Will changing Wi-Fi
channels improve
my speed?

18 Jan 2018

Changing channels can make the difference

Wi-Fi works on two different frequencies and a number of channels. Finding the best Wi-Fi channel available to you can really help improve your connection speeds.

Is one Wi-Fi frequency better than the other?

The two Wi-Fi frequencies are 2.4GHz, and the newer 5GHz. 

• 2.4GHz has more range, but is more prone to interference from neighbours’ channels, which can slow your speed 
• 5GHz can be faster but may not work on older modems

How do I change Wi-Fi channels?

There are several options, but the easiest way to change your Wi-Fi channel if you’re a Telstra broadband customer is via the Telstra Home Dashboard app:

Change channels with the Telstra Home Dashboard app

1. Within Support, select Wi-Fi Quick Guides
2. Select ‘How to change your WI-FI channel’
3. Select ‘Manage my network’
4. Select a Wi-Fi channel
5. Select ‘Apply’ to make the changes
6. Select ‘How to change your WI-FI channel’
7. Your devices should all automatically switch to this channel also

Where can I get the Telstra Home Dashboard app?

You can download it from the App Store or Google Play. 

Want more information?

Read our page on the Telstra Dashboard app.