Telstra Smart Wi-Fi™ Booster
Do I have to be a Telstra internet customer to buy the Telstra Smart Wi-Fi Booster?
Yes, the Telstra Smart Wi-Fi Booster is only available for Telstra customers on month-to-month nbn plans.
Will the Telstra Wi-Fi Booster work with a non-Telstra modem?
No, Telstra Smart Wi-Fi Boosters are exclusive to Telstra Broadband customers and are only compatible with our Telstra modems.
Will the Wi-Fi Booster have a different network name from the Smart Modem?
No, once your Telstra Smart Wi-Fi Booster has paired, it will have the same network name and password as your Telstra Smart Modem.
Will the Wi-Fi Booster work with all technology types (e.g. ADSL, Cable, nbn)?
The Telstra Smart Wi-Fi Booster works on all nbn connections, apart from Fixed Wireless. You also need a Telstra Smart Modem Gen 2 or Gen 1.1 for the Booster to sync with. The Smart Wi-Fi Booster is not designed to work on ADSL or cable connections.
Will the Wi-Fi Booster work in my backyard?
The Telstra Smart Wi-Fi Booster gives wall to wall Wi-Fi inside the home and does not guarantee coverage outside your home.
What if I don't have a Telstra Smart Modem Gen 2 or 1.1?
You'll need to upgrade to a Telstra Smart Modem Gen 2 to boost your Wi-Fi coverage with the new Telstra Smart Wi-Fi Booster.
Do I get a free Telstra Smart Modem if my current Modem doesn't work with the Wi-Fi Booster?
Yes, if you don't have a Smart Modem 1.1 or 2.0 then you'll receive a $0 upgrade to the Telstra Smart Modem Gen 2 when you add the Wi-Fi Booster Guarantee to your plan.
How do I set up my Wi-Fi Booster?
Please visit the Wi-Fi Booster setup guide for detailed instructions here.
What is the maximum number of Wi-Fi Boosters I can use with my modem?
You can have up to four Telstra Smart Wi-Fi Boosters connected to your Telstra Smart Modem. If we're unable to ensure you have wall to wall Wi-Fi with one Telstra Smart Wi-Fi Booster, then we may send you additional Wi-Fi Boosters at no additional cost.
If I have one Wi-Fi Booster and it does not meet my Wi-Fi Coverage needs, how do I claim another one?
If you're not happy with your Wi-Fi coverage, we'll work with you to ensure your coverage reaches every room. This may include:
- online support though Smart Troubleshooting
- over the phone support
- remote network speed tests,
- an in-home visit from a Telstra technician.
We may also send you up to three additional Smart Wi-Fi Boosters, at no additional cost.
How do I get the Wi-Fi Guarantee?
The Wi-Fi Guarantee is included when you add a Telstra Smart Wi-Fi Booster to any Telstra nbn plan.
To be eligible for the guarantee you must:
- be on a Telstra nbn plan (excluding Fixed Wireless) or be able to switch to the nbn with Telstra (excluding Fixed Wireless)
- have a Telstra Smart Modem 1.1 or 2.0, or agree to upgrade to a Telstra Smart Modem 1.1 or 2.0
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