Staying Connected

Keeping you online

Here are some tips to help you stay connected if your service is disrupted or you experience a network outage.

Ways to stay connected

Staying connected with your smart modem

Now more than ever it is important to be connected to the Internet. The Telstra Smart Modem does this even when there is a fixed broadband network outage or disruption.

Using your phone as a personal hotspot

Use your mobile phone as a personal hotspot when you’re unable to access your home internet.

Standard usage charges apply.

Optimising your Wi-Fi

You can improve your Wi-Fi coverage and speed by following a few simple guidelines.

Fix, setup or manage your services online

Run automated tests to resolve your query online.

Get updates on network outages

Get up to date information on the current network status.

Keeping your business connected

When there's an interruption to your nbn connection, the 4GX USB Pro dongle will allow your modem to automatically switch to the Telstra mobile network.

Help & Support

Personal Support

Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.

Business Support

Get help online with our range of support guides and handy FAQs.

Enterprise Support

Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.