Connecting your phone and internet to nbn™ Hybrid Fibre Coaxial (HFC)


Do you have any of the following alarms?

Illustration of Monitored Fire AlarmIllustration of Medical Alert ServiceIllustration of Back-to-Base Security AlarmIllustration of Emergency Lift Phone
 
If yes, stop

Contact your device provider to check that it will work on your new nbn™ service. Register these devices with nbn by calling 1800 227 300 or visiting nbn device compatibility page.

 


These are the parts you need

Illustration of parts you need

 

 

Before you begin

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from all telephone wall sockets. After you’ve switched to the nbn, these sockets will no longer work.

illustration of unpluging all devices
from your phone sockets



Image of an important signDuring setup of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms. It’s important you have an alternate form of communication handy during setup, such as a charged mobile phone.

 

What’s your current set up?

Your premises are already connected to nbn:

Locate your nbn connection box.

Your nbn Connection Box will look like the unit below and will either be attached to the wall or as a standalone unit. Locate the port, make sure the power is switched on and continue on to the set up steps.

Image a connection box         Image the yellow port

Locate the yellow port on the back of the nbn Connection Box.

You should then follow these instructions on Set up steps – existing nbn Connection Box to get connected.
 

You’re connecting your premises to the nbn for the first time:

Locate your cable outlet to identify your existing set up and follow the steps to get started.

If you have several cable outlets, use the one that provides the most convenient location for your modem.

Your cable outlet will look like these. Your free-to-air TV port will look similar to a cable wall outlet, so if you’re having trouble, try another port.

Image of cable outlet  Image of free-to-air TV port

If you don’t have Foxtel currently plugged into your cable outlet, follow these instructions on Set up steps – existing cable wall outlet.

If you currently have a My Foxtel box plugged into your cable outlet, follow the instructions on Set up steps – Cable Internet through an existing Foxtel outlet.


Image of an important signWhat do the lights mean on the nbn HFC Connection Box?
Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.

Illustration of front light indicator

If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

If they are, try turning off the power to the nbn Connection Box, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please contact 133 933.

 

Set up steps

Illustration of setting up my
nbn™ Connection Box

 

  1. Connect the nbn Connection box to your Telstra Smart Modem™


    Helpful tip! For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Locate the cord with the RED and YELOW plugs.  Insert the RED plug into the RED port on the Telstra Smart Modem. Insert the YELLOW end into the YELLOW port on the nbn Connection Box and ensure the box is switched on.

     

  2. Plug your Telstra Smart Modem™ into the power outlet


    The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.

    Illustration of front light indicator

     

  3. Connect your devices


    Via Ethernet cable

    Use the LAN cable with two yellow ends, inserting one end into any yellow port on the Telstra Smart Modem. Insert the other end into your device’s network port.

    Via Wi-Fi

    Search for the Wi-Fi name and enter the password shown on the fridge magnet provided with your Smart Modem.

    Image of an important signDid you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your devices will just automatically connect and you won’t have to go around the house reconnecting everything.

     

    To update your Wi-Fi details, connect to your home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked ‘Wi-Fi’. Don’t forget to click ‘Save’ once you have made your changes.

     

  4. Connect your home phone


    If you have a voice service, you need to plug your phone into the green socket on the Telstra Smart Modem or your voice service will no longer work. It cannot remain connected to your wall socket once your new Telstra Smart Modem is connected to the nbn.


    Use the cable with GREY ends, inserting one end into your Smart Modem and the other end into your home phone. Check your Smart Modem, and when the PHONE light is on, you’ll be able to make and receive calls. Remember you must always have the modem switched on to make and receive calls.
     

    Image of an important signTo connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the NBN. You can organise this with a qualified electrician or you can use a wireless handset that connects back to a base hub plugged in to the modem. Visit our Home Phone page for options, including Telstra Voice Extender™.

     

Illustration of setting up my
nbn™ Connection Box

 

  1. Plug the nbn™ Connection Box into a cable port


    First, you’ll need to find the right cable port in your house.

    Screw the WHITE coaxial cable with GREY ends into the back of the nbn Connection Box. Screw the other end into the cable port. 

     

  2. Plug the nbn™ Connection Box into a power outlet


    Plug the BLACK power adaptor into the back of the nbn Connection Box. Plug the other end into a nearby power outlet and switch it on.
     

    Image of an important signWhat do the lights mean on the nbn HFC Connection Box?
    Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.

    Illustration of front light indicator


    If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

    If they are, try turning off the power to the nbn Connection Box, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please contact 133 933.

     

  3. Connect the nbn™ Connection Box to your Telstra Smart Modem™


    Helpful tip: For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Locate the cord with the RED ends, insert the cable into the RED port on the Telstra Smart Modem. Insert the other end into the RED port on the Telstra Cable Adaptor and ensure the box is switched on.
     

  4. Plug your Telstra Smart Modem™ into the power outlet


    The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.

    Illustration of front light indicator


  5. Connect your devices

    Via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

    Via Wi-Fi

    Search for the Wi-Fi name and enter the password shown on the fridge magnet provided with your Smart Modem.

    Image of an important signDid you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your devices will just automatically connect and you won’t have to go around the house reconnecting everything.

     

    To update your Wi-Fi details, connect to your home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked ‘Wi-Fi’. Don’t forget to click ‘Save’ once you have made your changes.

     

  6. Connect your home phone


    If you have a voice service, you need to plug your phone into the green socket on the Telstra Smart Modem or your voice service will no longer work. It cannot remain connected to your wall socket once your new Telstra Smart Modem is connected to the nbn.


    Use the cable with GREY ends, inserting one end into your Smart Modem and the other end into your home phone. Check your Smart Modem, and when the PHONE light is on, you’ll be able to make and receive calls. Remember you must always have the modem switched on to make and receive calls.
     

    Image of an important signTo connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the NBN. You can organise this with a qualified electrician or you can use a wireless handset that connects back to a base hub plugged in to the modem. Visit our Home Phone page for options, including Telstra Voice Extender™.

     

Illustration of setting up my
nbn Connection Box through a Foxtel outlet

 

  1. Connect the coaxial splitter to the cable port


    First, you’ll need to locate your Foxtel set-top box. 

    Follow the lead from your Foxtel set-top box to the wall.

     

    Follow the lead from your Foxtel set-top box to the wall. Unscrew the cable in an anti-clockwise direction. If it is hard to access the cable wall outlet, you can unscrew the cable at the back of the set-top box instead.


    If cable is too tight, use an appropriately sized spanner to loosen the connection.

     

     



    Screw the shorter WHITE coaxial cable with GREY ends into end of the coaxial splitter that has only one connector. Screw the other end of the cable into the cable port in the wall. 

    Take the cable connected to your Foxtel set-top box and screw it into one of the two remaining ports on the coaxial splitter. Check that your Foxtel service works to ensure you have installed the splitter correctly.

     

  2. Screw the nbn Connection Box into the coaxial splitter


    Screw the longer WHITE coaxial cable with GREY ends into the back of the nbn Connection Box. Screw the other end into spare port on the coaxial splitter.

     

  3. Plug the nbn Connection Box into a power outlet


    Plug the BLACK power adaptor into the back of the nbn Connection Box. Plug the other end into a nearby power outlet and switch it on.

    Image of an important signWhat do the lights mean on the nbn HFC Connection Box?
    Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.

    Illustration of front light indicator


    If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall.

    If they are, try turning off the power to the nbn Connection Box, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please contact 133 933.

     

  4. Connect the nbn™ Connection Box to your Telstra Smart Modem™


    Helpful tip: For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Locate the cord with the RED ends, insert the cable into the RED port on the Telstra Smart Modem. Insert the other end into the RED port on the nbn Connection Box and ensure the box is switched on.
     

  5. Plug your Telstra Smart Modem™ into the power outlet


    The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.

    Illustration of front light indicator

  6. Connect your devices


    Via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

    Via Wi-Fi

    Search for the Wi-Fi name and enter the password shown on the fridge magnet provided with your Smart Modem.

    Image of an important signDid you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your devices will just automatically connect and you won’t have to go around the house reconnecting everything.

     

    To update your Wi-Fi details, connect to your home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked ‘Wi-Fi’. Don’t forget to click ‘Save’ once you have made your changes.

     

  7. Connect your home phone


    If you have a voice service, you need to plug your phone into the green socket on the Telstra Smart Modem or your voice service will no longer work. It cannot remain connected to your wall socket once your new Telstra Smart Modem is connected to the nbn.


    Use the cable with GREY ends, inserting one end into your Smart Modem and the other end into your home phone. Check your Smart Modem, and when the PHONE light is on, you’ll be able to make and receive calls. Remember you must always have the modem switched on to make and receive calls.
     

    Image of an important signTo connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the NBN. You can organise this with a qualified electrician or you can use a wireless handset that connects back to a base hub plugged in to the modem. Visit our Home Phone page for options, including Telstra Voice Extender™.

     

I’ve finished setting up, the lights on the nbn Connection Box are green and solid but the light on the Telstra Smart Modem is blue.

Double check each end of the cable between the two devices to make sure it’s firmly connected to the yellow port.

Try switching both devices off and switching them on again in the following order. Switch on the nbn Connection Box and when the lights are green and solid, switch on the Telstra Smart Modem.

If the light on the front of the Telstra Smart Modem remains blue, please call us for help on 1800 834 273.


Oh No! Something went wrong?

  1. Switch it off and back on and then wait a few minutes, you would be amazed how many times this can sort a problem out.

  2. Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. Like your mobile phone, your Telstra Smart Modem needs good 4G reception to work in backup mode.

  3. Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc. that can interfere with your Wi-Fi. 

A great guide about internet speeds can be found at telstra.com.au/broadband/nbn/nbn-speeds-explained

 

Still having issues?


  Try our online troubleshooting tool.

  If you are still stuck then we are more than happy to help, visit our support section.

  For Telstra Smart Modem™ FAQ or more information on connecting your cordless (DECT) handset, please visit our Smart Modem page.

  If you require more assistance, please call 133 933 (English).

Visit our Multilingual Support if you'd like to speak with us in your preferred language.

To recycle your old modem, visit recyclingnearyou.com.au/ewastescheme.

 

 

 

 

 

 

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