Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Telstra-supplied modems send out a secure Wi-Fi signal, so that devices can only connect to it if they have your Wi-Fi pin or password.

What kind of Wi-Fi security does my modem use?

There are two main types of wireless encryption security: Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA). Telstra-supplied modems use WPA because it is more secure than WEP.

What if some of my devices can’t access my Wi-Fi connection?

Some older devices may not be able to access your Wi-Fi network using WPA encryption. In this case, you need you to change to WEP.

How do I change my modem’s Wi-Fi security?

  1. Go to the http://telstra.gateway/ and select ‘Wi-Fi’. If you’re using a Telstra Gateway Frontier®/Telstra Smart Modem™ go to http://mygateway/
  2. Open the ‘Security Mode’ drop down menu
  3. Select ‘WEP’, and apply the change.

Good to know:





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us