Connecting your phone and internet to Fibre to the Premises (FTTP)
Do you have any of the following alarms?
Contact your device provider to check that it will work on your new nbn™ service. Register these devices with nbn by calling 1800 227 300 or visiting nbn device compatibility page.
These are the parts you need
Before you begin
Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you’ve switched to the nbn, these sockets will no longer work.
During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms. It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.
Identify your nbn Connection Box
Your nbn Connection Box will look like this unit and will either be attached to the wall or as a standalone unit. Locate the port, make sure the power is switched on and continue on to the set up steps.
Remove the cover to locate the yellow UNI-D1 port on the underside of the nbn Connection Box.
What do the lights mean on the nbn FTTP Connection Box?
If the following lights on the nbn Connection Box or Optional Power Supply with Battery Backup unit are red, you may need to contact us for assistance. Before you do, we recommend that you switch the power to the connection box off, wait a few seconds and then switch the power back on. If the lights are still showing as red, please contact 133 933.
Is your equipment plugged in to the right UNI-D port on the nbn Connection Box?
Most often, your nbn service will be connected using UNI-D port 1 but if you’re not able to get your service working, try connecting your Telstra Smart Modem™ to UNI-D 2 - 4 ports. Allow about 60 seconds to see if the new port is active.
If your nbn service still does not work, please contact 133 933.
Set up steps
- Connect the nbn Connection box to your Telstra Smart Modem™
Locate the cord with the RED and YELOW plugs. Insert the RED plug into the RED port on the Telstra Smart Modem. Insert the YELLOW end into the YELLOW port on the nbn Connection Box and ensure the box is switched on.
For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.
- Plug your Telstra Smart Modem™ into the power outlet
The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.
- Connect your devices
Via Ethernet cable
Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device's network port.
Search for the Wi-Fi name and enter the password show on fridge magnet provided with your Smart Modem.
- Connect your home phone
Use the cable with GREY ends, inserting one end into your Smart Modem and the other end into your home phone. Check your Smart Modem, and when the PHONE light is on, you’ll be able to make and receive calls. Remember you must always have the modem switched on to make and receive calls.
Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your device will just automatically connect and you won’t have to go around the house reconnecting everything.
To update your Wi-Fi details, connect to you home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.
To connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the nbn. You can organise this with a qualified electrician or you can use a wireless handset that connects back to a base hub plugged in to the modem. Visit our Home Phone page for options, including Telstra Voice Extender™.
Oh No! Something went wrong?
- Switch it off and back on and then wait a few minutes, you would be amazed how many times this can sort a problem out.
- Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. Like your mobile phone, your Telstra Smart Modem needs good 4G reception to work in backup mode.
- Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc. that can interfere with your Wi-Fi.
A great guide about internet speeds can be found at telstra.com.au/broadband/nbn/nbn-speeds-explained
Still having issues?
Try our online troubleshooting tool.
If you are still stuck then we are more than happy to help, visit our support section.
For Telstra Smart Modem™ FAQ or more information on connecting your cordless (DECT) handset, please visit our Smart Modem page.
If you require more assistance, please call 133 933 (English).
Still need to get in touch