Pre-Paid Mobile Plan Update

*Network access: 4G

*Network access: 4G

**International destinations

Zone 1: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, UK, USA, Vietnam.

Zone 2: Argentina, Bangladesh, Brazil, Cambodia, Chile, Columbia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, UAE.

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

*Network access: 4G

Telstra is simplifying its plans and products to ensure that we can better serve our customers, and provide you with great value on our latest Pre-Paid plans.

No. We’ll be progressively updating all our Pre-Paid customers to our latest plans. This update will be automatic - there is no need to do a thing, and your service will not be disrupted during the update. We’ll let you know at least 30 days in advance when your update will occur and keep you informed of its progress.

You will receive an SMS or email from us confirming the update has taken place. 

We’ll be progressively updating our customers’ Pre-Paid plans over the next six months so your family members can continue using their service as normal. We will get in touch via SMS or email when their update is approaching, but rest assured we will provide at least 30 days notice before we make any change. 

Your plan update will be automatic and you will be able to make calls, text and use data without any disruption to your service. There may be a small window of approx. 5mins on the day of your update where recharges or plan changes may not be successful.

For customers on shorter expiry recharges, we will provide at least 30 days notice before updating your plan so you have plenty of time to decide whether your updated plan is right for you before your next recharge. 

Customers moving to our new Telstra Pre-Paid Mobile plan will enjoy the flexibility of our latest plan, which offers unlimited talk and text in Australia to standard Australian numbers, international calling minutes to 50 destinations, international text to all countries, plus great value data inclusions. And if you don’t use all of your data included in your recharge, you can rollover your unused data every month (up to a maximum of 200GB), so you won’t lose the data you’ve paid for, as long as you recharge before expiry.

Continuous data rollover on Telstra Pre-Paid Mobile plan will automatically rollover your unused data on every recharge (up to a maximum of 200GB) so long as you recharge before expiry. If you don’t recharge before expiry your unused data will not be rolled over and will expire.

Our new continuous rollover is better! Unlike your current data rollover which allows you to rollover any unused data to use in the following recharge only, continuous data rollover on Telstra Pre-Paid Mobile plan will automatically rollover your unused data on every recharge (up to a maximum of 200GB) so long as you recharge before expiry. And like your current rollover, if you don’t recharge before expiry your continuous rollover balance will expire and will not be rolled over.

Instead of unlimited international calls and texts from Australia to a small number of destinations, Telstra Pre-Paid Mobile plan gives you calling minutes to 50 destinations on $30+ recharges. Each recharge gives you a set number of minutes from Australia to the 20 destinations in Zone 1 and 30 destinations in Zone 2 plus international texts to any destination.

• Zone 1 destinations include: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, UK, USA, Vietnam
  
• Zone 2 destinations include: Argentina, Bangladesh, Brazil, Cambodia, Chile, Columbia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, UAE

But don’t worry, if you run out, International Calling IDD top up packs can be purchased so you don’t need to recharge your service again.  

Some of our older plans come with Extra Credit which can be spent on premium SMS in Australia, as well as calls and text to standard international numbers. 

The Telstra Pre-Paid Mobile plan comes with included calls to 50 destinations and texts to any destination. But don’t worry, if you run out, extra International Calling packs can be purchased so you don’t need to recharge your service again.

We still have long expiry options on our Telstra Pre-Paid Mobile plan - you can choose either 6 or 12 months which may give you better value. Otherwise you may consider setting up an auto recharge, so you don’t have to worry about remembering to recharge every 28 days.

There is no change to your 3G and 4G network access. If you have a 5G compatible device, you'll continue to have 5G network access until your current recharge expires. Once your current recharge expires, on the Telstra Pre-Paid Mobile plan, 5G network access is only included on $60 recharges.

No, your phone number will not change through the automatic plan update.

No, you will continue to be able to recharge through the same recharge channels you use today. However if you have a saved credit card, debit card or auto recharge setup, for security reasons these will not carry over automatically to your updated plan. You’ll need to setup your saved credit or debit card payment or Auto Recharge again once your plan has  been updated. It’s fast, secure and easy to do via the My Telstra app or my.telstra.com.au. If you haven’t already, you’ll need to set up a Telstra ID to access My Telstra.

In order to simplify the plans we offer to our customers, we’ve have had to remove some of our older plan features using recharge credit for premium SMS or caller tones. However, by simplifying our plans, we can better serve the Pre-Paid customers and provide our customers with great value on our latest Pre-Paid Mobile plans.

• That won’t be a problem. Following your update, your recharge expiry will remain the same. Your data, and any bonus data, data bank or rollover data will carry over to your updated plan.
• You will also receive unlimited talk and text in Australia to standard Australian numbers and the following IDD inclusions international mins and texts selected destinations to be used in Australia until your recharge expiry:
  • 500mins to Zone 1 destinations, 100mins to Zone 2 destinations and 100 texts to all destinations
• If you have any recharge credit, this will be converted into Extra Data at the rate of $5 per 0.99GB
• From your next recharge, you will receive the inclusions relating to your recharge amount on Telstra Pre-Paid Mobile plan. 

• For security reasons, any saved credit card or debit card details will not carry over automatically to your updated plan.
• You’ll need to setup your saved credit or Auto Recharge payment again once you’ve been updated. It’s fast, secure and easy to do via the My Telstra app or my.telstra.com.au. If you haven’t already, you’ll need to set up a Telstra ID to access My Telstra.

• During your plan update, your recharge expiry will remain the same.
• Your data, and any bonus data, data bank or rollover data will carry over to your updated plan.
• You will receive unlimited talk and text in Australia to standard Australian numbers and the following IDD inclusions to be used in Australia until your recharge expiry:
  • 500mins to Zone 1 destinations, 100mins to Zone 2 destinations and 100 texts to all destinations
  • 6,000mins to Zone 1 destinations, 800mins to Zone 2 destinations and 100 texts to all destinations.
• From your next recharge, you will receive the inclusions relating to your recharge amount on Telstra Pre-Paid Mobile plan. 

As long as you complete all your recharges within the dates outlined for your promotion, you willu will receive all the bonus data you are currently entitled to. We will notwon’t update your plan until you have received all your bonus data.

Just as today, if you use all your data you’’ still  are stilbel able to make and receive calls and SMS text until your expiry date. If you need data you can either purchase a data top up pack, OR you can purchase a new recharge early.

On the day of your plan update, your data bank balance will carry over to your new plan and you can continue to access your data bank with an active recharge. However unused data on Telstra Pre-Paid Mobile plan will no longer be added to your data bank – your unused data will now rollover continuously (up to 200GB) as long as you recharge before expiry. 

In order to simplify the plans we offer to our customers, we’ have had to remove some of our older plan features such as the rollover of expiry days. However, by simplifying our plans, we can better serve the Pre-Paid customers and provide our customers with great value on our latest Pre-Paid plans.