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Get that New Phone Feeling every year.
If you love having the latest and greatest then this is for you.
Sign up to a new 24 month handset contract on an eligible plan. Then, when you hit the 12 month mark, you can purchase a new handset on
a 24 month plan for just $149, and we’ll waive the remaining payments
on your existing handset.
Get that feeling step-by-step
Sign up to a new plan
Sign up to a new Telstra 24-month handset contract on an eligible plan, either online, over the phone or in store and we'll include New Phone Feeling.
After 12 months
When you hit the 12 month mark on your current plan and pay a one-off fee of $149, you can purchase a new handset on a 24 month plan without having to pay the remaining payments for your existing handset.
Send in your old handset
Either bring your existing mobile to a Telstra store or arrange to redeem online or over the phone. You'll also need to return your existing device in working order within 14 days of recontracting. But before you do, you should find out if your phone’s in good enough shape
Upgrade to a brand new phone
Once you’ve agreed to pay the $149 fee, returned your existing handset in good working order and signed up to a new 24 month mobile contract on an eligible plan, you’ll have a brand new mobile to enjoy.
Already have New Phone Feeling?
Have you had New Phone Feeling for more than 12 months? See how you can redeem your offer.
Want to know more?
Our FAQs have the answers to all of your New Phone Feeling questions.
Things you need to know
With Telstra New Phone and Tablet Feeling, you can take up a new device after the first 12 months of your contract (without having to pay the remaining payments on your existing contract). To take up your new phone, you must agree to pay the one off $149 Device Redemption Fee, return you device in good working order (including disabling any activation and device locking features), and purchase your new device on a new eligible 24 month device payment contract and eligible plan. New Phone and Tablet Feeling is automatically included as part of your eligible contract with Telstra. You are under no obligation to use New Phone and Tablet Feeling. The Device Redemption Fee will be billed on your next Telstra bill. We may charge you the remaining payments under your contract for your existing device if you do not comply with the eligibility criteria. If your device is deemed to be inoperable because it is locked, we may charge you a fee equivalent to the fair market value of the existing device as determined by us as well as any shipping costs.