Connecting your phone and internet to nbn™ Hybrid Fibre Coaxial (HFC)

Things you need to know

During the setup of your new nbn connection, you will temporarily lose access to your existing services –including your internet, telephones and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during setup, such as a charged mobile phone.

To ensure a smooth installation:

Disconnect any telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.

If you wish to connect your home phones in different areas of the house, existing phone sockets will need to be rewired to work on the nbn.

  • You can organise this with a qualified electrician, or
  • You can use a wireless handset that connects to a back to base hub plugged in to the modem.

 

What’s your current set up?

Got a My Foxtel box plugged into your cable outlet? 

Follow the set up your cable internet through an existing Foxtel outlet guide.

Already connected to nbn?

Follow the set up an existing nbn connection guide.  

Download a copy of the Already Connected setup guide 

Connecting your premises to the nbn for the first time?

Now follow the set up a new cable internet connection guide.

Download a copy of the new cable connection setup guide

 

Let's get started

Do you have any of the following alarms?

Illustration of Monitored Fire AlarmIllustration of Medical Alert ServiceIllustration of Back-to-Base Security AlarmIllustration of Emergency Lift Phone
 

If yes, stop: Contact your device provider to check that it will work on your new nbn™ service. Register these devices with nbn by calling 1800 227 300 or visiting nbn device compatibility page.

These are the parts you need

Image of a list of parts you need.

Before you begin 

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets.

After you’ve switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

Important: During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.

 

Plug in and connect your new setup

Set up Cable internet
through the existing Foxtel outlet.



  1. Connect the coaxial splitter to the cable port



    First, locate your Foxtel set-top box and follow the lead to the wall.

    Follow the lead from your Foxtel set-top box to the wall.

     

    Unscrew the cable in an anti-clockwise direction. If it’s hard to access the cable wall outlet, unscrew the cable at the back of the set-top box instead.

    If the cable is too tight, use an appropriately sized spanner to loosen the connection.

    Screw the shorter WHITE coaxial cable with GREY ends into the end of the coaxial splitter that has only one connector. Screw the other end of the cable into the cable outlet in the wall.

  2. Take the cable connected to your Foxtel set-top box and screw it into one of the two remaining ports on the coaxial splitter.

    Check that your Foxtel service works to ensure you have installed the splitter correctly.

     

  3. Screw the Telstra Cable Adaptor into the coaxial splitter

    Screw the longer WHITE coaxial cable with GREY ends into the back of the Telstra Cable Adaptor. Screw the other end into the spare port on the coaxial splitter.

     

  4. Plug the nbn Connection Box into a power outlet

    Plug the BLACK power adaptor into the back of the nbn Connection Box.

    Plug the other end into a nearby power outlet and switch it on.
     

    Important: Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.



    Image of the front light indicator.

    If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

    If they are all secure, turn off the power to the nbn Connection Box, wait 10 seconds, then turn the power on again.

    Important: On first use, your nbn Connection Box may take up to 10 minutes to start up. 

     

  5. Connect the nbn Connection Box to your Telstra Smart Modem™

    Helpful tip: For the best coverage, place the modem in an open, elevated area.

    • Locate the cord with the RED ends. Insert the RED port into the Telstra Smart Modem.
    • Insert the other end into the RED port on the nbn Connection Box and ensure the box is switched on.
  6.  

  7. Plug your Telstra Smart Modem™ into the power outlet
  8. The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on.

    When the front light indicator has turned green, you’re good to go.

    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.  

    Image of the front light indicator.

     

  9. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://mymodem or http://192.168.0.1. The username is admin and the password is Telstra.
       

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.
     

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends. Insert one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

  10.  

  11. Connect your home phone (if required)

     

    Use the cable with GREY ends. Insert one end into your Smart Modem, and the other end into your home phone.

    Remember, you must always have the modem switched on to make and receive calls.
     

    Important: To connect your home phone in a different area of the house, existing phone sockets will need to be rewired to work on the NBN.

    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to a base hub plugged in to the modem. 
       

    If you need more help, visit our Support article How to connect a DECT handset to my Telstra Smart Modem.


These are the parts you need

Image of a list of parts you need.

Before you begin 

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets.

After you’ve switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

Important: During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.

 

Plug in and connect your new setup

Set up Cable internet
through the existing Foxtel outlet.



  1. Connect the nbn Connection Box to your Telstra Smart Modem™

    Locate your nbn Connection Box.

    If it is not already plugged into the wall and the nbn Connection Box:

    • Plug the BLACK adaptor into the back of the nbn Connection Box. Plug the other end into a nearby power outlet and switch it on
    • Screw the WHITE coaxial cable with GREY ends into the back of the nbn Connection Box. Screw the other end into the cable port

    If it is already plugged into the wall and the nbn Connection Box: 

    • Locate the cord with the RED and YELOW plugs. Insert the RED plug into the RED port on the Telstra Smart Modem.
    • Insert the YELLOW end into the YELLOW port on the nbn Connection Box (and ensure the box is switched on)

    Image of the front light indicator.

    During the start-up sequence, the nbn Connection Box lights will flash. Once they become solid green, the service is ready.

    If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

    If they are all secure, turn off the power to the nbn Connection Box, wait 10 seconds,  then turn the power on again.

    Important: On first use, your nbn Connection Box may take up to 10 minutes to start up. 

  2.  

  3. Plug your Telstra Smart Modem™ into the power outlet

  4. The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on.

    When the front light indicator has turned green, you’re good to go.

    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.  

    Image showing solid green light on the front of the modem.

     

  5. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://mymodem or http://192.168.0.1. The username is admin and the password is Telstra.
       

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.
     

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends. Insert one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

  6.  

  7. Connect your home phone (if required)

     

    Use the cable with GREY ends. Insert one end into your Smart Modem, and the other end into your home phone.

    Remember, you must always have the modem switched on to make and receive calls.
     

    Important: To connect your home phone in a different area of the house, existing phone sockets will need to be rewired to work on the NBN.

    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to a base hub plugged in to the modem. 
       

    If you need more help, visit our Support article How to connect a DECT handset to my Telstra Smart Modem.


 

These are the parts you need

Image of a list of parts you need.

Before you begin 

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets.

After you’ve switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

Important: During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.

 

Plug in and connect your new setup

Set up Cable internet
through the existing Foxtel outlet.



  1. Plug the nbn™ Connection Box into a cable port


    Locate your nbn Connection Box.

    nbn Connection Box

     

    Screw the WHITE coaxial cable with GREY ends into the back of the nbn Connection Box.

    Locate your cable wall outlet. Cable wall outlets look like this:

    Image of cable outlet  Image of free-to-air TV port

    Screw the other end of the WHITE coaxial cable into the cable wall outlet. 

    Note: Your free-to-air TV port also looks like a cable wall outlet, so if you have trouble connecting after you’ve completed the setup, try plugging into another port.

     

  2. Plug the nbn™ Connection Box into a power outlet

    Plug the BLACK power adaptor into the back of the nbn Connection Box.

    Plug the other end into a nearby power outlet and switch it on.
     

    Important: Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.



    Image of the front light indicator.

    If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

    If they are all secure, turn off the power to the nbn Connection Box, wait 10 seconds, then turn the power on again.

    Important: On first use, your nbn Connection Box may take up to 10 minutes to start up. 

     

  3. Connect the nbn Connection Box to your Telstra Smart Modem™

    Helpful tip: For the best coverage, place the modem in an open, elevated area.

    • Locate the cord with the RED ends. Insert the RED port into the Telstra Smart Modem.
    • Insert the other end into the RED port on the nbn Connection Box and ensure the box is switched on.
  4.  

  5. Plug your Telstra Smart Modem™ into the power outlet
  6. The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on.

    When the front light indicator has turned green, you’re good to go.

    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.  

    Image of the front light indicator.

     

  7. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://mymodem or http://192.168.0.1. The username is admin and the password is Telstra.
       

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.
     

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends. Insert one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

  8.  

  9. Connect your home phone 


    Plug your existing phone cable into the Telstra Smart Modem’s green socket.

    Use the cable with GREY ends. Insert one end into your Smart Modem, and the other end into your home phone.

    Remember you must always have the modem switched on to make and receive calls.
     

    Important: To connect your home phone in a different area of the house, existing phone sockets will need to be rewired to work on the NBN.

    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to a base hub plugged in to the modem. 
       

    If you need more help, visit our Support article How to connect a DECT handset to my Telstra Smart Modem.


Image of front light indicator

If the ‘Mobile Signal’ strength indicator light is red, you are receiving a weak mobile network signal. To remedy this, please elevate the modem and make sure it’s not placed near items like fridges, fish tanks or microwaves that could interfere with the Wi-Fi signal.

When you’re in mobile backup mode, you may receive notifications from us via SMS or email.

How to self-install your nbn™ Connection Box and Telstra Smart Modem - HFC


Troubleshooting


Double check each end of the cable between the two devices to make sure it’s firmly connected to the yellow port.

Try switching both devices off. Then in the following order:

  1. Switch on the nbn Connection Box, and when the lights turn solid green,
  2. Switch on the Telstra Smart Modem.


Choose the most convenient location for your modem.

Consider

  • Which spot provides the best Wi-Fi coverage around your home?
  • Whether you want to connect devices using an Ethernet Cable.
  • Whether you have a home office and would like to connect your computers and other devices directly to the Telstra Smart Modem.


Further Support

 

 

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