Features & Settings

Showing 5 articles

• What should I do if my home phone on the nbn™ network isn’t working?

• Price changes to Telstra Directory Services and International Calls

• How do I disconnect my home phone?

• What do I need to know about my home phone on the nbn™ network? 

• How will my Telstra home phone work on the nbn™ network? 

• Why does my home phone dial tone sound different?

• What is our unlisted service option?

• How do I change my home phone number?

• Unwelcome calls

• How much will a Lead in cost me?

• How do I arrange a Lead in?

• Can I choose how my home phone is connected on the nbn™ network?

• What's the Telstra Tech Savvy Seniors program?

• Will my home phone work on the nbn™ network during a power failure?

• Do I need to change to the nbn™ network if I only have a home phone?

• What is a Lead-In and do I need one?

• How to use the block call feature of the Telstra Call Guardian 301

• How to set up call forwarding on your home phone

  Call Forwarding
  So you don’t miss any calls, you can use Call Forwarding to send your incoming calls to be received on another number. There are several flexible options to choose from including immediate call forwarding, busy call forwarding, no answer call forwarding and selected callers call forwarding.

  Call Forward Pricing
  Standard call charges apply for all forwarded calls. Call forwarding standard feature (all calls) is free of monthly charges on most Telstra Home Phone® Plans

  
  Call Forward Immediate
  Any calls to your primary phone are immediately redirected to the number you choose.

  How to use it

  • To turn on Call Forward Immediate for all incoming calls: Pick up Phone * 2 1 Phone number # Phone Down
  • To turn off Call Forward Immediate for all incoming calls: Pick up Phone # 2 1 # Phone Down
  • To check if Call Forward Busy is on or off: 1 # Follow prompts or Pick up Phone * 2 1 Announcement # Phone Down

  Call Forward Immediate is ready to use on your phone now. It overrides all other Telstra Voice features.
   

  Call Forward busy
  If your phone is engaged when someone calls, they’ll be immediately forwarded to another number you’ve chosen.

  How to use it

  • To turn on Call Forward Busy for all incoming calls:
    Pick up Phone * 2 4 Phone number # Phone Down
  • To turn off Call Forward Busy for all incoming calls:
    Pick up Phone # 2 4 # Phone Down
  • To check if Call Forward Busy is on or off:
    1 # Follow prompts or Pick up Phone * 2 4 Announcement # Phone Down

  Call Forward Busy is available to use on your phone now. Call charges apply for the calls you forward.

  
  Call Forward No Answer
  When there’s no one to answer your phone, you can get your calls sent on to another number. The default ‘no answer’ delay is 20 seconds or about seven rings. However, you can set any delay you want from five to 55 seconds.

  How to use it

  • To turn on Call Forward No Answer for all incoming calls:
    Pick up Phone * 6 1 Phone number # Phone Down
  • To change the ‘time in seconds’ delay before calls forwarded:
    Pick up Phone * 6 1 Phone number * Time in seconds # Phone Down
  • To turn off Call Forward No Answer for all incoming calls:
    Pick up Phone # 6 1 # Phone Down
  • To check if Call Forward No Answer is on or off:
    Pick up Phone * # 6 1 # Announcement Phone Down
  • Call Forward No Answer is ready to use on your phone now.

   

  Call Forward Selected Callers
  You can forward specific callers to another phone by creating a ‘Selected Callers List’ of up to 15 numbers.

  How to use it

  • To turn on Call Forward Selected Callers:
    Pick up Phone * 9 2 # Phone Down
  • To turn off Call Forward Selected Callers:
    Pick up Phone # 9 2 # Phone Down
  • To check if Call Forward Selected Callers is on or off:
    Pick up Phone * # 9 2 # Announcement Phone Down

  
  How do I manage my Selected Callers List?

  • To add a number to your ‘Selected Callers List’:
    Pick up Phone * 8 7 PIN * Announcement 4 * Announcement List position * Announcement Caller’s phone number * Announcement Forwarding destination phone number # Announcement Phone Down
  • To check which number is in a particular position on your ‘Selected Callers List’:
    Pick up Phone * # 8 7 PIN * Announcement 4 * Announcement List position # Announcement Phone Down
  • To remove a number from your ‘Selected Callers List’:
    Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 1 Announcement List position # Announcement Phone Down
  • To clear your entire ‘Selected Callers List’:
    Pick up Phone # 8 7 PIN * Announcement 4 * Announcement 2 Announcement 1 # Announcement Phone Down

  Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia, but you need to activate your PIN on your home phone to use it. Call charges apply for forwarded calls.

   

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• What do I do if my home phone isn’t working?

• How do I move my home phone service to a new address?

• How do I set up MessageBank® or Telstra Home Messages 101 on my home phone?

• International calls from your Telstra home phone

• Return a rented home phone

• Local and National Calls

• Where can I find a user guide for my home phone?

• Connecting your T-Voice handset to your Telstra modem

• Register and link your T-Voice Handset to Telstra Gateway modem

• How do I change my home phone plan?

• How to install your T-Hub 2

• What is Priority Assistance?

• Price changes to consumer home phone plans

• Can I get a pensioner discount from Telstra?

• Unanswered call charges

• Using personal interim phone service

• What to do if your home phone service is interrupted

• How do I use the Telstra T-Voice® app?

• Call Waiting and Call Forward for Telstra T-Voice

• Set up Telstra T-Voice®

• Manage Telstra T-Voice App contacts

• Make internal calls using Telstra T-Voice® App

• Improve the voice quality when using the T-Voice® App

• T-Voice® 502 handset faults troubleshooting

• Setting up an additional handset for your Telstra Call Guardian 301 Home phone base

• List of Telstra T-Voice app Compatible devices

• International Calling Rates