Xbox Game Pass Ultimate is a month-to-month subscription that you can add on to your existing consumer mobile or internet service. It offers access to over 100 high-quality games for console, PC, phones and tablets.

• All gameplay requires a compatible device
  • Xbox.com: Play on your Windows PC and Apple phone or 
  • tablet with your Microsoft Edge, Google Chrome, or Safari browser.
  • Xbox Game Pass mobile app: Play on your Android mobile phone or tablet (version 6.0 or greater)
  • Xbox app for Windows PC
  • Xbox One or Series Console
• Online play and access to games in Game Pass Ultimate subscription requires a stable internet or mobile connection that is sold separately 
  • Min bandwidth of 10 Mbps for mobiles,  20 Mbps for tablets/PCs
  • For at home play, a 5 GHz Wi-Fi connection is recommended
  • Cloud gaming performance is affected by internet connection, location, device, network congestion, coverage, Wi-Fi contention and other factors
  • Your gameplay experience may vary by device used
  • Data charges may apply for download, streaming and use of games and apps
• Some games may require a compatible controller
• Game titles, number, features and availability vary over time and platform - learn more at xbox.com/gamepass

Refer to the Xbox Game Pass Ultimate pricing table.

When you join Xbox Game Pass Ultimate, your access is credited monthly on your billing date. Any previously stacked credit from Xbox Live Gold and/or Xbox Game Pass will remain available for use up to a maximum of 36 months. See https://www.xbox.com/en-AU/xbox-game-pass

To manage or cancel your subscription, log into My Telstra. Navigate to Services > Extra’s > Game Pass and click “manage subscription”.

If you cancel your service that the subscription is added on to, your subscription to Xbox Game Pass Ultimate will end, unless you are entitled to additional months because you had pre-existing Game Pass Ultimate credit prior to taking up Xbox Game Pass Ultimate.

You're billed in advance for the minimum monthly charge.  

Check this page for details about common solutions to troubleshoot your Cloud Gaming experience https://support.xbox.com/en-AU/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-network

Alternatively,  telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal Services - telstra.com/payment-fees

Business Services - telstra.com/fees-on-payment-methods

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

The full terms for Xbox Game Pass Ultimate can be found here: https://www.telstra.com.au/customer-terms/home-family

More information about Xbox Game Pass Ultimate can be found here at https://www.xbox.com/en-AU/xbox-game-pass