How do I set up call forwarding?

So you don’t miss any calls, you can use Call Forwarding to send your incoming calls to another number.

There are several flexible options to choose from including immediate call forwarding, busy call forwarding, no answer call forwarding and ‘Selected Callers’ call forwarding.

Call Forward Pricing

Standard call charges apply for all forwarded calls. Call forwarding standard feature (all calls) is free of monthly charges on most Telstra Home Phone® Plans

Call Forward Immediate

Any calls to your primary phone are immediately redirected to the number you choose.

How to use it

• To turn on Call Forward Immediate for all incoming calls: Pick up Phone * 2 1 Phone number # Phone Down
 
• To turn off Call Forward Immediate for all incoming calls: Pick up Phone # 2 1 # Phone Down
 
• To check if Call Forward Busy is on or off: 1 # Follow prompts or Pick up Phone * 2 1 Announcement # Phone Down

Call Forward Immediate is ready to use on your phone now. It overrides all other Telstra Voice features.

Call Forward Busy

If your phone is engaged when someone calls, they’ll be immediately forwarded to another number you’ve chosen.

How to use it

• To turn on Call Forward Busy for all incoming calls:
  Pick up Phone * 2 4 Phone number # Phone Down
 
• To turn off Call Forward Busy for all incoming calls:
  Pick up Phone # 2 4 # Phone Down
 
• To check if Call Forward Busy is on or off:
  1 # Follow prompts or Pick up Phone * 2 4 Announcement # Phone Down

Call Forward Busy is available to use on your phone now. Call charges apply for the calls you forward.

Call Forward No Answer

When there’s no one to answer your phone, you can get your calls sent on to another number. The default ‘no answer’ delay is 20 seconds or about seven rings. However, you can set any delay you want from five to 55 seconds.

How to use it

• To turn on Call Forward No Answer for all incoming calls:
  Pick up Phone * 6 1 Phone number # Phone Down
 
• To change the ‘time in seconds’ delay before calls forwarded:
  Pick up Phone * 6 1 Phone number * Time in seconds # Phone Down
 
• To turn off Call Forward No Answer for all incoming calls:
  Pick up Phone # 6 1 # Phone Down
 
• To check if Call Forward No Answer is on or off:
  Pick up Phone * # 6 1 # Announcement Phone Down
 
• Call Forward No Answer is ready to use on your phone now.

Call Forward Selected Callers

You can forward specific callers to another phone by creating a ‘Selected Callers List’ of up to 15 numbers.

How to use it

• To turn on Call Forward Selected Callers:
  Pick up Phone * 9 2 # Phone Down
 
• To turn off Call Forward Selected Callers:
  Pick up Phone # 9 2 # Phone Down
 
• To check if Call Forward Selected Callers is on or off:
  Pick up Phone * # 9 2 # Announcement Phone Down

How do I manage my Selected Callers List?

• To add a number to your ‘Selected Callers List’:
  Pick up Phone * 8 7 PIN * Announcement 4 * Announcement List position * Announcement Caller’s phone number * Announcement Forwarding destination phone number # Announcement Phone Down
 
• To check which number is in a particular position on your ‘Selected Callers List’:
  Pick up Phone * # 8 7 PIN * Announcement 4 * Announcement List position # Announcement Phone Down
 
• To remove a number from your ‘Selected Callers List’:
  Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 1 Announcement List position # Announcement Phone Down
 
• To clear your entire ‘Selected Callers List’:
  Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 2 Announcement 1 # Announcement Phone Down

Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia, but you need to activate your PIN on your home phone to use it. Call charges apply for forwarded calls.