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• What is Telstra Platinum?

• Telstra Smart Wi-Fi™ Booster

• What is an Adequately Served Area?

• What’s a Lead-In and do I need one for my nbn^™ connection?

• Do I need to have a home phone service when I’m connected to the nbn™ network?

• Can I connect to the nbn™ network if I’m renting?

• What happens if I cancel my home broadband service?

• What will it cost me to connect to the nbn™ network?

• How much will a Lead-In trench cost me?

• How do I arrange a Lead-In on my property?

• How do I use my tracking number to find out when my parcel will arrive?

• When can I connect my Telstra modem?

• If I'm building a new home in an nbn™ network area, do I get it automatically?

• What is Telstra Velocity®?

• Why do I need two separate appointments to install a Telstra nbn service?

• Can I change my nbn™ technology to Fibre to the Premises?

• What are the Telstra Air^® signals my modem broadcasts?

• What is the nbn™ satisfaction guarantee?

• How do I cancel my home broadband?

• How do I disconnect my mobile or mobile broadband?

• What’s different about the Telstra Gateway Frontier®/Telstra Smart Modem™?

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will I get the nbn™ network in my area?

• What type of nbn™ connection do I have?

• Can I have my phone and internet with different providers on the nbn™ network?

• What is the difference between the nbn co and Telstra?

• How can I improve my nbn™ broadband speed?

• Do I need a new plan when I move to the nbn™ network?

• What can I do at home to improve my broadband connection?

• What happens when the nbn co technician comes to set up my connection?

• What do the lights on my nbn™ FTTP Connection Box mean?

• What do the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do the lights on my nbn™ HFC Connection Box mean?

• What factors outside my home could be slowing down my broadband?

• How do I set up my devices on the nbn™ HFC network?

• How do I set up my devices on an ADSL connection?

• How do I set up my devices on a Cable connection?

• Replacing your nbn™ battery

• How to connect devices to your Telstra Smart Modem™?

• How do I set up my devices on nbn™ Fixed Wireless?

• What is a Lead-In and do I need one?

• How do I trade-in my mobile or tablet?

• How do I access my modem settings?

• How do I set up my devices on nbn™ Fibre to the Node or Fibre to the Building?

• What is Telstra Air®?

• Can I use Telstra Air®?

• How do I buy a Telstra Air® Guest Pass?

• What is the difference between a Telstra Air Guest Pass and a Fon Guest Pass?

• Why can’t I connect to Telstra Air® with my Guest Pass?

• What speeds will I get from my Telstra broadband?

• Will all my devices work on the nbn™ network?

• What is the difference between Cable and ADSL?

•  How do I connect to Telstra Air^® hotspots in Australia?

• Can I get a ‘3 for free’ data top-up for my fixed broadband?

• How do I connect to Wi-Fi?

• How do I connect my computer to my modem via an Ethernet cable?

• Why won’t my Pre-Paid mobile broadband device connect to the internet?

• What is Port Forwarding?

• Do I need a new modem for the nbn™ network?

• Mobile Broadband user guides

• How do I check my Telstra Pre-Paid mobile broadband data usage?

• How do I change my Wi-Fi name and password?

• What uses the most of my broadband data allowance?

• How do I troubleshoot my Netgear Nighthawk^® M1?

• What content can I access without using my monthly data allowance?

• Do I need a technician to set up my broadband?

• How do I connect to Telstra Air® overseas?

• What is a Domain Name Server?

  A Domain Name Server, or DNS, is what lets your modem communicate with the internet.

  If you’re a Telstra broadband customer you should use the Domain Name Server IP address which is assigned to you during login.

  However, if you purchased a third-party modem*, or you had to hard reset your Telstra-supplied modem, you may need to manually assign your DNS.

  Which DNS Settings should I use?

  If you need to manually assign your modem’s DNS, select the IP address according to your State:

  Telstra’s DNS Settings:

  State	Primary DNS Server IP Address	Secondary DNS Server IP Address
  NSW	61.9.194.49	61.9.195.193
  Victoria	61.9.133.193	61.9.134.49
  Queensland	61.9.211.33	61.9.211.1
  Tasmania	61.9.188.33	61.9.134.49
  ACT	61.9.207.1	61.9.195.193
  South Australia, Northern Territory	61.9.226.33	61.9.194.49
  Western Australia	61.9.242.33	61.9.226.33

  * Telstra does not take any responsibility for incorrect configuration of third-party modems.

   

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• How do I change my broadband plan or bundle?

• What is the Telstra Air® app?

• How do I disconnect from Telstra Air®?

• What is Telstra Broadband Protect?

• How do I install Safe Browser?

• Does Telstra offer unlimited data plans?

• How do I install Anti-Virus Plus Security?

• What is Network Protection?

• How do I set up parental controls at home?

• What is Social Network Protection?

• Is my connection secure when I use Wi-Fi?

• How do I help to keep my children safe while they’re on the internet?

• How do I use the Telstra Home Dashboard™ App?

• Does Telstra Broadband Protect keep a record of what sites I visit?

• Privacy and security of Telstra Air

• What is mobile broadband?

• How do I move my Telstra services?

• What is an IP address?

• How do I report a mobile black spot?

• How do I set up my Pre-Paid Mobile Broadband device?

• How do I set up my powerline extender?

• How do I set up my Wi-Fi Extender?

• What if I’m having trouble with Telstra Air®?

• What's the Telstra Tech Savvy Seniors program?

• How do I install my new Mobile 4G Smart Antenna?

• How do I use one of my Data Top Ups?

• What if I’m having trouble with Telstra Broadband Protect?

• What is the difference between Home internet and Mobile internet?

• Does my Telstra-supplied modem need firmware updates?

• What is malware?

• What does ‘download’ and ‘upload’ mean?

• Can I add extra calls or data to my bundle?

• What do I do if my broadband stops working?

• How do I set up my Netgear Nighthawk® M1?

• How do I protect myself from malware?

• Why have I received an nbn connection kit?

• How do I order a Telstra service online?

• How do I set up my devices on nbn™ Fibre to the Premises?

• How do I activate Telstra Broadband Protect?

• I ordered Telstra home broadband – what happens next?

• What do I need to know about the Telstra technician installation appointment?

• How do I set up my devices on a Velocity® connection?