Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Unlimited Business Internet
Monthly Charge

Monthly Charge

Casual month to month

$100
Monthly Data Allowance
Unlimited
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local Calls- Included
National Calls- Included
Mobile Calls- 36c per minute + 55c call connection fee per call, or $25 Business Calling pack for Unlimited Fixed to Mobile Calls
13 Calls - Allowance to make 500 calls per month included. Calls made over this allowance will be charged at 40c per call (excluding 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

To international numbers

International Plus rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or $25 Business Calling pack for IDD calls included to selected destinations apply

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
  • Concierge Support 
  • Account Management 
  • On-Account Calls 
  • MessageBank®
  • Calling Number Display 
  • Mobile Broadband back-up - where you are using a Telstra Business Smart Modem™
  • ^ Static Ip address (except cable) - one IPv4 and one range of dual stack IPv6 addresses (except on Telstra BigPond cable services)
What's Not Included
  • The data allowance included with this plan cannot be shared with any other services 
  • Calls and data outside of the inclusions will be charged seperately 
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month Min cost $2,499 when you stay connected for 24 months and may change if month to month plan price changes. Includes $99 Activation Fee
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Monthly Charge

Casual month to month

Unlimited Business Internet
$100
Monthly Data Allowance
Unlimited Business Internet
Unlimited
Calls

To standard Australian numbers

Unlimited Business Internet
Local Calls- Included
National Calls- Included
Mobile Calls- 36c per minute + 55c call connection fee per call, or $25 Business Calling pack for Unlimited Fixed to Mobile Calls
13 Calls - Allowance to make 500 calls per month included. Calls made over this allowance will be charged at 40c per call (excluding 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

to international calls

Unlimited Business Internet

International Plus rates at https://www.telstra.com.au/small-business/bundles/internationalcalls or $25 Business Calling pack for IDD calls included to selected destinations apply

What's Included?
Unlimited Business Internet
  • Concierge Support 
  • Account Management 
  • On-Account Calls 
  • MessageBank®
  • Calling Number Display 
  • Mobile Broadband back-up - where you are using a Telstra Business Smart Modem™
  • ^ Static Ip address (except cable) - one IPv4 and one range of dual stack IPv6 addresses (except on Telstra BigPond cable services)
What's Not Included
Unlimited Business Internet
  • The data allowance included with this plan cannot be shared with any other services 
  • Calls and data outside of the inclusions will be charged seperately 

Information about the service

Your plan includes:

  • a phone service on the PSTN or nbn network 
  • an internet service on the nbn network, ADSL, Cable or Velocity 

Service availability

This plan is available to you if you: 

  • Are a business customer and are billed directly by Telstra
  • Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Changing or cancelling your plan

Changing your Plan 

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change you rplan or move you to a new plan: 

(a) We'll give you at least 30 day's notice before making changes or automatically moving you to the closest available plan

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your Plan

There are no Early Termination Charges if you cancel your plan. 

However, If you cancel your plan within 24 months of connecting, you’ll need to payout the remaining cost of your Telstra Business Smart Modem/Telstra Smart modem calculated based on the modem cost of $9/mth and the number of months remaining in a 24 month term.

Mobile Broadband Back-up

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

  • suspend or limit your mobile broadband back-up service; and/or
  • cancel your mobile broadband back-up service by telling you at least 7 days beforehand

Hardware

You will need a compatible phone (not included). We will provide you with a Telstra Business Smart Modem™/Telstra Smart Modem that supports voice services if you are taking up a new service.

nbn™ network speeds

  • Plans on the nbn network include Standard Plus speed on the nbn network that provide 40 Mbps typical minimum speeds between business hours. 
  • A Premium Speed Boost is also available for $30 per month on all nbn technologies (excluding nbn Fixed Wireless) with 80 Mbps typical minimum speeds between business hours.
  • Actual FTTN/FTTB/FTTC speeds and Speed Boost eligibility are confirmed after connection.
  • Customers on the nbn Fixed Wireless technology type will receive standard plus evening speed and are not eligible for Premium Speed Boost.

For information on broadband types and the speeds available please visit telstra.com/nbn-speeds

Information about pricing

Refer to the Plan Cost table.

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Connection charge
For new Telstra Phone or Internet customers: $99 (not charged with Standard Professional Installation)
Standard Professional Installation $240 if a technician visits your premises
Non-standard installations Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you
Premium Speed Boost $30/mth for customers on the nbn network (excluding Fixed Wireless). If you already have a speed boost, you will continue to receive your speed boost and be charged for it each month unless you cancel it.
^ Additional Voice Line  $55/mth per line, up to 9 lines
Business Calling Pack $25/mth per line

Free On-Account Calls Benefit

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

Other Information

Moving to the nbn network

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

nbn satisfaction guarantee

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Service limitations and important information - nbn Network

If you have any critical equipment that runs over your fixed phone that you haven’t told us about in your order we may still be able to connect it to the nbn network. Please note we take no responsibility for the equipment working over the nbn network and you should always check with your provider first before having your services cutover. This includes alarm services, which won’t work over the nbn network when the power goes out. If your connection is provided over Hybrid Fibre Coaxial (HFC) you can connect and use up to a maximum of 3 separate lines.  Other nbn network connections can connect and use up to a maximum of 10 separate lines, whether they’re calls you receive or calls you make (eg, phones, fax or EFTPOS lines). You’ll need to take up a separate plan for each phone line.  If you have an existing service on the copper network and you switch to the nbn network service, you’ll need to cancel your existing copper service and you won’t be able to switch back.

Power outage

Your nbn service needs mains power to work, so if the power goes out, you won’t be able to use your nbn service (including to make and receive calls). If you need an uninterrupted phone service we recommend that you have another service, like a mobile, and if you have a back to base alarm system we recommend you speak to your monitoring service provider about mobile backup before you move across to the nbn network.

Billing

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

For customers with a 13-digit account number, please use MyAccount or the 24x7 app available for download through the Apple or Android store. 

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 11-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

nbn™ nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB3071-24062019

Download a printable copy