Ultimate Mobile Plan

Your plan is for a post-paid mobile phone service that provides access to the Telstra Mobile Network. You can't share the mobile data with other services on your account. Telstra will be switching off 3G in 2024. After switch off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more: tel.st/goodbye3G

Your Plan includes access to a dedicated 24/7 helpdesk. If you have any issues with your Telstra Ultimate Mobile service, don’t hesitate to call us on 1800 890 655. Queries about your other services should be directed to our normal support channels.

You must purchase an eligible device with this plan, payable over 24 interest-free monthly payments. You'll receive a monthly credit however, if you cancel early you will lose your credit and must pay the balance of any remaining device repayments.

You are eligible for StayConnected Advanced Service at no additional monthly cost, which provides after sales service for your mobile device or tablet. To find out more about this offer, refer to the StayConnected Advanced Critical Information Summary.

This service means you can take up a new phone after 12 months on your Device Payment Contract. To redeem the offer, return your existing phone undamaged and in good working order and sign up to a new eligible plan and a 24-month Device Payment Contract. For more information refer to the Telstra New Phone Feeling™ Critical Information Summary.

Refer to the Plan Cost table.  If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

You’ll need to pay an Early Termination Charge if you cancel your plan early plus any remaining accessory payments. The maximum Early Termination Charge for your plan is set out in the above table. 

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming and International Day Pass. You can de-activate this by calling us on 125 109.  

Your Plan includes the International Roaming allowances described in the Plan Cost table. 

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of Eligible Roaming Destinations
• choose to opt out of your International Day Pass

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

To check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to Telstra 24x7 My Account at telstra.com/myaccount

Find out how to check your usage at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms