How do I set up my devices on Telstra Velocity?

If you have any existing devices that use the telephone wall sockets, such as a fax, medical-alert service, or EFTPOS machine, please inform us when placing your order as you will need to determine whether they are compatible with the nbn™ network.


Getting set up and connected

1. Connect your modem

Firstly, unplug any existing modems, telephones and other devices that use the telephone wall sockets.

Good to know: for the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

a. Locate the cord with the RED plug already connected to the Telstra Smart Modem with the YELLOW plug on the end.

b. Insert the YELLOW end into the YELLOW port on the nbn Connection Box (or Telstra Connection Box if you’re a Velocity customer) and ensure the box is switched on.

c. If you’re a Fibre To the Premises (FTTP) or Fixed Wireless customer an email/ SMS will be sent to indicate which UNI-D port to use.


2. Turn on your modem

a. The POWER cord is already connected to the Telstra Smart Modem so plug the adaptor into the wall and ensure the power is on.

b. The Telstra Smart Modem will now turn on. When the front light indicator has turned blue or green, you’re good to go. This may take a few minutes.


Please refer to the diagram below:

3. Connect your device via Wi-Fi

On the device, select the Wi-Fi name printed on your Wi-Fi fridge magnet and enter the password provided.

For more information on connecting via Wi-Fi - follow our Connecting to a Wireless (Wi-Fi) network guide.

Good to know: Keep your Wi-Fi name and password details somewhere handy like the fridge.


4. Connect your device via cable

To connect via a cable, insert the YELLOW LAN plug into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

For more information on connecting via cable Connect with Ethernet cables, follow our Connecting to a Wired (Ethernet) connection guide.


5. Connect your home phone

Plug your existing corded home phone into the GREEN port*. When the PHONE light is on, you’ll be able to make and receive calls, as long as the modem is on.

*Please note: if you’re on the nbn™ Fixed Wireless and moving your phone to the nbn, plug in your existing phone to the GREEN port. If you’re not moving your phone onto the nbn then leave your phone plugged into the wall socket.


Your modem should look like this:


Troubleshooting tips:

If you’re having trouble connecting your modem, make sure the cabling and power supply are connected correctly.

Try restarting your modem by turning it off. Wait at least 2 minutes before turning it back on.




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