Why can't I redeem my recharge voucher?
You may experience one of the following issues when trying to redeem your voucher.
Take me to
My 12-digit voucher PIN is showing as 'invalid'
If you're seeing this error, please check that:
- You've entered the 12-digit PIN exactly as it's printed on the voucher
- Your recharge voucher has not expired
- The voucher has not already been redeemed
If you've confirmed all this and the voucher still isn't working, you'll need to take your recharge voucher and receipt back to the place of purchase for a refund.
My recharge voucher is for the wrong amount
If the amount on your recharge voucher is wrong, you'll need to take the voucher and receipt back to the place of purchase for a refund.
My recharge voucher is barred
This may occur if you have tried to enter your voucher PIN multiple times without success.
To resolve this, please contact us.
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