Keeping you online
Ways to stay connected
Staying connected with your smart modem
Now more than ever it is important to be connected to the Internet. The Telstra Smart Modem does this even when there is a fixed broadband network outage or disruption.
Using your phone as a personal hotspot
Use your mobile phone as a personal hotspot when you’re unable to access your home internet.
Optimising your Wi-Fi
You can improve your Wi-Fi coverage and speed by following a few simple guidelines.
Fix, setup or manage your services online
Run automated tests to resolve your query online.
Get updates on network outages
Get up to date information on the current network status.
Keeping your business connected
When there's an interruption to your nbn connection, the 4GX USB Pro dongle will allow your modem to automatically switch to the Telstra mobile network.
Help & Support
Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.
Get help online with our range of support guides and handy FAQs.
Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.