When you activate, you can choose to transfer your current number from another provider or get a new Telstra number. If you want to transfer your current number to Telstra, keep your existing SIM (from your current provider) in your phone until your service is disconnected.
Enter your SIM serial number (on the back of your SIM kit)
Choose to transfer your number from your current provider, or get a new Telstra number
Choose whether you’d like to activate your SIM for a mobile or for another data-only device
Fill out your ID details
Enter your contact details
Select a plan and recharge
Confirm your details and click Activate.
When your Telstra service is activated, your service with your previous provider will stop working. We’ll also send you an email or text to let you know your Telstra service has been activated.
To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see ‘Telstra’ next to the coverage bars, your new service is active. You can restart your device regularly to check if your service is active.
Recharge your pre-paid service online in a few simple steps:
Recharge your pre-paid service with our My Telstra app:
Login to the My Telstra app using your Telstra ID
Open the Service tab and choose your pre-paid service
Select Recharge now and follow the prompts.
You can quickly recharge, track your data usage and change your plan in the My Telstra app. You can also recharge in My Telstra, and manage your pre-paid services online. Don’t forget, you’ll need your Telstra ID and password to sign in. You can also call #100# to check your balance and recharge.
You can also recharge using a credit or debit card in the My Telstra app or My Telstra on your browser. If you choose to set up an auto recharge, you can save your card details, so your service recharges automatically.
Yes, you can recharge your pre-paid service using PayPal.
Sign in to your account and follow the prompts to securely make your payment.
You can recharge your pre-paid service or add an Extra if you’re running low on data, calls, texts or international calling minutes. Go to recharge.telstra.com.au and enter your pre-paid service number. Choose an Extra from the Extras tab and securely make your payment. You can also purchase Extras from the My Telstra app.
If you purchased a recharge card or a recharge voucher in store, you can redeem it online in a few simple steps:
Enter your mobile number
Click Next and select Yes when asked if you have a voucher
Enter your 12-digit voucher PIN and follow the prompts to complete your recharge.
You can set up an auto recharge for your pre-paid service in a few simple steps: