Staying Connected
Keeping you online
Here are some tips to help you stay connected if your service is disrupted or you experience a network outage.
Ways to stay connected
Staying connected with your smart modem
Now more than ever it is important to be connected to the Internet. The Telstra Smart Modem does this even when there is a fixed broadband network outage or disruption.
Using your phone as a personal hotspot
Use your mobile phone as a personal hotspot when you’re unable to access your home internet.
Optimising your Wi-Fi
You can improve your Wi-Fi coverage and speed by following a few simple guidelines.
Fix, setup or manage your services online
Run automated tests to resolve your query online.
Keeping your business connected
When there's an interruption to your nbn connection, the 4GX USB Pro dongle will allow your modem to automatically switch to the Telstra mobile network.
Help & Support
Personal Support
Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.
Business Support
Get help online with our range of support guides and handy FAQs.
Enterprise Support
Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.