Telstra-supplied modems send out a secure Wi-Fi signal, so that devices can only connect to it if they have your Wi-Fi pin or password.
What kind of Wi-Fi security does my modem use?
There are two main types of wireless encryption security: Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA). Telstra-supplied modems use WPA because it is more secure than WEP.
What if some of my devices can’t access my Wi-Fi connection?
Some older devices may not be able to access your Wi-Fi network using WPA encryption. In this case, you need you to change to WEP.
How do I change my modem’s Wi-Fi security?
- Go to the http://telstra.gateway/ and select ‘Wi-Fi’. If you’re using a Telstra Gateway Frontier®/Telstra Smart Modem™ go to http://mygateway/
- Open the ‘Security Mode’ drop down menu
- Select ‘WEP’, and apply the change.
Good to know:
- If you remove the password to your Wi-Fi this will remove your network security and unsecure your Wi-Fi signal.
- If you’re having trouble, get help accessing and changing settings on your Telstra supplied modem.
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