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• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Hybrid Fibre Coaxial nbn™ connections

• What happens when the nbn co technician comes to set up my nbn™ connection

• Home phone self-install instructions for FTTN/FTTB nbn™ connections

• Home phone self-install instructions for Fibre to the Premise nbn™ connections

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Fixed Wireless nbn^TM connections

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Telstra Air Wi-Fi Allowance for Mobility customers

• What to do if the home phone isn’t working on your nbn™ connection

• Self-Install instructions for FTTN/FTTB nbn™ connections

• Information about your cable internet usage meter

• What is the Telstra Air Free Wi-Fi Data Offer?

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

• How do I view my Telstra Pre-Paid Mobile Broadband usage?

• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

  Below general configuration and settings to help you manually install your BigPond services.

  Broadband ADSL

  Settings	Response
  ADSL Username	YourBigPond Username (i.e. username@bigpond.com)
  Password	Your BigPond password (i.e. Tiger8788)
  Encapsulation	PPPoA VCMUXPPPOE/LLC NOTE: We recommend using PPPoA/VC Mux as it tends to be (theoretically) a little faster for customers though both should work fine
  Authentication method	CHAPADSL1: G.DMT (This modulation will only allow speeds up to 8Mb/sADSL2+: Select ADSL2+ or Auto
  VPI (Virtual path identifier)	8
  VCI (Virtual channel identifier)	35
  ADSL & NBN	http://10.0.0.138/ (Only applies for BigPond supplied devices)
  Frontier Gateway (both ADSL, Cable & NBN)	http://192.168.0.1/ (Only applies for BigPond supplied devices)

  Email

  Settings	Response
  email address	Your BigPond Username (i.e. username@bigpond.com)
  email login name	Your BigPond Username (i.e. username@bigpond.com)
  Password	Your BigPond password (i.e. abc123)
  Incoming mail server (POP3, Port 110)	mail.bigpond.com
  Outgoing mail server (SMTP,Port 25)	mail.bigpond.com
  Webmail	Login to MyInbox

  ADSL and Cable DNS

  NSW	61.9.194.49	61.9.195.193
  VIC	61.9.133.193	61.9.134.49
  QLD	61.9.211.33	61.9.211.1
  TAS	61.9.188.33	61.9.134.49
  ACT	61.9.207.1	61.9.195.193
  SA/NT	61.9.226.33	61.9.194.49
  WA	61.9.242.33	61.9.226.33

  Wireless Settings

  The configuration settings should be pre-configured in the Connection Manager, except for your BigPond Username and Password.

  Settings	Response
  Username	Your BigPond Username (i.e. username@bigpond.com)
  Password	Your BigPond Password (i.e. abc123)
  APN	telstra.bigpond
  ADSL & NBN	http://10.0.0.138/ (Only applies for BigPond supplied devices)
  Cable	http://192.168.0.1/ (Only applies for BigPond supplied devices)
  Frontier Gateway (both ADSL, Cable & NBN)	http://192.168.0.1/ (Only applies for BigPond supplied devices)
  SIM PIN	There is no SIM PIN (by default)

  Additional Settings

  Settings	Response
  Account management	Login to MyInbox
  Dial-up access numbers (POP)	0198 308 888 (Residential)0198 308 308 (Business)
  News Server Address	news.bigpond.com
  BigPond News Group	bigpond.supportbigpond.userforum
  File Library	http://files.bigpond.com.

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