Changing channels can make the difference
Wi-Fi works on two different frequencies and a number of channels. Finding the best Wi-Fi channel available to you can really help improve your connection speeds.
Is one Wi-Fi frequency better than the other?
The two Wi-Fi frequencies are 2.4GHz, and the newer 5GHz.
- 2.4GHz has more range, but is more prone to interference from neighbours’ channels, which can slow your speed
- 5GHz can be faster but may not work on older modems
How do I change Wi-Fi channels?
There are several options, but the easiest way to change your Wi-Fi channel if you’re a Telstra broadband customer is via the Telstra Home Dashboard app:
Change channels with the Telstra Home Dashboard app
- Within Support, select Wi-Fi Quick Guides
- Select ‘How to change your WI-FI channel’
- Select ‘Manage my network’
- Select a Wi-Fi channel
- Select ‘Apply’ to make the changes
- Select ‘How to change your WI-FI channel’
- Your devices should all automatically switch to this channel also
Where can I get the Telstra Home Dashboard app?
You can download it from the App Store or Google Play.
Want more information?
Read our page on the Telstra Dashboard app.

Good to know
Even if you’re not a Telstra broadband customer, you can use the Telstra Home Dashboard app to:
- See which Wi-Fi channel you’re using
- See which devices are connected
- Run speed tests