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How to get that New Phone Feeling

Add a phone to a month-to-month plan

Choose a month-to-month plan, add on a new phone on a 24 or 36 month payment term, and we'll include New Phone Feeling.

In the final 12 months

In the last 12 months of your payment term, you can upgrade to a new phone without having to pay out your existing one when you pay a one-off fee of $149 and take up a new 24 or 36 month device repayment on a month-to-month plan.

Return your old phone

You'll need to return your existing phone in good working order within 14 days of requesting your upgrade. You can bring it to a Telstra store or arrange to redeem online or over the phone. But before you do, check your phone’s condition.

Upgrade to a brand new phone

Once you've agreed to pay the $149 fee, returned your existing phone in good working order, and purchased a new phone on a 24 or 36 month payment term with a month-to-month plan, you'll have a brand new mobile to enjoy.

View our range of handsets & plans

Already have New Phone Feeling?

Are you in the last 12 months of your device payment term? See how you can redeem New Phone Feeling.

Want to know more?

Our FAQs have the answers to all of your New Phone Feeling questions.