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issues with these how-to videos and support
articles, or call 13 75 87 to speak to a Platinum
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Telstra Platinum.
What is Telstra Platinum?
We know everyone has different levels of tech expertise, and needs different types of help. Whether it’s a sudden tech crisis, or you want peace of mind with 24x7 over the phone support, Telstra Platinum can help.
How Telstra Platinum can help you using Remote Access
Learn about Remote Access and how the Telstra Platinum team use it to help solve your questions or computer issues.
How to book an in-person appointment with Telstra Platinum
Telstra Platinum® offers in store appointments and in home services for times when it makes more sense for the tech support to come to you. This video will show you how to book an appointment over the phone and online.
How to get Telstra Platinum support over the phone
If you’re having a tech crisis and need immediate support, you can call Telstra Platinum® 24x7 for help with any technology issue regardless of whether you purchased your tech product from Telstra. This video will show you how.
How to get ongoing help with Telstra Platinum
Follow these steps to sign up for Telstra Platinum® to get ongoing tech support regardless of whether or not you purchased your technology from Telstra.
Are you the go-to geek at home?
So the people in your house come to you with their IT troubles. But what if you don’t have the answer? Find out how to boost your tech smarts with a few of our handy resources.
How to troubleshoot your web browser performance
By clearing your cache, deleting your cookies and managing your add-ons, you’ll be able to improve your web browser’s performance. This video will show you how.
How to bookmark your favourite webpages
Learn how to bookmark your favourite webpages so you can get to them quickly and easily.
Store and share your memories on the cloud.
Want to view your photos from anywhere? Try the cloud.
PayPal for online shopping
PayPal can be a safer, way to shop online. Here's what you need to know.
How do I make video calls?
Find out how to use your phone or tablet to connect more with the people you love.
How to setup your Wi-Fi printer on your computer
Watch this video to learn how to setup your wireless printer with your Windows computer so you can print things at home without having to manually connect your device to your printer using a cable connection.
How can I improve my Wi-Fi connection speed?
Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.
What's my IP address?
Want to know about your IP address? We tell you what it is and how to find it.
Why do I need a strong password?
Strong passwords are a good defence against hackers. Make yours hard to break.
How to close a program that’s not responding
Not sure what to do when your computer program becomes unresponsive? These steps show you.
How to adjust your browser size
Learn how to restore your web browser and make it bigger or smaller depending on your requirements.
How do I protect against scam and phishing emails?
Learn how to spot fake emails and stop them taking you for a ride.
How to protect your Windows computer from viruses and malware
Watch this video to find out how to protect your computer from viruses and malware.
How do I protect my computer from hackers and viruses?
Here are some tips from the experts to keep your devices and your personal information safe online.
Want to keep your PC or laptop in top shape?
A little TLC goes a long way. Get some simple tips to keep your Windows device performing at its best.
What is ransomware and how do I stop it?
Ransomware is on the rise. Here's what you need to know to protect yourself.
Protect yourself from cybercrime with 2-step verification
Give cybercrime the old 1-2 by adding a verification code to your password.
How to download & save photos in your cloud-based photo album
Learn how to download and save photos from your cloud based storage service onto your Windows computer.
How to transfer photos and files from your Android device
Watch this video to learn how to transfer files from an Android device to your Windows computer using a USB cable.
How do I control my kids' smartphone access?
The most effective way to monitor what your child does on their phone while they’re out and about is with a mobile Parental Control app. But you need to do your homework before you buy.
Stay safer online with Parental Controls
Not everything on the internet is ok for kids. Parental control systems are one of the best ways to protect them from online dangers.
What do I need to know about online gaming?
See how the whole family can enjoy playing online.
How to reset your Windows 10 account password from the login screen on your computer
Learn how to reset your Windows 10 password if you ever get locked out of your computer.
How to attach photos or files to emails in Outlook
Watch this video to learn how to attach photos and files to your emails in Telstra Mail and Outlook 2016 on a Windows computer.
How to setup your email in Outlook on your computer
This video will show you how to setup your Telstra Mail email account in Outlook 2016 on your Windows computer.
How to organise your emails in Outlook
Watch this video to learn some tips and tricks for organising your emails in Outlook to make it easier to find what you’re looking for and stay on top of your inbox.
How to setup email on your device
Watch this video to learn how to setup your email on your mobile device.
How to manage your contacts
Watch this video to learn how to manage your Telstra Mail contacts in Outlook 2016 on a Windows computer. We’ll show you how to view contacts, add them and how to share them.
How to manage your calendar in Outlook
Watch this video to learn how to manage your calendar in Outlook on a Windows computer so that you’re always on top of your schedule.
How to export your Telstra Mail contacts on your computer
Watch this video to learn how to export your Telstra Mail contacts so you can upload them into your chosen email software.
How to import your contacts to Outlook on your computer
If you’ve recently exported your contact list from Telstra Mail or other email account, watch this video to learn how to import that list into Outlook on a Windows computer.
What do I do if my emails go missing?
Lost emails can be incredibly frustrating. The good news is you can sometimes recover them.
How to block unwanted emails
Watch this video to learn how to block unwanted emails from appearing in your Telstra Mail inbox using Outlook on a Windows computer.
How to troubleshoot send/receive email in Outlook
Watch this video if your emails in Outlook aren’t sending or receiving to learn how to troubleshoot and fix the issue.
How to close a program that’s not responding
Not sure what to do when your computer program becomes unresponsive? These steps show you.
How to install and arrange apps on your Android device
Watch this video to learn how to install and rearrange applications on your mobile devices.
How to change settings on an Android device
Watch this video to learn how to change the settings on your Android device so you can get to know the features you can customise on your android device, to suit your preferences, and get the most from your device.
How to extend the ring time on your Android phone
Watch this video to learn how to extend the ring time on your Android phone.
Love a good read? Curl up with an eReader.
eReaders give you anywhere access to the world’s biggest bookshelf. Here’s how to use them.
Can Android and Apple iOS work together?
Yes they can. Read on to find out how to have the best of both worlds.
How to change keyboard settings on your Android device
Learn how to adjust the keyboard settings on your Android device such as autocorrect, predictive text and your personal dictionary.
Making payments with Google Pay™ on your Android phone
Google Pay is the fast, simple way to pay in millions of places – online, in stores, and more. Find out how you can use it.
How to clear space on your Android device
Watch this video to learn how to clear space on your Android device to help ensure you have enough space for the things you need.
How to change the language on your Android device
Watch this video to learn how to change the language on your Android device.
How to access Wi-Fi while aeroplane mode is on
This video will show you how to access Wifi when you have aeroplane mode on.
How to check which apps are using your data on your Android device
Watch this video to learn how to monitor your data usage on your device and through Telstra 24x7.
How to activate a Wi-Fi hotspot on your phone
If you need to use the internet on a device that isn’t connected to the Telstra Mobile Network and there are no Wifi signals available, you can turn your mobile network enabled device into a portable Wifi hotspot. Watch this video to learn how.
How to print from your Android device
Watch this video to learn how to print from your Android device to a Wifi enabled printer.
How do I print from my phone or tablet?
Find out how to print content directly from your Android or Apple device.
How to make your number private when making a call on your Android device
Watch this video to learn how to prevent your phone number from being displayed when you make outgoing calls on the Telstra Mobile Network.
How to identify & block spam calls on your Android Device
Watch this video to learn how to use Caller ID and Spam to identify spam callers and, once they’re identified, how to block them.
How to secure your Android device
Watch this video to learn how to secure your Android device to keep any private information stored on it safe and secure.
How to protect your Android device from viruses
Watch this video to learn how to help keep your Android device free from viruses and some tips on what to do if your phone is acting unexpectedly.
How do I protect my Android devices from viruses?
Here are some simple ways to keep your devices safe – and steps you can take if you think your device is infected.
I've lost my mobile device? What can I do?
You can find, lock or erase your phone or tablet if it's lost. See how.
How to transfer content from your old Android device to your new one
This video will show you how to transfer content from your old Android device to your new one using Telstra’s Device Care App.
How to back up your Android device with Telstra’s Device Care app
Learn how to use Telstra’s Device Care App and cloud storage to back up your Android Device, so your data is safe, secure and can be restored should you need it.
How to restore your Android device with Telstra’s Device Care app
Watch this video to learn how to use Telstra’s Device Care App and cloud storage to restore your Android device from a previous back up also created with Telstra’s Device Care App.
How to extend the ring time of your home phone
Watch this video to learn how to extend the ring time of your home phone.
Store and share your memories on the cloud
Smartphones are great for taking photos and videos. And when you store and share them on the cloud, your loved ones can enjoy the memories on their own laptops, whenever they want.
What can I use Bluetooth for?
Find out how to get your everyday devices talking to each other and make the most of hands-free living with Bluetooth’s short range connectivity.
Setting up streaming apps & accounts on your smart TV
Want to stream TV, movies and sport? Read this first.
How to setup your home entertainment system
Watch this video to learn how to setup your home entertainment system.
Can Android and Apple iOS work together?
Yes they can. Read on to find out how to have the best of both worlds.
Stream it straight to the big screen
Google Chromecast lets you stream content to your TV screen from your mobile phone, tablet or computer via your home Wi-Fi network. And enjoy the luxury of the big screen anytime.
Can I stream the internet straight on to my TV?
Want to use your TV to watch more than Free-to-Air? Here's how.
Can I watch tv and movies through my gaming console?
Yes. You can setup the latest gaming consoles to also control your tv and movie experiences.
How can I get my games and devices running better?
If your games or devices aren’t running like they should, this little tip could fix the problem.
How do I setup a Wi-Fi printer on my home network?
All new printers are setup for Wi-Fi now. We’ll show you how to set yours up to print remotely.
Want to improve your device performance?
Here’s how to setup a more stable connection by assigning a static IP address to your devices.
Preserve home videos by converting them to digital files
How to convert those old VHS tapes into digital files that you can watch and share forever.
Are you considering a smart home?
Thinking about making your home smarter? Read this first.
What do I need to know about online gaming?
See how the whole family can enjoy playing online.
How can I improve my Wi-Fi connection speed?
Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.
How to activate a Wi-Fi hotspot on your phone
If you need to use the internet on a device that isn’t connected to the Telstra Mobile Network and there are no Wifi signals available, you can turn your mobile network enabled device into a portable Wifi hotspot. Watch this video to learn how.
How to setup your Wi-Fi printer on your computer
Watch this video to learn how to setup your wireless printer with your Windows computer so you can print things at home without having to manually connect your device to your printer using a cable connection.
How to access Wi-Fi while aeroplane mode is on
This video will show you how to access Wifi when you have aeroplane mode on.
What is Telstra Platinum?
We know everyone has different levels of tech expertise, and needs different types of help. Whether it’s a sudden tech crisis, or you want peace of mind with 24x7 over the phone support, Telstra Platinum can help.
How Telstra Platinum can help you using Remote Access
Learn about Remote Access and how the Telstra Platinum team use it to help solve your questions or computer issues.
How to book an in-person appointment with Telstra Platinum
Telstra Platinum® offers in store appointments and in home services for times when it makes more sense for the tech support to come to you. This video will show you how to book an appointment over the phone and online.
How to get Telstra Platinum support over the phone
If you’re having a tech crisis and need immediate support, you can call Telstra Platinum® 24x7 for help with any technology issue regardless of whether you purchased your tech product from Telstra. This video will show you how.
How to get ongoing help with Telstra Platinum
Follow these steps to sign up for Telstra Platinum® to get ongoing tech support regardless of whether or not you purchased your technology from Telstra.
Are you the go-to geek at home?
So the people in your house come to you with their IT troubles. But what if you don’t have the answer? Find out how to boost your tech smarts with a few of our handy resources.
How to troubleshoot your web browser performance
By clearing your cache, deleting your cookies and managing your add-ons, you’ll be able to improve your web browser’s performance. This video will show you how.
How to bookmark your favourite webpages
Learn how to bookmark your favourite webpages so you can get to them quickly and easily.
Store and share your memories on the cloud.
Want to view your photos from anywhere? Try the cloud.
PayPal for online shopping
PayPal can be a safer, way to shop online. Here's what you need to know.
How do I make video calls?
Find out how to use your phone or tablet to connect more with the people you love.
How to setup your Wi-Fi printer on your computer
Watch this video to learn how to setup your wireless printer with your Windows computer so you can print things at home without having to manually connect your device to your printer using a cable connection.
How can I improve my Wi-Fi connection speed?
Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.
What's my IP address?
Want to know about your IP address? We tell you what it is and how to find it.
Why do I need a strong password?
Strong passwords are a good defence against hackers. Make yours hard to break.
How to close a program that’s not responding
Not sure what to do when your computer program becomes unresponsive? These steps show you.
How to adjust your browser size
Learn how to restore your web browser and make it bigger or smaller depending on your requirements.
How do I protect against scam and phishing emails?
Learn how to spot fake emails and stop them taking you for a ride.
How to protect your Windows computer from viruses and malware
Watch this video to find out how to protect your computer from viruses and malware.
How do I protect my computer from hackers and viruses?
Here are some tips from the experts to keep your devices and your personal information safe online.
Want to keep your PC or laptop in top shape?
A little TLC goes a long way. Get some simple tips to keep your Windows device performing at its best.
What is ransomware and how do I stop it?
Ransomware is on the rise. Here's what you need to know to protect yourself.
Protect yourself from cybercrime with 2-step verification
Give cybercrime the old 1-2 by adding a verification code to your password.
How to download & save photos in your cloud-based photo album
Learn how to download and save photos from your cloud based storage service onto your Windows computer.
How to transfer photos and files from your Android device
Watch this video to learn how to transfer files from an Android device to your Windows computer using a USB cable.
How do I control my kids' smartphone access?
The most effective way to monitor what your child does on their phone while they’re out and about is with a mobile Parental Control app. But you need to do your homework before you buy.
Stay safer online with Parental Controls
Not everything on the internet is ok for kids. Parental control systems are one of the best ways to protect them from online dangers.
What do I need to know about online gaming?
See how the whole family can enjoy playing online.
How to reset your Windows 10 account password from the login screen on your computer
Learn how to reset your Windows 10 password if you ever get locked out of your computer.
How to attach photos or files to emails in Outlook
Watch this video to learn how to attach photos and files to your emails in Telstra Mail and Outlook 2016 on a Windows computer.
How to setup your email in Outlook on your computer
This video will show you how to setup your Telstra Mail email account in Outlook 2016 on your Windows computer.
How to organise your emails in Outlook
Watch this video to learn some tips and tricks for organising your emails in Outlook to make it easier to find what you’re looking for and stay on top of your inbox.
How to setup email on your device
Watch this video to learn how to setup your email on your mobile device.
How to manage your contacts
Watch this video to learn how to manage your Telstra Mail contacts in Outlook 2016 on a Windows computer. We’ll show you how to view contacts, add them and how to share them.
How to manage your calendar in Outlook
Watch this video to learn how to manage your calendar in Outlook on a Windows computer so that you’re always on top of your schedule.
How to export your Telstra Mail contacts on your computer
Watch this video to learn how to export your Telstra Mail contacts so you can upload them into your chosen email software.
How to import your contacts to Outlook on your computer
If you’ve recently exported your contact list from Telstra Mail or other email account, watch this video to learn how to import that list into Outlook on a Windows computer.
What do I do if my emails go missing?
Lost emails can be incredibly frustrating. The good news is you can sometimes recover them.
How to block unwanted emails
Watch this video to learn how to block unwanted emails from appearing in your Telstra Mail inbox using Outlook on a Windows computer.
How to troubleshoot send/receive email in Outlook
Watch this video if your emails in Outlook aren’t sending or receiving to learn how to troubleshoot and fix the issue.
How to close a program that’s not responding
Not sure what to do when your computer program becomes unresponsive? These steps show you.
How to install and arrange apps on your Android device
Watch this video to learn how to install and rearrange applications on your mobile devices.
How to change settings on an Android device
Watch this video to learn how to change the settings on your Android device so you can get to know the features you can customise on your android device, to suit your preferences, and get the most from your device.
How to extend the ring time on your Android phone
Watch this video to learn how to extend the ring time on your Android phone.
Love a good read? Curl up with an eReader.
eReaders give you anywhere access to the world’s biggest bookshelf. Here’s how to use them.
Can Android and Apple iOS work together?
Yes they can. Read on to find out how to have the best of both worlds.
How to change keyboard settings on your Android device
Learn how to adjust the keyboard settings on your Android device such as autocorrect, predictive text and your personal dictionary.
Making payments with Google Pay™ on your Android phone
Google Pay is the fast, simple way to pay in millions of places – online, in stores, and more. Find out how you can use it.
How to clear space on your Android device
Watch this video to learn how to clear space on your Android device to help ensure you have enough space for the things you need.
How to change the language on your Android device
Watch this video to learn how to change the language on your Android device.
How to access Wi-Fi while aeroplane mode is on
This video will show you how to access Wifi when you have aeroplane mode on.
How to check which apps are using your data on your Android device
Watch this video to learn how to monitor your data usage on your device and through Telstra 24x7.
How to activate a Wi-Fi hotspot on your phone
If you need to use the internet on a device that isn’t connected to the Telstra Mobile Network and there are no Wifi signals available, you can turn your mobile network enabled device into a portable Wifi hotspot. Watch this video to learn how.
How to print from your Android device
Watch this video to learn how to print from your Android device to a Wifi enabled printer.
How do I print from my phone or tablet?
Find out how to print content directly from your Android or Apple device.
How to make your number private when making a call on your Android device
Watch this video to learn how to prevent your phone number from being displayed when you make outgoing calls on the Telstra Mobile Network.
How to identify & block spam calls on your Android Device
Watch this video to learn how to use Caller ID and Spam to identify spam callers and, once they’re identified, how to block them.
How to secure your Android device
Watch this video to learn how to secure your Android device to keep any private information stored on it safe and secure.
How to protect your Android device from viruses
Watch this video to learn how to help keep your Android device free from viruses and some tips on what to do if your phone is acting unexpectedly.
How do I protect my Android devices from viruses?
Here are some simple ways to keep your devices safe – and steps you can take if you think your device is infected.
I've lost my mobile device? What can I do?
You can find, lock or erase your phone or tablet if it's lost. See how.
How to transfer content from your old Android device to your new one
This video will show you how to transfer content from your old Android device to your new one using Telstra’s Device Care App.
How to back up your Android device with Telstra’s Device Care app
Learn how to use Telstra’s Device Care App and cloud storage to back up your Android Device, so your data is safe, secure and can be restored should you need it.
How to restore your Android device with Telstra’s Device Care app
Watch this video to learn how to use Telstra’s Device Care App and cloud storage to restore your Android device from a previous back up also created with Telstra’s Device Care App.
How to extend the ring time of your home phone
Watch this video to learn how to extend the ring time of your home phone.
Store and share your memories on the cloud
Smartphones are great for taking photos and videos. And when you store and share them on the cloud, your loved ones can enjoy the memories on their own laptops, whenever they want.
What can I use Bluetooth for?
Find out how to get your everyday devices talking to each other and make the most of hands-free living with Bluetooth’s short range connectivity.
Setting up streaming apps & accounts on your smart TV
Want to stream TV, movies and sport? Read this first.
How to setup your home entertainment system
Watch this video to learn how to setup your home entertainment system.
Can Android and Apple iOS work together?
Yes they can. Read on to find out how to have the best of both worlds.
Stream it straight to the big screen
Google Chromecast lets you stream content to your TV screen from your mobile phone, tablet or computer via your home Wi-Fi network. And enjoy the luxury of the big screen anytime.
Can I stream the internet straight on to my TV?
Want to use your TV to watch more than Free-to-Air? Here's how.
Can I watch tv and movies through my gaming console?
Yes. You can setup the latest gaming consoles to also control your tv and movie experiences.
How can I get my games and devices running better?
If your games or devices aren’t running like they should, this little tip could fix the problem.
How do I setup a Wi-Fi printer on my home network?
All new printers are setup for Wi-Fi now. We’ll show you how to set yours up to print remotely.
Want to improve your device performance?
Here’s how to setup a more stable connection by assigning a static IP address to your devices.
Preserve home videos by converting them to digital files
How to convert those old VHS tapes into digital files that you can watch and share forever.
Are you considering a smart home?
Thinking about making your home smarter? Read this first.
What do I need to know about online gaming?
See how the whole family can enjoy playing online.
How can I improve my Wi-Fi connection speed?
Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.
How to activate a Wi-Fi hotspot on your phone
If you need to use the internet on a device that isn’t connected to the Telstra Mobile Network and there are no Wifi signals available, you can turn your mobile network enabled device into a portable Wifi hotspot. Watch this video to learn how.
How to setup your Wi-Fi printer on your computer
Watch this video to learn how to setup your wireless printer with your Windows computer so you can print things at home without having to manually connect your device to your printer using a cable connection.
How to access Wi-Fi while aeroplane mode is on
This video will show you how to access Wifi when you have aeroplane mode on.
Questions about Telstra Platinum? We can help
Call Platinum support
Call 13 75 87 24x7 for technology support with patience, advice and support for all your technology needs.