Staying Connected
Keeping you online
Here are some tips to help you stay connected if your service is disrupted or you experience a network outage.
Ways to stay connected
Home internet outages
Staying connected with your smart modem
Now more than ever it is important to be connected to the Internet. The Telstra Smart Modem does this even when there is a fixed broadband network outage or disruption.
Using your phone as a personal hotspot
Use your mobile phone as a personal hotspot when you’re unable to access your home internet.
Standard usage charges apply.
Optimising your Wi-Fi
You can improve your Wi-Fi coverage and speed by following a few simple guidelines.
Mobile outages
Fix, setup or manage your services online
Run automated tests to resolve your query online.
Get updates on network outages
Get up to date information on the current network status.
Enable Wi-Fi calling
If cellular network signal is down during a disaster, you can still use your mobile phone to make and receive calls and text messages, provided it supports Wi-Fi Calling.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Multilingual support
If you'd like to speak with us in your preferred language, we've got you covered.