Telstra My Business Wireless Broadband Plan

A post-paid mobile broadband data service for use with a mobile broadband or tablet device providing:

• access to our network
• access to mobile data

Your SIM for this service won’t provide access to mobile data from a mobile handset.

You can bring your own (BYO) Telstra Mobile Network compatible device with this plan. You’ll get the best experience if your device supports 3G-850MHz, 4G-1800MHz and 4G-700MHz banding.

Check your device manual or manufacturer’s website for details. See telstra.com/device for more information

You may purchase an eligible device with this plan, payable in monthly installments. You may receive a monthly discount. You will lose your discount if you cancel early.

Refer to the Plan Cost table. If you use your mobile broadband for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge set out in the Plan Cost table.

• Paperless bills and electronic payments – Free
• Paper bills – $2.20/mth
• Payments made in person or by mail – Extra $1.00
• Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

If you cancel your plan early, you’ll need to pay an Early Termination Charge (ETC) and any remaining device and accessory payments.

The maximum ETC at the start of your plan is set out in the above table.

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming. You can de-activate this by calling us on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. 

Check the table above to see if your plan has International Roaming Calls & SMS or Roaming Data.

If your plan does not have included Roaming Calls & SMS or Roaming Data then you will have an International Day Pass activated, which for an additional charge per day lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in Eligible Roaming Countries.

If you use more than your 200MB each day then we will automatically add extra data to your service in blocks of 500MB for $10. If you use your device outside of Eligible Roaming Countries or Choose to opt out of your International Day Pass then the following call rates will apply:

• Calls/SMS/MMS – visit www.telstra.com/overseas
• Mobile Data - $3.00 per MB (charged per KB or part)

For more information you can refer to the International Day Pass Critical Information Summary.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

You'll receive SMS alerts when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issues but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms