Connecting your phone and internet to Fibre to the Premises (FTTP)

Things you need to know

During the setup of your new nbn connection, you will temporarily lose access to your existing services –including your internet, telephones and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during setup, such as a charged mobile phone.

To ensure a smooth installation:

Disconnect any telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.

If you wish to connect your home phones in different areas of the house, existing phone sockets will need to be rewired to work on the nbn.

  • You can organise this with a qualified electrician, or
  • You can use a wireless handset that connects to a back to base hub plugged in to the modem.

If you have an older style telephone socket, you’ll need to purchase an adapter. These can be found at most hardware or electronics stores.

 

Let's get started

Do you have any of the following alarms?

Illustration of Monitored Fire AlarmIllustration of Medical Alert ServiceIllustration of Back-to-Base Security AlarmIllustration of Emergency Lift Phone
 

If yes, stop: Contact your device provider to check that it will work on your new nbn™ service. Register these devices with nbn by calling 1800 227 300 or visiting nbn device compatibility page.

These are the parts you need 

Image of a list of parts you need.

 

Before you begin 

Make sure you've disconnected all devices such as phones, modems (including ADSL filters) and fax machines from your telephone wall sockets.

After you've switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

Important: During setup, you’ll temporarily lose access to your existing internet, telephones and medical, fire, security and alarms services.

It’s important you have an alternative form of communication handy during setup, such as a charged mobile phone. 

 

Plug in and connect your new setup

 

  1. Connect the nbn Connection Box to your Telstra Smart Modem™


    Your nbn Connection Box will look like this unit. It will either be attached to the wall or as a standalone unit.
    Image of nbn Connection Box.

    Locate the yellow UNI-D1 port. 

    Image of the yellow UNI-D1 port.

    Use the cord with the RED and YELOW plugs.

    Insert the YELLOW end into the YELLOW port on the nbn Connection Box and ensure the box is switched on.

    Insert the RED plug into the RED port on the Telstra Smart Modem.

     

     

  2. Plug your Telstra Smart Modem™ into the power outlet

    Important: For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on.

    When the front light indicator has turned green, you’re good to go.

     

    Illustration of front light indicator
    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.  



  3. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://mymodem or http://192.168.0.1. The username is admin and the password is Telstra.

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.
     

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends. Insert one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

  4.  

  5. Connect your home phone (if required)

     

    Use the cable with GREY ends. Insert one end into your Smart Modem, and the other end into your home phone.

    Remember, you must always have the modem switched on to make and receive calls.

    Important: To connect your home phone in a different area of the house, existing phone sockets will need to be rewired to work on the NBN.


Image of front light indicator

If the ‘Mobile Signal’ strength indicator light is red, you are receiving a weak mobile network signal. To remedy this, please elevate the modem and make sure it’s not placed near items like fridges, fish tanks or microwaves that could interfere with the Wi-Fi signal.

When you’re in mobile backup mode, you may receive notifications from us via SMS or email.


If the lights on the nbn Connection Box or the Optional Power Supply with Battery Backup are RED, switch off the power to the Connection Box, wait a few seconds, then switch back on.

If the lights still show red, please contact us.


Image of lights on the nbn Connection Box.


Most often, your nbn service will be connected using UNI-D port 1. But if you’re not able to get your service working, try connecting your Telstra Smart Modem to UNI-D 2 - 4 ports.

Allow about 60 seconds to see if the new port is active.

How to set up your Telstra Smart Modem for nbn – FTTP and FW


Troubleshooting


  • Try switching off your modem or device and turning it back on, then wait a few minutes. You’ll be amazed at how many problems this can solve.

  • Make sure your modem is elevated and not placed near items like fridges, fish tanks or microwaves, that can interfere with your Wi-Fi. Find more about internet speeds.


  • Place your modem well above the floor, away from thick walls and solid objects and, if possible, move it to a central point in your home.
  • You can use Telstra’s Home Dashboard App to check your Wi-Fi performance in and around your home or office.
  • You can also use the Telstra Home Dashboard App to set up your Smart Wi-Fi Booster and enhance your Wi-Fi experience. You’ll find more on Wi-Fi boosters here


Further Support

 

 

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