Will changing Wi-Fi channels improve my speed?

Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.

18 Jan 2018

Changing channels can make the difference

Wi-Fi works on two different frequencies and a number of channels. Finding the best Wi-Fi channel available to you can really help improve your connection speeds.

Is one Wi-Fi frequency better than the other?

The two Wi-Fi frequencies are 2.4GHz, and the newer 5GHz. 

  • 2.4GHz has more range, but is more prone to interference from neighbours’ channels, which can slow your speed 
  • 5GHz can be faster but may not work on older modems

How do I change Wi-Fi channels?

There are several options, but the easiest way to change your Wi-Fi channel if you’re a Telstra broadband customer is via the Telstra Home Dashboard app:


Change channels with the Telstra Home Dashboard app

  1. Within Support, select Wi-Fi Quick Guides
  2. Select ‘How to change your WI-FI channel’
  3. Select ‘Manage my network’
  4. Select a Wi-Fi channel
  5. Select ‘Apply’ to make the changes
  6. Select ‘How to change your WI-FI channel’
  7. Your devices should all automatically switch to this channel also

Where can I get the Telstra Home Dashboard app?

You can download it from the App Store or Google Play. 

Want more information?

Read our page on the Telstra Dashboard app.


Good to know

Even if you’re not a Telstra broadband customer, you can use the Telstra Home Dashboard app to:

  • See which Wi-Fi channel you’re using
  • See which devices are connected
  • Run speed tests

We’re here to help

Is your Wi-Fi speed still slow?

Contact us to get in touch with the experts at Telstra Platinum.

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services.


Find out more