap Assure at any time however, once it is removed, it can’t be added until you purchase a new 24-month eligible plan.
How do I replace my phone with Mobile Swap Assure?
When you replace your phone you will be required to take up a new 24-month eligible phone and service plan.
How many times can I use Mobile Swap Assure?
You can use Mobile Swap Assure twice within each 12 month period, starting on the purchase date of your eligible plan.
Do I need to replace my phone with the same one when I upgrade?
No, you can swap for any eligible phone listed.
What do I do with the phone at the end of the contract?
At the end of your lease contract you must return your phone to us. If it is damaged you will be charged a fee of $190, or you can make an offer to purchase the phone for Fair Market Value (this is advised at the time).
Important legal rights called Consumer Guarantees
For products you buy from us, you also have legal rights known as Consumer Guarantees. This includes a guarantee that those products will be fit for purpose, safe, durable, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost. Consumer guarantees apply regardless of any manufacturer’s warranty or Telstra policies and can apply even after the manufacturer’s warranty has ended.
You’re entitled to a solution if a product doesn’t meet a consumer guarantee. Where a product is faulty, the solution will depend on the type of fault and whether that fault is ‘major’. For more information about what constitutes a “major” fault, Consumer Guarantees and your return rights, please visit Faulty products – know your rights.
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