Telstra Staff Connect Plan

Your plan is for a post-paid mobile phone service that provides access to the Telstra Mobile Network. Your plan allows you to share the mobile data with other data share services on your account.

To be eligible for a Telstra Staff Connect Plan, you must be a permanent, fixed term or casual employee of Telstra. If you are not Telstra Payroll staff, you will not be eligible for this plan.

The Telstra Staff Connect Plan is not compatible with Telstra Official Mobile Services. You can only have one Telstra Staff Connect Plan.

Note: This requirement is set out in the terms, available at in.telstra.com.au/ism/futurewaysofworking/chooseyourowndevice.asp (02 Eligibility).

You must purchase an eligible device with this plan, payable over 24 interest-free monthly payments. You'll receive a monthly credit however, if you cancel early you will lose your credit and must pay the balance of any remaining device repayments.

You can cancel your plan at any time but if you cancel you will have to pay any charges up to the point of cancellation.

If you cease to be eligible for the Telstra Staff Connect Plan at any time, you may elect to move your Telstra mobile service to an in-market consumer mobile plan. If you do not elect to move your Telstra mobile service to another Telstra mobile plan we may automatically place your Telstra mobile service on a $35 Casual Plan.

If you’ve taken up a Device Payment Contract (DPC) with your Plan, you’ll be able to remain on the plan until the end of your Device Payment Contract term (as this is not casual, and can’t be cancelled early without having to repay the outstanding amounts).

If this occurs you will no longer receive the Telstra Staff Connect Rebate – see Your Minimum Monthly Charge section on this page for more information. After your DPC Term has expired, you will cease to be eligible for the Telstra Staff Connect Plan.

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

Staff on the Telstra Staff Connect Plan will also receive a ‘Telstra Staff Connect Rebate’ to offset your minimum monthly spend of $40, as the service is intended for use as a tool of trade. The Telstra Staff Connect Rebate will be removed if you are no longer eligible for the Connect Plans (see Eligibility).

Staff on the Telstra Staff Connect Plan will also receive 10GB of additional data at no extra cost. 

The Telstra Staff Connect additional data will be removed if you are no longer eligible for the Connect Plans (see Eligibility).

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.

Check the table above to see if your plan has International Roaming Calls & SMS or Roaming Data

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service.

To check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to Telstra 24x7 My Account at telstra.com/myaccount

Find out how to check your usage at telstra.com/myusage

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms