Pre-Paid Mobile Plan Update

*Network access: 4G

*Network access: 4G

**International destinations

Zone 1: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, UK, USA, Vietnam.

Zone 2: Argentina, Bangladesh, Brazil, Cambodia, Chile, Columbia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, UAE.

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

Anytime Bonus: Unlimited calls to standard Telstra mobiles

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

Telstra is simplifying its plans and products to ensure that we can better serve our customers, and provide you with great value on our latest Pre-Paid plans.

No, we’ll be progressively updating all our Pre-Paid customers to our latest plans. 

We will get in touch via SMS or email when your update is approaching, but rest assured we will provide at least 30 days notice prior to your plan update. You will be provided a date on when you can expect your plan update, along with how your recharge balances will be converted to your new plan.

You will receive an SMS or email from us confirming the update has taken place. You will be able to view your updated plan balances and expiry via the My Telstra app or online at my.telstra.com.au.

We’ll be progressively updating our customers’ Pre-Paid plans over the next six months so your family members can continue using their service as normal. We will get in touch via SMS or email when their update is approaching, but rest assured we will provide at least 30 days notice before we make any change. 

Your plan update will be automatic and you will be able to make calls, text and use data without any disruption to your service. There may be a small window of approximately 5 minutes on the day of your update where recharges may not be successful.

For customers on shorter expiry recharges, we will provide at least 30 days notice before updating your plan so you have plenty of time to decide whether your updated plan is right for you before your next recharge.

If your updated plan no longer suits your needs, you may be eligible for a refund of the remaining part of your most recent recharge. Note - prior recharges will not be refunded nor will extra credit balances. To request a refund, visit Pre-Paid refund request.

Customers moving to our new Telstra Pre-Paid Mobile Plan will enjoy the flexibility of our latest plan, which offers unlimited talk and text in Australia to standard Australian numbers, international calling minutes from Australia to 88 destinations on $30+ recharges, international text from Australia to all countries, plus great value data inclusions. You also have access to Continuous Data Rollover, which means if you don’t use all of your data included in your recharge, you can rollover your unused data every month  (up to a maximum of 200GB), as long as you recharge before expiry.

Continuous Data Rollover on Telstra Pre-Paid Mobile plan will automatically rollover your unused data on recharges up to $60 (up to a maximum of 200GB) as long as you recharge before expiry. If you don’t recharge before expiry, your unused data will not be rolled over and will expire.

Some of our older plans come with Extra Credit which can be spent on premium SMS in Australia, as well as calls and text to standard international numbers. However, the Telstra Pre-Paid Mobile plan comes with included calls to 88 destinations on $30+ recharges and texts to any destination. But don’t worry, if you run out, extra International Calling packs can be purchased so you don’t need to recharge your service again until your recharge expires.

And if you have any Extra Credit on your service at the time of your plan update, we’ll convert it to data at the rate of $5 per 0.99GB.

We still have long expiry options on our Telstra Pre-Paid Mobile plan - you can choose either 6 or 12 months which may give you better value. Otherwise you may consider setting up an auto recharge, so you don’t have to worry about remembering to recharge every 28 days.

There is no change to your 3G and 4G network access. If you have a 5G compatible device, you'll continue to have 5G network access until your current recharge expires. Once your current recharge expires, on the Telstra Pre-Paid Mobile Plan, 5G network access is only included on $60 recharges.

No, your phone number will not change through the automatic plan update.

You will continue to be able to recharge through the same recharge channels you use today. However if you currently recharge via #125#, after your update you will need to recharge via #100# instead.

If you have a saved credit card, debit card or auto recharge setup, for security reasons these will not carry over automatically to your updated plan. You’ll need to setup your saved credit or debit card payment or Auto Recharge again once your plan has been updated. It’s fast, secure and easy to do via the My Telstra app or my.telstra.com.au. If you haven’t already, you’ll need to set up a Telstra ID to access My Telstra.

In order to simplify the plans we offer to our customers, we’ve have had to remove some of our older plan features using recharge credit for premium SMS or caller tones. However, by simplifying our plans, we can better serve the Pre-Paid customers and provide our customers with great value on our latest Pre-Paid mobile plans.

• Your data, any bonus data, and Data Bank or rollover data will carry over to your updated plan.
• Your recharge expiry will carry over and will not change.
• Any remaining credit will be converted to data at the rate of $5/0.99GB. This will be added to a Data Bank. There is no cap on your Data Bank when credit is converted to data. Just keep an active recharge to access.
• You’ll receive a one off allowance of International minutes and texts to use within your remaining recharge. Check your service in the My Telstra app, or My Account to view your balances.
• Your current talk and text expiry date will carry over and you'll receive unlimited talk and text in Australia to standard Australian numbers.

From your next recharge, you will receive the inclusions relating to your recharge amount on your new Telstra Pre-Paid Mobile Plan. 

Any remaining recharge or extra credit at the time of your plan update will be converted into data at the rate of $5/0.99GB. This will be added into an uncapped Data Bank for you to use. You just need an active recharge to access this data.

For security reasons, any saved credit card or debit card details will not carry over automatically to your updated plan.

You’ll need to setup your saved credit or Auto Recharge payment again once you’ve been updated. It’s fast, secure and easy to do via the My Telstra app or my.telstra.com.au. If you haven’t already, you’ll need to set up a Telstra ID to access My Telstra.

You will receive the inclusions relating to your recharge amount on your Telstra Pre-Paid Mobile Plan. If you have a Data Bank then you will be able to keep access to it with an active recharge.

As long as you complete all your recharges within the dates outlined for your promotion, you  will receive all the bonus data you are currently entitled to. We won’t update your plan until you have received all your bonus data.

Just as today, if you use all your data you are still able to make and receive calls and SMS text until your expiry date. If you need data you can either purchase a data top up pack, or you can purchase a new recharge early.

On the day of your plan update your Data Bank balance will carry over to your new plan and you can continue to access your Data Bank with an active recharge. However unused data on Telstra Pre-Paid Mobile plan will no longer be added to your Data Bank – instead will be added to your Continuous Data Rollover (up to 200GB) as long as you recharge before expiry. 

In order to simplify the plans we offer to our customers, we have had to remove some of our older plan features such as the rollover of expiry days. However, by simplifying our plans, we can better serve the Pre-Paid customers and provide our customers with great value on our latest Pre-Paid plans.