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How to get that New Phone Feeling
Add a phone to a month-to-month plan
Choose a month-to-month plan, add on a new phone on a 24 or 36 month payment term, and we'll include New Phone Feeling.
In the final 12 months
In the last 12 months of your payment term, you can upgrade to a new phone without having to pay out your existing one when you pay a one-off fee of $149 and take up a new 24 or 36 month device repayment on a month-to-month plan.
Return your old phone
You'll need to return your existing phone in good working order within 14 days of requesting your upgrade. You can bring it to a Telstra store or arrange to redeem online or over the phone. But before you do, check your phone’s condition.
Upgrade to a brand new phone
Once you've agreed to pay the $149 fee, returned your existing phone in good working order, and purchased a new phone on a 24 or 36 month payment term with a month-to-month plan, you'll have a brand new mobile to enjoy.
Already have New Phone Feeling?
Are you in the last 12 months of your device payment term? See how you can redeem New Phone Feeling.
Things you need to know
With Telstra New Phone and Tablet Feeling, you can take up a new device in the last 12 months of your contract (without having to pay the remaining payments on your existing contract). To take up your new phone, you must agree to pay the one off $149 Device Redemption Fee, return you device in good working order (including disabling any activation and device locking features), and purchase your new device on a new eligible 24 or 36 month device payment contract and eligible plan. New Phone and Tablet Feeling is automatically included as part of your eligible contract with Telstra. You are under no obligation to use New Phone and Tablet Feeling. The Device Redemption Fee will be billed on your next Telstra bill. We may charge you the remaining payments under your contract for your existing device if you do not comply with the eligibility criteria. If your device is deemed to be inoperable because it is locked, we may charge you a fee equivalent to the fair market value of the existing device as determined by us as well as any shipping costs.